Tinker Fadoua - [Seibert US] Community Champion

Do you recall any change made recently in Jira @EDV CIM ? You did mention that you didn't add an App but any other change that you may think it was minor that could have triggered this behaviour? Do you have a test instance with a recent data refresh from Production? Best, Fadoua

If you installed Tempo in January, then the problem with time tracking started around end of March my guessing is that Tempo is not the problem I am looking for what could be the problem. Best, Fadoua

Hi @Karsten Wiesner The advanced feature you are looking for can be done using an app. I am not advertising here for any company. However I remember using Agile Pocker App where Fibbonaci can be used to estimate Story Points. Please let me know your thoughts if you decide to give the plugin a try. Best, Fadoua

@EDV CIM What about the permissions on the project? IS time tracking available for a specific group? Admins only? any logged in user? Please check project permission. Best, Fadoua

@Marc Caldito let's go back in time then ☺️ When you say I downloaded it on my machine: * Is it a server or personal computer? * What version of Jira did you install? * What OS are you running? * The admin account with email address is one of the last steps once you configure the DB. * Are you using the embedded DB or…

@Jonalyn David Please contact your Confluence Admin because if you are a space admin, granted the permissions required you should be able to reorder the pages. Can you please send me a screenshot once you click on space settings? Best, Fadoua

@AP_T_MIS It seems that Windows is your operating system from your description. Well during the install you will be asked if you want to install Jira as a service. Did you check the list of all good practices to install Jira? What other errors are you seeing in Catalina.out? Do you have any anti-virus or security tool…

Just an FYI, if you were on version 7.x.x then yes you will need around 2 hops. From 7.x.x -> 8.0.0 -> 8.8.0 @Mark Gesite I am really glad to learn everything is working fine. Best, Fadoua

Is everything working fine now @Mark Gesite ?

@Debra Martin thanks for the like! 🤗

@Roger_Staerk * Did you check all the system requirements of the version you will be migrating to? * Did you run a plugin check and disabled any incompatible plugins? * Do you have enough space on the server? * what other errors are you seeing on the logs? Please let me know so that I can better assist you. Best, Fadoua

@Tammy Stoudenmire There used to be a plugin to handle this type of request, however not sure what happened it is no longer available. Please click here to read more about some options Atlassian is suggesting If you have any questions, please don't hesitate to ask. Best, Fadoua

@José Ignacio Durand for one of my previous customers SQL Server 2016 was working without issues. I hope this helps. If you have any other questions please let me know. Best, Fadoua

@Rohan Agrawal Yes Confluence does save your work every minute. If you are a space admin you will be able to find your page under: Space Settings -> Content Tools -> Orphaned Pages Please let me know how it goes. Best, Fadoua

@José Ignacio Durand I hope this answers your question, all supported platforms for Jira 8.7: https://confluence.atlassian.com/adminjiraserver087/supported-platforms-998871472.html Best Fadoua

Assuming that you configured properly the incoming/outgoing email, yes it should work? When you configured the email, did you run the test from inside your Jira? Best, Fadoua

@Mark Gesite Can you please share some additional information? * What DB are you using? What's the DB version? * Did you check the plugins compatibility first? * What OS? Windows or Linux? You should be able to go from 8.2.1 to 8.8.0. However we will need to check some requirements before the upgrade. Best, Fadoua

@Praveena how is it going with the install?

@Jonalyn David in this case you don't need to use "move" from the ellipsis menu. Go to Space Settings ->Content Tools -> Reorder pages Then move the pages anywhere you want. Please let me know how it goes. Best, Fadoua

Thank you @[deleted] for taking time to share with us this finding! Greatly appreciated! Best Fadoua

@Marc Caldito Are you trying to retrieve the local admin password? Best, Fadoua

Omg @Monique vdB I love it!

If satisfied with the assistance provided here, please don't forget to accept my answer @[deleted] . Thank you!

I promise to share it internally with Atlassian Engineers @[deleted] 

@Meredith Sykes Thanks for the screenshots and the detailed explanation! I see you tried already some troubleshooting steps. Since other users are able to add the screenshots to your comments, it is definitely an issue with your profile. However are you getting this same behaviour from other browsers? Please let me know.…

Good day @Jonalyn David * Do you have the required permissions in the target space? * Did you try it on a different browser? Are you getting the same behaviour? Any steps from your end will help us in the troubleshooting process. Best, Fadoua

I agree @Danny with you. It does say it was fixed in 8.1.0 however as you could see in the ticket that this issue was reported in version 8.0.0 It is obvious that the upgrade isn't a fix since we have a user who is seeing this behaviour in a higher version.

@[deleted] it does say on the ticket that this issue has been reported in version 8.0 that means it could apply to your version as well. There is no workaround at the moment. All you can do is watch the issue so that when there is an update you get notified. I did leave a comment:…

@[deleted] You did the right thing by ugrading to Postgresql 11. It is a supported platform for Jira 8.8 I promise you to look further into your overlapping board issue. Best, Fadoua 

@Danny Please don't apologize, I greatly appreciate your help! We are a team.