Tinker Fadoua - [Seibert US] Community Champion

If it is a plugin it will be definitely a system-add on I am trying to figure out which one as some of them Atlassian is suggesting to not disable them.

Morning Kamil, Are you on Cloud or On-Prem?

When you click on "Learn more" what does it say? Also under issue types, it is giving a message that you have to take in consideration. Check the following for your project: * Workflow Scheme is you are using the default or customized one * Custom Fields are Fields Configuration Scheme * Also when you click on Configure…

Hi Vasilis, you forgot to attach the screenshot. Do you have a field configuration scheme for the project? may be you need to check that. Best

You will have to configure JIRA and Confluence by using OAuth (with impersonation), you will be able to link your KB to any JSD. https://confluence.atlassian.com/applinks/oauth-security-for-application-links-774045732.html

Just making sure because on my personal one (which is Cloud) I am not seeing anything. We are on Server version (7.3.0) at work. The view and options are the same than yours. It doesn't let me change anything on it even if I am the JIRA Admin. Let me tag one expert who may have a tip. @Nic Brough -Adaptavist- can you…

I see that you are a Cloud customer. Based on the following screenshot it is the only place I can see where you can make some customization (the one I circled in Red):

Where do you get this view Maria? Please send me the steps. I see you are trying it from the project view versus the change I sent you has to be done at the JIRA Administration Console. Do not try the change I sent you as that one applies to Dashboards.

Hi Maria You have to be a JIRA Admin in order to make the change Go to the Admin Console User Interface -> System Dashboard click on the arrow (I circled it on the screenshot) then select Edit. At the bottom increase the number.

Hi Don, You can have one instance depending who you want to give access to and work on the project together. it shouldn't be a problem. Best of luck!

Then your JIRA Admin should check the Project Permissions. He should SU as a regular user and check not as an Admin so that he can see what you are experiencing guys.

My apology Resolution Date can not be added to a screen, however it is a field available in the JQL query. I just tried it in my JSD project and gave me the right information.

Using 3.3.0

Under Global Permissions it is always recommended to use groups. Anyone is supported in JIRA however it is not the best option in this case. If you have a Dev environment try a group and see if it is working :) Best of luck!

It is better to use a group versus Anyone.

It is a system field. Go to your JSD project screen and then add Resolution Date once it is available on the screen you can add it to your query.

@Dev PoudelResolution Date is the one I was referring to. Not Resolution field.

Thinking about it may be you didn't add the resolution date field to your screen in the JSD project

Then please check your ServiceDesk settings, the JQL I sent you earlier is from a JSD Project.

Weird that resolution date is not working for you. It should be available in JIRA.

Morning Dev, project = "Customer Support" AND status = Done AND resolution = "Work Complete" and resolutiondate >= startOfMonth()

I apologize @Óscar Montero I didn't get your question. Can you please elaborate more? Before doing the import you had to check which plugins can be updated to the new JIRA version Add-ons -> Manage Add-ons ->JIRA Update Check (at the bottom of the page)

Hi Sergiy, Creating a new project with a custom workflow is definitely feasible. Not sure about the last part: are you looking to have your workflow create a board automatically? if your answer is yer, not sure that one is feasible. Best,

Hi Dev, My pleasure! Why don't you create your own filter see if it will give you more accurate info? Again I try solutions from my end before thinking that there is something wrong with the Gadget.

Hi Iris, I hope the following will help: https://confluence.atlassian.com/enterprise/disaster-recovery-guide-for-jira-692782022.html

Hi Oscar, I wish I had a better news for you but there are so many steps before importing your projects. Time consuming and need some patience. As you may know Atlassian Cloud versions are always ahead of Server versions. The following link describes it very well:…

@Dev PoudelAre you doing it for one project or several projects? I will suggest you here some triage before thinking it is a bug as filters can be tricky sometimes. Try a filter at a project level "Created Vs Resolved" see if it is giving you the right count. Also how do you know it is not giving you the right count?

Hi Andrew, Before you can get any help, can you please tell us where are the users accounts being created? AD? Crowd? LDAP? Best,

I will check the format if it is supported and then the size of the attachment

* Are you able to create the Support.Zip file? * If yes can you see that it has some info inside of it( File Size)? * Do you have the right permissions to move/open the file?