Chu Dam Expert

Hi @Jason Liu Well now you can't disable it, it's shipped in the product itself... It's the new way of Jira to store users. Atlassian changed the approach of storing users so that all user keys for new users (no changes for existing users) have the following format: JIRAUSERXXXXX. Dam.

hi @Michael Green Yes but the widget is following the portal config, if the portal allows customers to create their account properly, then the widget will create the customer account with the email used in the widget form. Like this doc…

Hi @Jason Liu You can use the API for that ;) https://docs.atlassian.com/software/jira/docs/api/REST/8.5.2/#api/2/user For example: BASE_URL/api/2/user?key=JIRAUSER10100 I hope this helps again. Cheers, Dam.

Hummm yeah that's the main problem... Sorry I read a bit fast your last reply @Antje Wellbrock-Wicknig Then I think you can't do it, I try to dig also into the doc but can't find it... As within a team-managed project you have a limited version of the workflow editor, then I think you can't allow customer to transition…

Like the doc mentions: You must be a project administrator to show a workflow transition in the portal. Then you need to discuss with the admin of the project... cause only a project admin can edit the workflow for you... Have a meeting with him or her, express your needs, show him / her the doc I sent you... Then he can…

Hi @Antje Wellbrock-Wicknig It's possible, just follow the steps here: https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/ You need to show workflow transitions in the portal so customers can transition requests themselves ;) I hope this helps. Cheers, Dam. 

Hi @Michael Green I think there is a problem with your portal settings and configuration. You need to setup an open portal to allow customer to create account in your portal. Especially for 3 parameters: Select Allow customers to create accounts. Select Customers can access and send requests from the portal without logging…

Hi @Jason Liu The change of the user key was introduced in Jira 8.2.0: * https://confluence.atlassian.com/jiracore/preparing-for-jira-8-2-975041001.html * https://blog.developer.atlassian.com/important-gdpr-changes-in-jira-server/ You don't have yet the Anonymizing users feature, but user key is in place ;) Cheers, Dam.

Hi @Galya Genova Unfortunately you cannot check the storage of one space in Confluence Cloud, but you can check the global storage usage for each app of your Atlassian site, here is the doc to do so: https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/ I hope this…

Hi @Jason Liu It's related to a new feature in Jira Server / Data Center: Anonymizing users for GDPR compliance. It's all explained here: https://confluence.atlassian.com/adminjiraserver/anonymizing-users-992677655.html It was shipped in Jira since 8.7.X…

Hi @Logan Caraway Here is the doc about using Docker images as build env for your pipeline: https://support.atlassian.com/bitbucket-cloud/docs/use-docker-images-as-build-environments/ Depending on your case, there is an associated config to do... If your image is public on the Dockerhub you can use: image:…

Hi @Fengjie for quote you can switch to text in the editor and use: {quote} your text to quote {quote} It will work perfectly... For others panel there is no option at all, but as a workaround you can use icons to display infos, errors or warnings : (i) (x) (!) I hope this helps. Cheers, Dam.

Hi @Srujan kumar There is 2 options for that: * with native feature of Jira (no Automation) you can clone an issue and then move it to the desire project, both issues will be linked with the "clone" link type: https://support.atlassian.com/jira-software-cloud/docs/clone-an-issue/ * with Automation there is a clone action,…

ooh thanks @Saralie S. :) 

@Monique vdB thanks a lot :) I'm in... 

> the same Epic will appear in both the Data swimlane and BDT swimlane I'm not sure if the Epic will appear in both swimlane, cause like @Bill Sheboy mentioned an issue can appear only in 1 swimlane... but the JQL infos I gave you will help you to build your own search and improve your board, that's for sure :) Cheers, Dam.

@Mayank Kamra perfect ;) I hope it will be fixed soon... Cheers, Dam.

@Jason Chayer git is is a free and open source distributed version control system... Its not made at all to track release in Jira, git is a totally different software and tool. Cheers, Dam.

Hi @Jason Chayer Unfortunately versions are only available for one project natively in Jira Software Server / Datacenter, the project in which the version is created. The release hub helps you to follow and release versions within a project.…

Hi @Nicholas Ren You can build your JQL using the basic search by simply selected your criteria, it simple and efficient, select your field, select a value and search. It will work perfectly in your case. https://support.atlassian.com/jira-software-cloud/docs/perform-a-basic-search/ If you want to learn JQL, it's quite…

Hi @Stevie Hollard It looks like you are not authenticated properly... As the doc mention here: https://developer.atlassian.com/cloud/confluence/rest/api-group-content/#api-wiki-rest-api-content-post --header 'Authorization: Bearer <access_token>' The access token should be in the header of your post request... If you…

Hi @Mayank Kamra For Jira DC 8.13.17 the latest version of Automation (not the free app, the paid one) is version 8.0.0, so it look ok for version. Did you already installed Automation before? If so there is a migration process to follow for Automation to be able to upgrade properly to the latest version:…

@Ivan Stasialovich I think there is a problem in your hierarchy here... Story issue type maps to Program... Here is the default issue type hierarchy of Jira Cloud Linking any issuetype to Epic is working perfectly fine... try to review your hierarchy config but before doing that inform people cause it can have an impact on…

Even for internal API calls let's say... and as many organisations consider the future in Cloud like @Phill Fox mentioned... using an API is much better in many cases ;) I'm glad I helped here :) Cheers, Dam.

Good news ;) Cheers, Dam.

Hi @Jim Holcomb This really looks like a Confluence Cloud popup... Even if I can't find documentation about that at all. I'm 100% sure its coming from Confluence Cloud. But if she is the only one user to get this popup, there is a problem on her local laptop and browser. Maybe dark mode is activated on her browser: try…

Hi @Juan Portero Sounds like the perfect use case for Table Grid Next Generation: https://marketplace.atlassian.com/apps/1217571/table-grid-next-generation?hosting=cloud&tab=overview "With Table Grid you can easily create, view, and edit your data tables." I hope this helps. Cheers, Dam. 

Hi @Narelle Edwards My approach here would be a bit different: I would prefer to use the API to create a customer account cause the API makes it really easy to do that... For version 4.20.x, there is an experimental API to create a customer:…

Hi @Anagha Devi There is 2 main possibilities to do that: * You can use a postfunction in the dev workflow and create a linked issue when going to the "Done" or "Done for dev" or final status of the dev workflow. The doc about postfunction is here:…

Hi @Ivan Stasialovich Your issuetype config seems good, now please check your custom hierarchy levels to your Advanced Roadmaps plan: * the doc to access it is here: https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/ * "Now that you’ve created the issue type and…