Brant Schroeder Community Champion

@Alexander Stoecker Welcome to the Atlassian community Have you followed the instructions and set up the connection again? My guess is that administrators may have changed in Zen Desk recently or the account it was setup on no longer has proper permissions. Since both products are cloud-based it could have been an update…

@tuan quan In production is the user that you are tagging a customer in the JSM project? Are they only a customer or do they have other roles as well?

@Michael Smith I would suggest submitting a support issue to Atlassian to see if they have seen this before or can see any issues in the support logs. https://support.atlassian.com/contact/ 

@Gui Ávila You need to look at the functionality of the application. The customer portal provides everything you are looking for and you should be directing your customers there. I am only a user of the product like you so I have no way to fix this. I would suggest reviewing current feature requests as well here and voting…

@tuan quan Is the person in the above example a customer on the test JSM project?

@Ollie Spragg you can always submit a support issue to Atlassian. They could take a look and make sure that there are no issues. https://support.atlassian.com/contact/ 

@Felipe Wilke You would need to use something like Jira Automation to make the change. The issue that you will have is triggering the event. The only time functions available are around SLAs. Jira Software does not have SLAs so there would be no way to determine how long the issue has been in a specific status. You can…

@Ishaan Dev Welcome to the Atlassian community I believe that you can do the following: * Navigated to Confluence Admin Settings > Global Templates and Blueprints * Edit Default Personal Space Content. Make changes in this template. Save. The changes that you make in the template should appear on new personal spaces that…

@darknessdawn13 Welcome to the Atlassian community That is spam and you should not do anything with it. I will escalate this to Atlassian.

@Eric Percival You could easily create a filter and export the issues into CSV, update the field incrementally and then import via CSV to update the custom field. That seems like the simplest way to accomplish what you are trying to do.

@Claudio Maia No I am using server as well, just might be a different version of server or the app. I would suggest submitting a support issue. Sorry the link was just the first one I found when I Googled and that is why it is cloud. The support links are the same for cloud or server.

@Michael Smith Have you cleared the app (plugin) cache in Jira? https://confluence.atlassian.com/jirakb/how-to-clear-jira-s-plugin-cache-1157468195.html 

@tuan quan you can use the notification helper. You will select the user, issue and the notification (comment) to see if the user should be getting them. https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html#JiraAdminHelper-NotificationHelper 

@Raymart Cruz I was able to find this https://community.atlassian.com/t5/Jira-questions/Capturing-Okta-User-Attributes-as-Jira-User-Properties/qaq-p/866606 

@Michael Smith have you cleared your browsers cache?

@Raymart Cruz you would need to use an app from the marketplace. Here is one I found https://marketplace.atlassian.com/apps/1229220/okta-sync-for-insight-integration?hosting=cloud&tab=overview I believe that there are others.

@levi.rooker to add on to what @Ste Wright shared you can also simply edit the issue and add the approvers. The only issue with doing this is that they will not be notified via email since they were not the approver on the transition. You can simply add a comment asking them to approve in the portal. Just one additional…

@Aneet Asish Welcome to the Atlassian community If the request type shares the same issue type you can simply change the request type on the issue. If the request type has a different issue type you will need to move the issue to change the request type.

@Ollie Spragg Interesting issue. Are the two projects on the same JSM instance? I have moved issues and never had this issue if they are on the same instance as the email handler will route it properly. If they are on different instances then I can see it being an issue as the email handler will not know anything about the…

@Michael Smith Here is some information on how to add or remove comment restrictions https://confluence.atlassian.com/jirakb/add-restricted-comments-on-jira-962353957.html Can you please explain what you mean by not displaying correctly?

@Ian Bamforth I think you might be able to see it in the logs but I do not believe that it is visible on the issue. It will also depend how you have your multiple emails setup. Most are done as aliases in this case I do not believe that you will be able to see what email it was submitted to in cloud. We used to add it as a…

@Javier Velasco Jimenez Do the users have the proper group that provides licensing? Have you looked at the logs to see if they have been deactivated prior to resyncing?

@Brandy Bednorz Confluence uses this feedback yes and no to help identify useful articles based on the keywords on the Confluence page. If someone says it is not helpful it does not ask for any feedback. I do not know of any report that shows the ones marked no. Requests deflected in the portal. These are articles that…

@Eric Percival Welcome to the Atlassian community I am not aware of a delivered way to do what you are asking to do nor do I know of any apps that provide that functionality. Jira is built on Agile principles and auto setting up sprints does not really follow that methodology. Here is some helpful…

@gijsbregt https://support.atlassian.com/trello/docs/admin-indicators-and-gold-crowns-on-user-avatars/ 

@NICK_COWLEY there is no way to change it.

I am not sure if one of the more recent versions has removed it. I am assuming not as I am using the app and it works as you stated. You can reach out to BigPicture support to see what they say https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm?tab=support&hosting=cloud 

@tuan quan When you use the notification checker are the individuals you are using @mention on have the ability to receive comments.

@Rosalind Loo you can use automation to add a request participant on issue creation. This will not send an email though. It will send all public comments after they are added. You can only send emails to specific individuals on the issue. You could technically send an email out to all customers involved which would include…

@Jon Southwood I would suggest submitting a support issue to Atlassian. My guess is that admin functionality to manage the instance would still work but I am not for sure on that. Atlassian support would be able to answer this. If it does lock you out of admin functionality like export I would suggest explaining your…