Tinker Fadoua - [Seibert US] Community Champion

@Lukas Jan Marek Sure not a problem give me like 30 to 35 min and let’s try my hangout fadoua.boualem@gmail.com

@منصة شليلة هل يمكننا مساعدتك؟ المرجو الا تشاركوا بإعلانات شخصية. لو كانت عندكم مشكلة مع Atlassian Tools نحن كلنا هنا للمساعدة شكراً

@Jasveen Singh Are you using in your instance Groovy scripts? Or do you have ScriptRunner installed? Did you check if everything is working fine with ScriptRunner if installed?

@jeremy.taylor Yep the JVM is set to the right number since you have 20 GB RAM Your Catalina is not showing any errors. Can you install JavaMelody? Remember you will have to do it after work hours as it needs a Jira restart. This is really an interesting issue. You can also open a support ticket with Atlassian, since they…

@jeremy.taylor Please check the link I sent you. There must be something over using the system resources. Can you please check Catalina log? Let's see what's in there. Best, Fadoua

@Jasveen Singh Is this test or Production environment? Did you do the DB upgrade and Application upgrade at the same time? Can you please check Catalina log file and share the errors you are seeing there after hiding any confidential information? Best, Fadoua

@Tracy B May be your user used at some point the email address you are trying to add to access Atlassian Website. Enter a different address that the user can provide you.Once it is saved try again the address you are getting an error with. I will suggest to try these steps in a Test environment first as I am not sure if…

@Matt Bagnara It will be hard for Atlassian Team to know your roadmap. Here is what I mean only your company can know their growth and based on that your Atlassian Admin needs to discuss with their Manager that a license number increase is needed. Sometimes checking if all licenses are being used helps, as you don't want…

Yep @Petr Vaníček there are lot of troubleshooting steps to find the reason behind Jira extreme slowness. @jeremy.taylor This is really an unusual behavior, find out what are those scripts for will be there first step. Let us know if you have any questions. I would love to help you. Also check this document out regarding…

My pleasure @jira_admin_cu keep us posted how it goes 🙂 If satisfied with the assistance I provided please accept my answer. Thank you!

GM @Lukas Jan Marek Are you a board admin? Being a Project Admin doesn't make you automatically a Board Admin. Who ever created the board need to add you to the board as an Admin Were you granted a license to use Jira Software? Well in this situation it is different. If they sent you an invite I will assume they granted…

@jeremy.taylor I understand for a big instance an indexing will take time, however not running for days 🤔. It will slow Jira as well. Are you running the background one? or the one that locks Jira? What are those scripts for? You will have to dig little bit inside your instance, remove any unneeded custom fields,…

@jeremy.taylor That is very odd!!! Actually indexing is one the features that has been improved in Jira 8.x.x What are you seeing on the logs? How big is your instance? How big is the Data folder? This is not a normal situation. Best, Fadoua

@Avinoam enjoyed the webinar today! I can not wait to have all of the new features available to test them. I really think the new confluence editor looks neat and easy to use. Best, Fadoua

@jira_admin_cu making sure you need to try it first in a Test instance

@jira_admin_cu Version 1.5.4 is not compatible to JIRA 8.5.0 JSU 2.17.0 is the version you will need to upgrade to in order to use the plugin with JIRA 8.5.0 If you have a test instance I will suggest you to download 2.17.0 file, then upload it manually to your jira instance, then we can go from there. Let me know your…

What JSU version do you have at the moment @jira_admin_cu ?

@jira_admin_cu First disable the add-on before your upgrade. Then send an email to the vendor requesting an update. I just upgraded a customer Jira instance JSU was compatible. I am looking at the marketplace, it is a compatible plugin:…

@Lukas Jan Marek Are you a board admin? Were you granted a license to use Jira Software? When was the last time you were able to perform the tasks above without issues? Best, Fadoua

Thank you for accepting my answer @Daniel Yaghil ! Glad to learn it is back to normal. Best, Fadoua

@Jesty Salvatierra Little more details may help us: * When was the last time your SSO was working? * What other applications are you using beside Jira? * Where do you see the error? If you can share a screenshot with the error after hiding any confidential information. Best, Fadoua

@Daniel Yaghil That is odd!!! They should load after few seconds. Please click here, then submit a support ticket. I am sure it must be a glitch. Best, Fadoua PS: it will be appreciated if you can share with us the issue behind your problem.

So very kind of you to take time to share with us the issue, thank you very much @Carrie Gardner ! Greatly appreciated! I had something similar with Dashboards for one of my users 3 IDs for one same user. Glad your issue was solved! Best, Fadoua

@Antônio Duarte it is called Atlassian Navigation Extension. My pleasure, anytime!

Bonjour @Sandrine Delaville Etant donne que c'est un plugin par le vendeur Xpand IT je vous conseillerai d'ouvrir un ticket avec le vendeur directement pour qu'il puisse vous assister avec votre requête. En cliquant ici vous serez transferée à leur page ou vous pouvez envoyer un ticket. Si jamais vous avez d'autres…

@Solomon Raja Since you are a cloud user please open a support ticket with Atlassian by clicking here. Best, Fadoua

@Vlad 7.13.0 -> 8.0.3 -> 8.5.0 (nothing special about 8.0.3 I just like to upgrade to X.0 version before going to upper ones. it was the latest in the X.0 versions stable without major issues)

I like the toolbar at the top that makes it consistent for Jira cloud or server . Usually I don't mind a change on the UI when it brings new features unavailable before. Having the toolbar on the side was a bit challenging to me sometimes especially I am a heavy Jira/Confluence server user. To save my sanity, I downloaded…

@Ravi_P Thanks for taking time to help! It was a silly reason. I added extra spaces on the file when I was adding the customizations related to cert path and ports. I was able to start Jira yesterday after fixing it and upgraded to 8.5.0 I agree with you Catalina helped me in finding the issue more than the…

Anyone faced this issue before?