Brant Schroeder Community Champion

@malli_tech1994 This will help you out https://confluence.atlassian.com/crowdkb/how-do-i-migrate-crowd-internal-directory-users-to-a-delegated-ldap-directory-391086175.html or this https://confluence.atlassian.com/confkb/migrate-users-and-groups-from-jira-or-crowd-directories-to-a-locally-managed-directory-310379615.html 

They are on server and not cloud. Proforma is the same tool used in cloud but has to be installed on server and costs money for the full feature set.

They are on server and not cloud.

@cheikh charles ndiaye what @Stefaan Boes is referencing is profroma lite whish is free on server but has some limitations compared to the paid version https://marketplace.atlassian.com/apps/1219499/proforma-lite-forms-checklists?hosting=server&tab=overview 

@alecentalz You should be able to set it to 0 when it is cloned (might not be what you want) or after the issue is cloned you can use another automation step to clear it.

@cheikh charles ndiaye There are not any great free form tools https://marketplace.atlassian.com/search?hosting=server&moreFilters=free&product=jira-service-management&query=forms that provide dynamic functionality. You will have to pay for the app if you want any of the ones with more robust features. You can test them…

@Andrea Hardy When you say you are creating a filter as the client, do your clients have JSM licenses? Do they have the same access as your account? Can you share the filter you are using for each account? My guess is permission issue. In Jira you can only see issues that you have permission to see even in the filters.

@Andrea Hardy If you are looking at a filter that you created as an agent and comparing it to one that was created in the portal by a user (just looking at their issues) there is bound to be a different number. User have the ability to remove the organization from a ticket that they submit and agents can as well. This…

@Anthony Wisniewski I would suggest clearing your browsers cache and if that does not work submitting a support issue with the vendor support@aldevadigital.com.

@[deleted] Welcome to the Atlassian community I would suggest clearing your cache if they are showing up in other browsers. 

@ibnu chabib No screenshot was attached.

@Sara Thor welcome to the Atlassian community Can you confirm you are logging in with the credentials you used to create the account. If you are using Chrome you should also use incognito mode. I have seen it where individuals are logged into Chrome with a different account then what they used for Atlassian and that is the…

@ibnu chabib can you provide additional information on the issue you are having or share a screenshot?

@Preeti Yadav you could look into using the api and create your own process to remove permissions in bulk. There is not a delivered way to do this in the application. There might be an app in the Atlassian marketplace.

@katie.barry welcome to the Atlassian community You will not be able to add customers via the url. You will need to do it via portal or on issue create like you stated.

@Mykola Pronkin When you start working on it again here are my recommendations. * Post-functions built on scripts (Adaptivist script runner) are not preserved in the workflow in migrated Jira. - Review their migration document. Not all features migrate and you can use this to identify which ones and come up with a new…

@Mogens Hald Kristensen Not sure if you found an answer for this yet. I think it depends a little on the zone your Jira instance resides in, why it is behind a firewall, what else is in the zone, etc. If Jira is only behind a firewall to prevent external access and only allow users on your network (or VPN) to access the…

@Ivan Andrieiev Can you share an example of what you are trying to do?

@[deleted] this is not currently possible in the delivered product. You can vote for the enchantment here https://jira.atlassian.com/browse/CONFCLOUD-36786 

@UdayKiran are others on your team having this issue? Have you tried another browser or computer? 

@Mykola Pronkin were you able to get this resolved? 

@betül yalçın welcome to the Atlassian community Are the attachments not appearing in the script on in Confluence?

@vijayendra welcome to the Atlassian community What happens if you login first using the identity access management is a browser then go to the link, are you able to download it? Also what are you seeing in the logs?

@Iain Eyre welcome to the Atlassian community This documentation will show you how to do it. You need at least cloud premium for this feature. https://support.atlassian.com/jira-software-cloud/docs/enable-capacity-planning-in-advanced-roadmaps/ 

A glitch in the matix.

I have a really old alienware keyboard that keeps on working and I have come to love it. Has a bunch of buttons that I don't know what they do (programable) and I think I need an application to get it to work.

@Eilene Jones Welcome to the Atlassian community If you are using a decision page you will have to update the status manually. The individuals that you added as approvers should be notified on the page creation. You will need to develop a process to get approvers involved and how the status will be updated.

@Vera Valshonok What steps are you taking to create the CSV file? Are you creating a JQL filter and then exporting?

@Sankhanil Sengupta Welcome to the Atlassian community Are you using an app to do the import?

Have you tried a different browser?