Brant Schroeder Community Champion

@Christian Happel That does not exist in the delivered product. You would need to use a dashboard or get a BI app to help with that type of reporting.

@Marcin Krasicki You are almost there. * Add customers to the orgnaization (Create org if it does not exist) * Add partner to partner group (Create a partner group if it does not exist) * Create security groups and add partner groups to the security groups * When an issue is created use automation to identify the…

@Michael Farrell There is a little AI that is used to help best determine the answer. Initially, it looks at the title, content on the article, and labels. If you associated labels with specific request types this will also help. As individuals who are searching for answers mark the article as helpful or if the article is…

@Mario Amaya You can learn about delivered reports in Jira here: https://support.atlassian.com/jira-software-cloud/docs/generate-a-report/ If you would like to create custom reports you would need to make a custom filter and then you can display that information on a dashboard through one of the many provided widgets.…

@Deepak Nagaraj You will need to submit a support issue to Atlassian. They will need to take a look at your instance and see what is wrong. https://support.atlassian.com/contact/#/

@Marcin Krasicki If you add someone to an Org they will be able to see all the issues associated with the organization in the portal. In the agent view, agents will see all issues available to them. Issue security is set up by groups so you would add the agents/partners supporting an organization to a specific group. Then…

@Franklin Tseng I would suggest submitting a support issue to Trello since they created the app. They can look at your account and tell you what is occurring. https://trello.com/contact#/

Can you share some screenshots?

@Monika Hill Clearing your cache did not work? Do you have any browser plugins running?

@Christian Happel Welcome to the Atlassian community There is not a specific SLA gadget in the dashboard. Since the majority of the gadgets use filters you can write your own JQL to get information about SLAs. Here is a link about writing JQL for SLA…

@Marcin Krasicki Welcome to the Atlassian community There are two ways I see this working in Jira service management. One, you set up a service desk for each partner. They would then use this with their specific customer and escalate issues to your team via a workflow. This would be the easiest way to accomplish this. Two…

@Robert Egan You can add any issue to a sprint. The JQL only defines what is shown on the board. Next time this occurs just edit the issue and remove it from the sprint it accidentally got associated with.

@Cham I just checked and everything is working fine on my sites. Confluence is showing everything is fine https://status.atlassian.com/ Have you tried clearing your browsers cache?

@[deleted] Cloned issues are created by an automation or a post function on the workflow. I would first look at the automations on the project and see if there is one that creates the issue. If there is you should be able to see if it is still running or if it has errors in the automation log. If there is not an automation…

@Francisco Villena Insights is bundled with JSM. If you disable JSM the insights tables are still in the DB but you would not be able to pull the information out if you do not have JSM.

@xpt Were are you copying the image from, your computer or the web? Have you tried pasting from both? What browser are you using? Have you tried other browsers? Do you have any browser plugins? I have seen this when individuals have copied from the web and it is just pasting the image URL from the web and the web server is…

@JT Blanco Welcome to the Atlassian community There is no way to set the ID to 1 again or to a different number on a project. Once you are done testing you could always create a new project with all the same settings and then the count would be at 1 again when you go live.

@Franklin Tseng What type of file it is?

@Monika Hill This is not happening to me. What browser are you using? Have you tried a different browser? Have you tried clearing your browser's cache?

@Villfuk 02 welcome to the Atlassian community Switching language for our Trello mobile apps isn't currently an option. Trello will automatically use the language that you've selected as the system language for your device.…

@[deleted] welcome to the Atlassian community * Here is how to cancel your Trello plan * Here is how to delete your account

@Matthew Robinson My guess is that you cannot but would need to see a screenshot of what you are actually trying to change?

@Fatema Alshehhi The web client of outlook has its own CSS styles that will be applied. You will need to isolate your styles and make sure that they are not general and being overridden by the Online outlook styles.

I have always liked the music from Phantom of the Opera.

@Evonne Kyd The new summary page was released in May and it has never had the project description on it. I know Atlassian has been slowly rolling it out so maybe you just recently got the change. If this is something you would like Atlassian to add to the new summary page you would need to submit a feature request…

@Leona Are you using page excerpts or are you using the following app for table excerpts? https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?hosting=cloud&tab=overview&from=documentation If you are using the app I was not able to find anything about scheduling information pulls in their…

@Evonne Kyd Sounds like someone made a change to an issue screen associated with the screen scheme being used by your projects. You should just be able to add the field back to the proper screen to see it again. https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/ If that is not the case…

@Steven Lees-Smith You would need to use an app like refined to make adjustments like that to the portal. https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview

@Seth Miranda You could always add automation that flags requests where this occurs and sends a notification or does another action.

@Meytal BM The delivered reports associated with the service desk are bound to have the agent interface which requires the agent role on a service desk. You can give them access to the service desk to see issues and then create a dashboard that displays similar information. I believe this enhancement request is what you…