Brant Schroeder Community Champion

@Somnath Raveenthiran You can place specific JQL on any of the metrics that are on the report. You just need to edit the report and edit the metric. Time to first response and Time to resolution will allow you to add specific JQL to remove specific customers or organizations.

@Juby John are you on server or cloud?

@khueltm welcome to the Atlassian community You will need to work with your admin to get it renabled. https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html 

@SANDERS, MANDY Welcome to the Atlassian community If you inspect the Tooltip Macro's html on the page can you see why a line break is occurring?

@Sachi You should submit them through the API. You would have to create your own form and it would submit the requests into Jira.

@Jenny Hollfelder Welcome to the Atlassian community you can move sections around in the new editor by highlighting them and then hovering over them with the mouse until the little hand appears and then you can click and drag / drop to where you want it. Sometimes the drag and drop is difficult so I just cut and paste it…

Any Jira product can do that.

@Somnath Raveenthiran The report you are looking at is specific to the project that you are in. There is not a way to add additional projects or remove them as the report only shows the project you are in, as stated on the top Production Defect Service Desk. 

Unfortunately, Jira does not have a functionality to easily identify the users that didn't have logged in the application over a specific amount of time and delete it. We understand how this functionality would be useful to better manage your site licenses, so we created the following feature request to get this…

@Marie-Rose De Mey You could also use components. You can add the component when the bug is created. Each bug (issue) can have multiple components which is nice if the same bug comes up in multiple steps of testing because it was not resolved.

@hollyjoy You can setup a automation that will handle this for you. When a comment is posted to the parent issue it would also post a comment to the linked issues. You would need to setup the parent with some identifier (Issue Type, Component, Etc.) so that the automation would only run on the parent issues. Here is a…

@Sam Greilick If you were to tie specific form fields to custom fields you could use automation to create a new issue and use the automation to place the custom field values into the description of the new issue or into the same custom fields.

@Nate Dickinson @Ryan Northfield _Mumo Systems_ is correct that Service Requests are currently specific to each project and there is not a way to manage them across multiple projects. The feature request https://jira.atlassian.com/browse/JSDCLOUD-4276 has been out there for a very long time and has not been added to the…

@James Neale this is not currently available on cloud for customer (portal-only account) please see the KB here: https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html This is most likely your issue. In the KB it explains the current workaround.

@Melissa DeLong The connector uses the JSM API and should work on Standard or Premium. There is nothing in the documentation from Atlassian that states Premium is required. You need to make sure that everything is setup properly for it to work, check the documentation…

@amarendra sahoo Yes the apps will match the number of subscribed users that you have on your instance. If you are on a free version of the product then some of the apps are free up to 10 users (BigGantt) others have a monthly fee. If you are on a paid version of Jira then you will want to use the pricing calculator to see…

@Samoylov Boris I have heard of issues with DB thread pools, reverse proxy, etc. The best thing to do is to take a look at the logs and see what is happening. I would also suggest submitting a support issue to Atlassian with your log file. They can take a look and see if there is a know issue that is impacting your…

@amarendra sahoo Welcome to the Atlassian community Jira is by default uses the Agile methodology. If you use waterfall you would want to use an app from the Atlassian marketplace that would provide you with a Gantt chart (Structure or BigGantt / BigPicture) so you can set your projects up for waterfall.…

I loved when they had them in San Jose at the convention center. They where smaller and more personable. The software is awesome and they out grew the convention center there but it was great location and place to meet up and get to know people.

@Jungkuk Lim you should have your admin submit an issue so Atlassian can look at your instance and see what is happening. https://support.atlassian.com/contact/ 

@Melissa Cooper Welcome to the Atlassian community If you did the free trial you should not be billed. You can downgrade now if you are worried about it by following the directions here https://community.atlassian.com/t5/Confluence-articles/How-to-Downgrade-Confluence-from-Standard-to-Free/ba-p/2100207 

@Andy Davies Welcome to the Atlassian community Were you able to get this resolved? This is usually due to logging in with the wrong account. Are you using the correct account?

@Henry Lau this provides all the details https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/ 

@ronny.hein Welcome to the Atlassian community The site / pages are independent of the file versioning, so what you are seeing is correct.

@Kevin Foster There is not really a dashboard that would incorporate everything you are asking for. Jira Align might work for your needs https://www.atlassian.com/software/jira/align There are apps in the marketplace that might meet your needs like BigPicture.

@Jungkuk Lim The macro has a max number of pages parameter what is it set to? Can you change it to 500 and do all the pages display?

@Jordan Trinklein I thought that they were on the same domain. If they are not you could move the project or I think you can use application links https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/ 

@Sean Seemann I think it might be coming off of the DIV. Can you add css to remove it?

@Mo Welcome to the Atlassian community Jira Server has an API that allows external communications and all external apps, etc. use it to communicate with the application. I wonder if the reason you are getting a 405 error is that the method being called is somehow a mismatch. I would suggest looking into the version of the…

@Sandra Milena Pinilla Martínez Welcome to the Atlassian community There is unlimited space but the max file size is 10MB. https://support.atlassian.com/trello/docs/adding-attachments-to-cards/