David Nickell Expert

I have removed my answer (I do not think I can delete it).

@John Funk I agree with your steps and your recommendation of ROLE BASED permissions. So at this point it sounds like "vendor" is strictly helping to work on tickets, not adminster or adjust the configuration. And as you indicated (and I will paraphrase) - this is PROJECT LEVEL management. If the vendor is working in a…

Just me. My opinion only I am surprised nobody offered ideas on this yet. I have worked for a dozen (or more) clients over the years and the most common approach I've seen is : * Initiative > EPIC > Story . You can use subtasks too but I'm not a fan. * Bugs * Support Request NOTE: You have to have a Premium License to…

Lets see if this works.... I created a new Priority Scheme, a New Product Discovery Project, and a new Priority called "This Idea Kicks Butt". I was able to add my new priority to my new priorty scheme and then assign the scheme to my Product Discovery Project. Does this not result in an ability to manage priorities or…

hello John F... I admire your approach on this but Ticket Level Security is some true Altassian Jira PHD level stuff. I assume with Autmation it is easier now to set the security level upon ticket creation. But then there is the pesky comment security too. Around 2010 I worked for a company that had over 100 clients…

I think I can help you; Having had my clients add me to THEIR instance as a user always has challenges for the reasons you mentioned -- the security has already been set up by gosh only knows who..... A> Access like an employee * To let them in find a USER (or create one temporarily) that has the access your vendor needs.…

The base URL s everything up to ".net" e.g. my base is this: https://splitdimedata.atlassian.net Full Disclosure, I have NOT integrated CHAT myself -- but if it expects a full REST URL, you should expect it to look more like this: https://splitdimedata.atlassian.net/wiki/api/v2/spaces The URL you provided is for humans :-)…

Here is the most important question (IMHO). * Are you starting with a blank slate? * Or are you picking up where the last Admnistrator Stopped? If it's "#1" ... then follow the training as suggested. If it's "#2", trying to figure out where things stand, shoot me an email and I'll spend an hour or so with you (no charge)…

This looks like Work Item data, which, you could use a Filter Results Widget on the confluence page to display. Instead of creating the displayed results, use your automation to flag the results in JIRA (perhaps with a label or dedicated checkbox). then all the basic tools (FIlter, Confluence widget) will do all the heavy…

I saw this new (BETA) feature the other day on my admin screen... I'd definitely start here. Custom fields are typically the issue. In the "old days", deleting issues could wreak havoc on indexes as well.... but that was a locally histed instance we could re-index ourselves when needed.…

Good morning. I have been doing REST API calls for decades and thought answering your question would be a slam dunk. I haven't had to make any calls using the Bearer Token in quite some time. So I was surprised that it has taken me 1 hour+ to get a REST call with a Bearer token working and it came down to using the…

You are welcome - the next test was pretty simple -- I added a table with a few columns and rows, then inserted some text and pictures. No problems. Then I added a Jira table of work items -- that DID NOT export. MORE INFO (From ChatGPT) Why issues sometimes disappear in the export The Jira macro does not always include…

Someone with Jira product admin access will need to modify your hierarchy. As the warning says - it aill impact all of your tickets (of those types) so think it through before you execute https://yoursite.atlassian.net/jira/settings/issues/issue-hierarchy

I can't speak for Atlassian Analytics, but "Boards" (Kanban/Scrum) support the concept of Quick Filters that add on to your filter's jql. in yur example you woould create 3 -- hour, day, month Traditional Dashboards used to have a control gadget (I think) but at a glance I don't see anything like that available. You could…

I attempted a test export to word with an expand that contained t text -- and it expanded as expected. I guess the next question is what is within your expands?

There are: * Organization Admins * Site Admins * User Access Admins * App Admins Org Admin (top of the food chain) would let you change your license to premium. I cannot say about the lower levels. This document will help https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

Anecdotally speaking, I am nothig "special" realtive to the ecosystem instance and I see the options (gears near my profile). So if they are a jira user, I would assume they should

if it is used to extract Issues from Jira, it may have been caught by the change to issues searcch rest endpoint (I noiticed the change yesterday). I don't know who handles the cloud for sheets application. Here is a link to the a recent discussion:…

I would say the actual change is starting to be rolled out. Approximately 2 days ago the "old" search worked for my site and the shared "ecosystem" site. Today, it only works for my site. Old Endpoint Format New Endpoint Format

I have only "tip-toed" into assets from the REST API side... maybe REST and/or this documentation will help you. https://developer.atlassian.com/cloud/assets/ https://developer.atlassian.com/cloud/assets/rest/api-group-aql/#api-group-aql

This wasn't (and quite frankly still isn't) crystal clear to me (finding where to make requests), but I think I found the Trello Location: https://support.atlassian.com/trello/docs/submitting-feature-requests-for-trello/ I'm sure if you need to submit for some other app, the pattern is similar. Thanks

I hate to over simplify, but it sounds like you are not logged in or you are using an invalid link. (I just click on your URL and I got the "you don't have access", not the "your site is down message"). I sse your URL is actually this: https://gospellawn.atlassian.net/jira/software/projects/GLP/boards/2 Try this in a…

It may seem counter intuitve, but to save all the good reporting that goes with Story Points, you can treat them like days or even 1/2 days. Imagine a 2 week Sprint -- people are expected to allocate 2-3 days each Sprint on "Shoulder taps", "triage" and all that unplanned stuff. So everyone starts with 8 Story Points…

bad day?

Try this - Set up a filter that shows issues that are in your scope that have been updated in the past "X" days or hours. updatedDate >= -4h Then set up a subscription to notify anyone who needs to know. This is done under the "filter details option". But -- if you're creating the tickets using an API, you can skip the…

There is always a way. And if I am answering the question, that way involves the REST API. Keep in mind the order of your words "A way to Create a Simple Report" not "a Simple way to create a report". But I digress... I experimented with this on/off this afternoon.... Step 1 = use the JSM Workspace endpoint to get your…

If your trigger is managed outside Atlassian then I recommend the following (and maybe within the Atlassian echosytem you can code your trigger this same way??) * Make a REST API call based on a filter (or JQL) that returns issues modifed within x hours or days. * Include the expand=changelog parameter * Loop through the…

I agree with @Laurie Sciutti ... I live my life by JQL query :-) ... you should be able to go to the issue navigator and use something like Sprint = 12345 and Issuetype = Story; To fix your board display (if that is the problem), you would have to modify the Board Filter JQL to let the stories pass through. good luck

Use this endpoint instead. rest/api/3/search?jql=filter=68630 Your results start with this: {"expand":"schema,names","startAt":0,"maxResults":50,"total":67, you can add multiple filters if you are trying to get the total issues for all. If an issue is in both filters, it will only be counted once.…

If I were "snarky", my answer would be "It depends" and I'd leave it at that. :-) Dpending on you needs, team size, etc... I suppose in certain situations - maybe? But my experience is that the advanced roadmap / plans feature available with Jira Premium is an excellent "built in" project planning tool.…