Tinker Fadoua - [Seibert US] Community Champion

Glad to hear that @EHQS! If satisfied with my assistance please don't forget to accept my answer.

@Leena Prismwhich plugin are you having this issue with?

Sorry just making sure as I want to avoid any misunderstanding. Once you do the import you should be able to see all your projects with the right issue types, screens, workflows, users, and attachments. Since you are Cloud users Atlassian will have to move the attachments for you.

Ok let me get this right are you talking about JIRA Cloud which is hosted by Atlassian? Or are you talking about Cloud like AWS?

Glad it is working for you @Vince Consoli! Enjoy JIRA :)

I think it is all in the Cloud from what the user explained on a previous post.

I am not sure I got your question, can you please elaborate?

Regarding Confluence I've never done it before, click here for an old post on how to do it. If you have any additional questions please do not hesitate.

@Chandrasekhar V Loh then you are combining instances which is different if I got it right. You will have to make sure that you have the same workflows, Custom Fields, Screens, ... in ELC otherwise when you do the import it will error on you. It is tedious but you don't have any other option.

Hi vince, Usually if you follow the steps exactly how they are given by Atlassian, you should be able to see the administrator username and password to log in to the instance. They provide it on the docs. If you can not see them let me know and I will check for you

Thank you so much you did more than what I asked for! You made my day!

@priyagandhiif you think my help was useful please accept the answer.

@EHQShow is it going with the upgrade?

@[deleted]if you think my help was useful please accept the answer.

Since this is Cloud version, only Atlassian Engineers can do it for you. I worked on Cloud long enough to know that except some tasks on the UI everything else is handled by Atlassian Team.

What do you see when you click on the ellipsis?Are you a cloud user? or server user?

@Tatum Bisleyall my experience has been with server instances. Try to increase the time out and see if it will help. I wish I had something to import from Wiki, I would have tried it on my Dev server with the plugin Hermance mentioned. If you run into an issue again then definitely try to open a ticket with the vendor as…

What about cloning the unfinished story so that you don't have to re-create the subtaks?

I know that Confluence requires more space, memory, JVM. Do you think increasing time out will help? I am not that advanced in Networks but i do know that sometimes some configuration needs to be changed until we achieve the results we are looking for. I am so sorry that it didn't go well, if a plugin can not do it there…

Please keep us posted on how it went.

Hi Dave, If I got your question right, by clicking on the arrows you should be able to move them up or down.

Hi Mortada, Can you please include some screenshots from your board configuration? Something has been configured the wrong way as you should be able to move a story with all its subtasks to the next sprint without problems.

Wishing you all the best @Tatum Bisley!

Thanks @Hermance NDounga!

Hi Tatum, I know what you are facing, I was in similar situation in the past, unfortunately the plugin they were referring to didn't work for me. Let me ask an Atlassian Engineer for help. Thank you for your patience!

I guess Atlassian will know better since it is on their network. Again thank you for sharing the knowledge today!

@Phil CrippsThank you so much for the update! Because of you I learned a new information that I could never thinkt about. Just to make sure that I got it right your JIRA and Confluence have different domains?

Glad you found the reason behind it. Again I really apologize for missing your question!!!!

@Clement OhI really apologize not sure how i missed your message. Because of Yves's message I received a notification today. Thanks @Yves Riel _Okapya_! Since you are a Cloud user, Atlassian keeps making changes to the App, I can definitely see the difference between some "old" versions and the new ones. If you still want…

Then who ever did the upgrade had to specify that path. I am not familiar with Windows as I work on Linux. However even on my Linux server I have to specify the path during an upgrade if I don't want to go with the default one provided by Atlassian. Did you do the upgrade yourself or someone else? I think you didn't…