Brant Schroeder Community Champion

@Roser Peregrina Welcome to the Atlassian community This could be do to your browser's cache. Have you tried clearing your cache?

@Lisa Schachtschneider Thanks for posting back the solution. Can you accept the answer so others can see the solution?

@Chukwu Amarachi Welcome to the Atlassian community The short answer is "Find answers, support, and inspiration from other Atlassian users." This is a great place to learn more about Atlassian products, how they are being used, how you can use them better, and ask/answer questions that other community members might have.

@Malin Fremnell Unless there is a business requirement I would recommend against this. Jira Service Management has a top-level called Help Center that all service management projects feed into. This allows you to have multiple projects for your teams on the backend but only one place for customers to go. This would allow…

@Jacob Eriksson From the screenshot it looks like the forwarded email from an issue that was already created. Is that the case?

@Morayo Bamidele Can you share your solution for others?

@Chase, Walter Welcome to the Atlassian community I am assuming by a gadget you mean metric. You would need to create the Time to Assignment SLA. You could then use this as a metric in a JSM report.

@Carla Gonzalez Welcome to the Atlassian community @Steve Long -Evelon- is correct you will need to look at the SLA setup. It most likely is looking at the issue type/request type to adjust the SLA. Here is some helpful information about SLA conditions and goals.…

@Sergio Rios Welcome to the Atlassian community How are the service management project customer permissions set up? Do you have to add customers or is anyone allowed to become a customer?

@Ste404 The delivered product does not have this functionality. You might be able to use an app like this: https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview to do that.

@Lisa Schachtschneider There will not be a way to update the SLA. You might be able to create a new SLA and apply it. The issue is that probably would not get you to what you are looking for as it would most likely mark them all as met. I would suggest cutting your losses and moving forward with what you have. 

@Jacob Eriksson Have you looked at the Jira Service Management email logs (Products > Jira Service Management > Email Requests - Then view the log of the email address) You should be able to see why it was not processed here.

@Teri Terukina Welcome to the Atlassian community Are you sure that they are printing them or are they exporting the page in PDF format? If you print it will have that information, if you export it will not.

@Airton custodio dos santos This should help you get started https://community.atlassian.com/t5/Community-Kudos-Feedback/Welcome-to-the-Atlassian-Community-Kudos-program/ba-p/2148250 

@Caitlin Steel The only real way to get information out of Confluence into another application is using the APIs or an app like you mentioned.

@Caitlin Steel That really comes back to your team and how you construct your KBs, use labels, request types, etc. You should know your customer and how they seek out information. You can use analytics to assist with this and refine all of the areas mentioned above to improve your setup.

@Leandro Cantero Did you look at the documentation provided for Jira Workflow Toolbox Cloud it was in the link initially referenced, I also suggested that you look at submitting a support issue to decadis.

@Modugno Vito _EX DH_ Welcome to the Atlassian community You can vote for tooltip enhancement here: https://jira.atlassian.com/browse/CONFCLOUD-55014 

@David Duan Welcome to the Atlassian community & is the correct WYSISYG conversion for &. I think you will continue to deal with this and it would be wiser to convert it to something else like a dash - .

@chris.javier If you use this does it fix the issue. @page :first { margin: 0; padding: 0; }

@Imrul Afshyn The only tools Atlassian provides are those that you see in the instance or at the organization level. Not really anything like the apps that you are referring to.

@Malin Fremnell Can you share a little bit more about your current setup. * What are you supporting that has 150 teams? * Do you have a single service management project for all of your service requests? Is there a reason why you have structured it this way instead of multiple service desks? * Do the teams regularly work…

@Pam Johnson You can download the installer here: https://www.atlassian.com/software/jira/service-management/download-archives You will select your operating system and it will provide the proper file format. You will need to also make sure that the version you download is compatible with your core/software version. If you…

@manderson Welcome to the Atlassian community Here are some free resources: * https://www.atlassian.com/software/jira/guides/getting-started/basics#step-1-create-a-project * https://university.atlassian.com/student/path/860517-get-started-with-jira *…

@Kelly Tucker is probably just a cache issue on the other browser and clearing it should fix the issue. Can you accept the answer to help others.

@Sameshni Vallen Welcome to the Atlassian community For some of these reports, you will be able to create using delivered fields but for others, you will need to have custom fields that track information relative to what you are asking for. For example, if you would like to get the 10 most logged request types, causes and…

@Kelly Tucker Have you tried a different browser or clearing your cache?

@Vijay-Kumar Solanki you should have the option to add it to the current sprint on issue create as described here: https://support.atlassian.com/jira-software-cloud/docs/add-issues-to-an-active-sprint/ 

@Eduardo Esplinio what apps do you have installed in Confluence?

@Louisa Voice Support Welcome to the Atlassian community. You will need to submit a support issue to Atlassian here: https://support.atlassian.com/contact/