carolyn french Community Champion

Hi Jariyaporn, and welcome to Community! Did you check in another browser and on another computer to see if you get the same message? I'm wondering if it may have to do with one of those 2 things. Hope this helps, Carolyn

You're welcome! Great, I think that is the way to go. Check out this page for more specifics.

Hi Jonas, and welcome to Community! Knowledge bases that connect up to Jira Service Desk are built in Confluence. Confluence is made up of spaces, and pages within those spaces. You can organize the pages by using parents pages and then nesting the child pages that relate. Also, labeling the pages is quite useful. You can…

Best of luck in achieving your goals, Michael! The Nairobi AUG is very inspiring! "My answer is that people are the true wealth and happiness." 🙌

Hello and welcome to Community! Have you tried following the steps suggested by Branden in this previous question? https://community.atlassian.com/t5/Jira-questions/I-don-t-want-customers-to-escalate-tickets/qaq-p/627207 Hope this helps, Carolyn

Enjoyed your blogpost- thanks for sharing! Note to self: Need to attend an AUG meetup when I go to New Zealand :)

Hi Madeline, One thing that surprised me in the user experience is that SD users will pull up Confluence KB articles without the context of the normal Confluence navigation. For example, if there are suggested articles for self-help, they will be able to see those, but not navigate to other pages unless you add links into…

And updated materials/ebooks too. In the last few months, I've found dead links from documentation about asset management in Jira.

Thanks for sharing your great day with us and adding to the knowledge!

Although I'm not from Europe, various random years I've gotten into it, and watched the participants' music videos and the live performances. Similarly, every few years I get really into March Madness (US College basketball tournament) and have to watch all the games and do a pool with friends/coworkers, etc. Netta from…

@Monique vdB- well, that was eye-opening. I thought there was some sort of quick gif search built in (like with WhatsApp) 😅 ok, good on emojis now, thanks!

Jackfruit is one of my top favorite fruits of all time- the texture should be fairly crisp! Durian tastes (and obviously smells) different, but still sweet. For me, durian doesn't smell that bad, but the smell permeates EVERYTHING. You can be across the room and it's not just a whiff, it's in your face-can't think of…

Hello! Enjoyed the video of your new office and the arcade machine :) My Fun Friday, ie today, will include watching some EuroVision performances. So far I like the Swiss band ZiBBZ. What are you using Atlassian product for? And which ones? Carolyn

But it is yummy.... Yeah not in the office kitchen. In fact, many places here in Vietnam have signs on the door with a picture of a durian and an x crossing it out. Will try to get a picture the next time I see it. Pretty funny, but one of those necessary measures for general sanity.

Welcome! Looking forward to seeing you around :)

woot, woot- 12! It was fun and funny, thanks for the quiz @SGD

Hi Saritha, I'm not sure on the answer. However, this knowledge base article suggests a few steps to check and then, if it's still not working, to contact Atlassian support. https://confluence.atlassian.com/jirakb/knowledge-base-article-have-different-styling-between-jira-and-confluence-937892035.html Hope this helps!…

Hi Sjhaan, and welcome to Community! Right now Jira Service Desk doesn't have that feature out-of-the-box. I saw that the feature request for this is in status "Gathering Interest", so be sure to vote and watch to show your interest. https://jira.atlassian.com/browse/JSDSERVER-1239 In the comments, there is a suggestion to…

@Monique vdB Can you add keyboard shortcuts in Community to FAQs or somewhere else easily searchable? I totally forgot how to do emojis and gifs...

Hi Mathijs, and welcome to Community! I'm trying to understand your question better. Are you trying to restrict the issue creation to certain projects based on the user? Or are you creating a new custom field (that is not related to the project)? Carolyn

Hi Christopher, Welcome to community! Can you ask your coworker to enter their my.atlassian.com account to check and see if the trial expired? They should be able to extend the trial for 30 days for cloud instances. Hope this helps, Carolyn

Do you have other requirements in your search for a plug-in? Maybe you can share why the Toolkit plugin didn't work for what you need? I don't know of any other to help you. Hopefully others can chime in if they have ideas for you.

Hi Paul, I just ran across something that is messed up because of this. I wonder if it is affecting your automation rule too. Can you check to see if it's just with the request participants that are portal-only (since those are the usernames that are affected by this change)? The blog post says it's a temporary change…

Hi again Donna, I just happened to see this add-on and wondered if it might work for you (I haven't personally tried it, nor am I in any way related to it): https://marketplace.atlassian.com/plugins/com.herzum.jira.plugin.approval.herzum-approval-plugin/server/overview Can those people that decline use the Comments to have…

That's wonderful news! Happy to help get a resolution to your issue :)

The status page is also a great way to check and see if there are problems on Atlassian's end. There is also a "Report a Problem" link. I've subscribed to updates (button on the upper right hand corner)- has saved me from panic more than once. https://status.atlassian.com/

I can't see anything obviously wrong from your screen and responses. I'm wondering about your Language Support, which is notifying you to update your translations (which could include English US or English UK for example?). Any chance that could be throwing your notifications off?

You are correct that the Service Desk projects have Customer Notifications in settings. The other Jira project types will have email notifications (but you will not see them the same way).

Ok- thanks for the screenshot. Customer notifications is per service desk project. Is the issue being created in the Service Desk "SSS" project?

Hi Adrian, and welcome to Community! Sounds like you're doing everything correct, however, it might help to see a screenshot of your new request created content screen (since the URL is specific to your instance). Also, did you change the email in each of the service desk projects? Carolyn