Brant Schroeder Community Champion

@Francois Leduc Welcome to the Atlassian community You will need to wait 14 days or submit a support issue and see if Atlassian can help make the change sooner. https://support.atlassian.com/contact/

@Sascha Ungar I have escalated this to the Atlassian team.

@Allie Biasci Each issue in Jira will have a workflow associated with it. In a workflow, there are statuses and transitions that connect the statuses. What I was wondering about is the sub-task issues that are not transitioning does the status Completed have a transition to QC Check?

@Kristina Noskova Welcome to the Atlassian community. Since you are on a free plan you will not be able to raise a support request through the support page. we can escalate it here for you but before doing so could you provide some additional information. Where was the backup created server or cloud? If server which…

@Gerds I would check a couple of things. * Work with your network team to make sure that your routing is setup correctly and traffic is flowing as it should. If you have Splunk then they can monitor this for you. If you do not have that you could try wireshark when the error occurs. * Check the Windows Server logs to see…

@Fabian Dengel I would suggest submitting a support issue to Atlassian so they can take a look at your instance. https://support.atlassian.com/contact/ They should be able to let you know based on the calendars usage what is normal or if something is not working correctly.

@Allie Biasci Welcome to the Atlassian community Can your subtasks transition from Completed to QC Check is there a transition to do that in the workflow? If the answer is yes what are you seeing in the audit log of the automation? Can you share a screenshot of it? 

@Gerds How is your server setup, are you using a reverse proxy? Linux or Windows? Are you seeing anything odd in the logs?

@Ashutosh Singh You need to use a registered public IP or Domain. Since the Atlassian application is on the cloud and Jenkins is local there is no way for it to know where to connect.

@Patrick Hyland Welcome to the Atlassian community Is your Lucid Chart acount using Google to login? Do you use Google to login to Atlassian? Are they different Google Accounts?

@syd_association Welcome to the Atlassian community You can close boards by following the steps listed here: https://support.atlassian.com/trello/docs/closing-a-board/ It also has instructions on how to search and reopen closed boards.

@Steven Berkowitz Are you a Jira Administrator on the instance with BigGantt?

@Kristján Geir Mathiesen I guess I am a slacker because I never make any new years resolutions. I am always working on things to better myself and those are completed and added too throughout the year. So I just keep doing my thing without adding anything to it each new year.

@Ynah Marie I would suggest submitting a support issue to Atlassian. https://support.atlassian.com/contact/ 

@Mary Curtis I am not aware of a easy way to automate all the linking of issues across issues. I think that their are some apps in the marketplace that could help with it but it would be an added cost. You probably could use automation but I have never done it before.

@Oliver Eckle Several service desks would work and would be a lot easier to ensure proper security is in place. You would need to create a dashboard to manage issues across service desks but it should work well. Reporting might be a little harder for SLAs, etc.

@Venky Boddu Were you able to solve the issue?

@Jake Reisenbichler It sounds like a caching issue. Are other users have the same issue?

@Allison Stewart Does that group have the same role on the project?

@Tony Montana Sorry if you do not like the answer but that is the way the application works. You are not able to do what you are asking through the API or any apps.

@Richard Zatko The email address you shared in the video that is already connected to the service desk is fine. The issue is that the request type associated with the email requests is missing the fields it needs. For that request type make sure that you have Summary, Description and Attachments. You can have other fields…

@Steven Berkowitz The start and end date will be at the overall level and you need to be a Jira admin to access it. You can limit the number of issues by defining the scope of the project https://wiki.bigpicture.one/display/DOCUMENTATION/Program+Configuration+-+General+-+Scope+definition If you want to bring everything in…

@Mary Ann Mackrell Can you share the notification in JSM? If it is just a URL there and is not linked that might be the issue.

@Mary Ann Mackrell Looks like you have security software that is changing the links and pushing them through URLDefense. You should check with the IT team to see if it is their policy to remove the actual link function. It has to do with the client and not JSM.

@ZPS GPM I do not know how you would pass the username when the user is not logged in yet. You would have to capture it from the login screen and store it in your own variable. This sounds like a bad idea.

@Mary Ann Mackrell Is this the default email JSM sends to perform a review or is it something you added to the closed email? Can you share a screenshot of your closed notification if it is the closed email?

@Valerie Capasso The date format in Jira by default is dd/mmm/yy h:mm. Try changing the format to dd/mm/yy and import it should import your csv file or import the value as dd/mmm/yy h:mm (eg: 15/Jul/23 01:22 )

@Steven Berkowitz Welcome to the Atlassian community You can get the information here about start and end dates and how they are configured. You can check your configuration and then make adjustments to the issues after you decide how you will manage them.…

@Jenny Barcus You can find help in the Atlassian Partners directory. Just filter by product and find Trello experts. https://partnerdirectory.atlassian.com/ 

I am glad I was able to learn about them. Have been going back and listening to them. Issue is there are not enough of them. I will run out very quickly as I have been listening to them on my walks and when I drive. Are there other Atlassian podcasts like this?