Fabio Genovese Expert

@Andrew Cormier Thanks for your answer. This means login with google account have some issues about cookies and login situation. I wanna try again :) 

Hi @Thomas Jacobs Finally I've done a test on Windows 10 and .... it works. I don't understand the origin of malformed request error. For the test I've used my cloud work instance and another cloud instance I use for test and presentation/demo/test. Work instance is and old instance (2013 - 2014). Test instance was recent:…

Hi @Thomas Jacobs This is the result of my test: - Linux Ubuntu: Chrome version 68.0.3440.106 (Official Build) (64-bit). It WORKS - Windows 7: Chrome version 68.0.3440.106 (Official Build) (64-bit) . It WORKS - WIndows 10: work in progress: I have no Windows 10. I'll try using a VM FABIO

Hi @Marcel Rizzolo Please, can send me Chrome version (number, build and Operating System, like WIndows, linux and which distro of Linux: Ubuntu, Debian, CentOS, etc). Thanks FABIO

Many thanks for this article and comment. 

You can keep field in issue collector. All text inserted by user will be insert in field. If you keep environment in create screen but exclude form issue collection (just de-select it from list) and information will be inserted. THe only condition you need: keep the field in create screeen. Happy to help you :)

@Bell Lopez Thanks :)

Hi @James Craig I had the same issue using Chrome for Ubuntu and I solve it after update Chrome. Hope this help Cheers FABIO

HI Vasco, My opinion is: I think project selection change with the last used. Possible? I see A similar effect . Can you confirm? Cheers FABIO

Many Thanks @Joe Kyle 

Environment is not ad additional field. it exists. Let me explain all complete solution: 1. Configure screen Go to project settings --> Screens identify the CREATE SCREEN of issue type used by issue collector. So, modify screen and ADD environment field (it exists) Environment is a system field, so you don't need add :) 2.…

OK OK OK : I understand. :-) If you wanna set environment datas, follow those steps: * In create screen of issue type, insert environment field * In issue collector definition, add environment field * Put new code in HTML/JScript file * Create an issue by issue collector and.... ... this is the result: By…

Hi @Itai Gal I've checked and I don't see nothing. User and email are in description, but special information are not visible :O Let me check :) Cheers FABIO

Thanks to you. If answer ok, mark it as resolved :)

I @Andrew Young I've used this addom: https://marketplace.atlassian.com/apps/29106/user-profiles-for-confluence?hosting=server&tab=overview and use to synchronize information from LDAP. Exist the same for Jira: https://marketplace.atlassian.com/apps/1212508/user-profiles-for-jira?hosting=server&tab=overview take a look to:…

Hi Kunal, Welcome to community I think you can try this addon: https://marketplace.atlassian.com/apps/1212077/time-reports?hosting=cloud&tab=overview I use for my timesheet and it's perfect for my freelance activities. Hope this cover your needs Cheers FABIO

Hi @Ann Marie Kjerland check if user is in User management and if he's inactive. If yes, change status in active or delete it and insert again. FABIO

Hi Goran Image I've posted is about server version. You have cloud? As you describe, the menu you use is for cloud instance. I don't know about a latency time about creation and use of a project. Sorry me. When a project is created you (or the administrator) can use it immediately. About browser used? you use EDGE? chrome?…

Hi Goran, Welcome to Community Have you check the section APplication Access? take a look to this figure configure it and than try again Hope this help :) FABIO

Hi Ellen. welcome to Community This is very strange. My cloud instance works well. About email notification, Cloud use own email. Can you explain better own mail configuration? THanks FABIO

Try the solution in this url: https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html?_ga=2.201009644.354721880.1501587509-686594062.1494009693 Youhave to modify password in Jira database (you can find the user/password/server in dbconfig.xml in Home directory Hope this helps :) FABIO

Yes. My solution is a workaround to obtain the information. I know where are information in Jira Database but I don't know all Confluence database tables. Many thanks @Nic Brough -Adaptavist-

@Nic Brough -Adaptavist- This means when Confluence show linked issue to page = exec a API from Jira to obtain information. Right?

Take a look to this addon: https://marketplace.atlassian.com/apps/37456/the-scheduler?hosting=cloud&tab=overview It's powerful and exists both cloud and server :)

@Bastian Stehmann I understand the situation. I agree with you: Jira Service Desk is the solution, but sometime all us have to fight against budget or ..... stupid manager :-( So we have to use existent tools for others need. If possible, I will describe how to use. ;) 

Hi seweryn, All clear.Let me time study all the requests and answer to question. This is a Challange for Artigianodelsoftware - Mraddon team :D

Hi Seweryn, I think better use Jira Service Desk, which provide a PORTAL web site you can you for communicate/receive notification. With Jira Service Desk Customers (anyone send a CV) don't influence the licence (only Agents). So. Jira Service Desk can define rules in notification and it's able to translate email answers…

Hi krishna, Welcome to community. I need some information. Can you explain me, please? You've installed a Jira Service Desk. You put the trial licence and product is ok. What about port: Setup install and ask about port you wanna use. If you don't say nothing (enter - enter setup), you will use 8080 port. You wanna use…

You're welcome. Mark the question solved :) 

A question. You define the custom field and now wanna insert in request. Right? If I understand, well, take a look to this: http://mraddon.blog/2018/06/05/how-to-add-custom-fields-on-jira-service-desk-request/ where I explain how add a custom field. Hope this help you :) FABIO