Brant Schroeder Community Champion

@Andrea C I would suggest using the notification helper in Jira. You can enter the agents name and the issue they are not getting comments on and select issue comment and it should tell you if everything is setup for them to receive these notifications.…

@Julien Osmont The forms are setup to capture information at a given point of time. The can be reopened by agents or admins (depending on how you set it up) they are not made to be constantly open allowing data to change. If something needs to be updated the agent would need to open and update it. There are no automations…

@Joemar Tactay You can only have two transitions off of any approval, one for approve and one for denied. You could always add an additional transition that goes to a Pause status and expose this in the portal but it would function differently than part of the approval process.

@Leon Schmidt In my experience it has always just attached it. I am wondering if it has more to do with the email application your customer was using and how it attached it then how JSM is processing it. I am thinking that the customers email application just added the attached email to the email body. Can you view the…

@Yasar.Dastagir Welcome to the Atlassian community If you use the external system import you can map to custom fields. You will need to make sure that the custom field is in the field scheme for the project you are importing into. https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html

@Cristina Roldan Welcome to the Atlassian community In order for a page to sync you need to specifically activate page sync on each page your want to sync to Freshdesk. You can learn more here: https://kolibri.atlassian.net/wiki/spaces/DOCS/pages/297730067/Knowledge+Sync+Confluence+to+Freshdesk+v1.0.0 

I will bring banana bread!

@adithya If you setup approval emails https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/ then the approval email that goes out will include the buttons. Make sure that the approval required customer notification is turned on.

@Shankar Savant You just setup the SLA calendar to skip those days.

@Shankar Savant Welcome to the Atlassian community You will have to setup an SLA that kicks off when it moves to the status in the workflow. Then have an automation the runs when the SLA is breached.

@Suma Pralhad Kustagi A re-index should fix the issue. If you performed a full background re-index it should have fixed the issue. Do you have two custom fields with the same name? Have you tried clearing your browser cache just to make sure that is not the issue?

@kumar pavan Welcome to the Atlassian community There are a number of apps that you can use to integrate Jira and SharePoint https://marketplace.atlassian.com/search?product=jira&query=SharePoint

@Tonja Davis Each space allows you to create a blog in it that is unique to the space and can only be viewed by individuals who access to the space. You can also set it up so only certain individuals can post to the blog. The blog feed you are talking about allows individuals to see all blog posts that they have access to.…

@Joanna Godniak Welcome to the Atlassian community There is no way to disable this in Jira Service Management. There is a feature request for this that you can vote for. https://jira.atlassian.com/browse/JSDCLOUD-4473

I think this could become a reference for cartoons we should all watch again or introduce to our children / grandchildren.

I would like to recognize my Human Resources & Business and Finance Departments for working together to create a single service desk and knowledge base to support out Workday implementation. Everyone from payroll to recruiting came together to ensure that the customer (our employees) came first.

Bingo

@Brian Dannenmueller Welcome to the Atlassian Community Have you tried this https://confluence.atlassian.com/bbkb/permission-denied-publickey-302811860.html

@鈴木 智之 Welcome to the Atlassian Community Here is information about how bitbucket cloud is secured: https://bitbucket.org/product/cloud-security

Anyone can edit one time. Then it needs to be reopened. I agree it is a little confusing but that is how it works.

@Compliance Grupo Vertical Do you know how the email was created? If someone takes an email from Jira Service Management and updates the subject and body of the email and sends it in then Jira will still associate it with the original ticket. This is because it uses the email header to determine where to send the incoming…

@M42Demolab Welcome to the Atlassian Community If you were on cloud there is an app that provides the functionality you are looking for. There is not an app for server. On server the only way I can think to do this would be backup the space in the one instance. Delete it in the other and then restore it off of the backup.…

@Kristen Roth this is a great reminder. Having a healthy team is so important to being successful on any project.

@Akshay Bhandakkar You could do it through the workflow. You could set it up so if a certain individual approves it, then it would use a different transition. You could also do the same on the other fields. You might have to use an automation to perform the transition or an app like JSU to do it directly on the workflow.

@Rik Fisk That is not a bug. Once the form has been edited then an agent or admin (depending on the settings) would have to reopen the form for the reporter to answer it again. If an agent reopens the form and wants the reporter to edit it they can just close it without saving it. This prevents information being changed…

@Badana Shanmukha Teja Issue keys are generated in order within a project regardless if it is a task or sub-task as they are all issues in the project. There is no way for you to change this since it is how Jira uniquely identifies an issue.

@Sam DIss 1. This can happen depending on the email client a users is using. If the email client unquote the content (usually plain text) then the mail handler has nothing to distinguish the old content from the new. 2. You can only send emails to the reporter and watchers. Theses users need licenses in order to be added…

@Jon Stone Welcome to the Atlassian Community You can transfer the board to another account https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account

@Aliyah Ashraf Welcome to the Atlassian Community The app Zendesk Support for Jira is the proper way to connect the two products. Have you followed the Zendesk installation guide for the App? It has all the steps necessary to get the apps connected.

@Gary Fujioka_ Sr_ Welcome to the Atlassian Community You can use the iFrame macro. Just put this in the URL…