Tinker Fadoua - [Seibert US] Community Champion

@Kathleen O_Connor Did you ask the dashboard owner to add the user? Please let's try it. Best, Fadoua

@Hannah Sinemus No making a space your landing page is not the problem. Are you able to see the space settings on the left frame? if yes click on it and you will be able to see Sidebar Configuration. Please let me know how it goes. Best, Fadoua

@Kathleen O_Connor Can you please share the steps on how you granted this user permissions to a Dashboard that is not yours? If you provide the steps we may be able to find the issue. Best, Fadoua

Looking to dive into the challenging DevOps World! Let the fun begin.... ☺️

Morning @Mandia A stale PID file failed to clear and is preventing startup. It happens, it is a very common issue with TomCat. Explaining more is beyond my skills. May be a System Administrator can explain to you what happens exactly in TomCat. All the best, Fadoua

@atecresa there is a question where you either have to select ask the community or continue with this request, select continue with this request then try to answer the other questions. You will be able to open a support ticket with Atlassian Best, Fadoua

@Filip_Kupsa This is a very unusual behaviour in Confluence, let me dig little bit more in my instance to see what could be behind your problem. Best, Fadoua

@Archana Yadav Since you are a cloud user troubleshooting is very limited, please click here then submit a support ticket to Atlassian Best, Fadoua

@atecresa From the error it really says that you need to send the support zip file to Atlassian. Please click here then submit your ticket. Best, Fadoua

I am really glad you were able to find the issue @EDV CIM ! Which plugin was behind your miseries?

@Alyssa Hays What is your confluence user group? did you try to grant that specific group the required permissions to the space? Confluence is looking for confluence users group that grants everyone access to the application? What happened to Confluence Users group? Did you remove it?

@Alyssa Hays Yes you can change the landing page at the root of Confluence. By either creating a new space accessible to everyone and make it the landing page or select an existing space. The choice is yours. Click on the cog -> Configuration -> Further Configuration then click on the dropdown to select a space Let me know…

@EDV CIM did you check the board configuration to make sure that the Time Estimate is selected? Just to double check.

Thank you @Darline Auguste ! I will be sharing some others with different designs. I like to cook time by time. Honestly we all are learning some good habits. In some way thanks to Corona 🤭!

@Roger_Staerk the logs are not showing any errors. Really weird!!!

Can you do a backup/restore from Production?

Fadoua.boualem@gmail.com

Copy/paste the file that's the only way to do it :)

I am assuming this is a test server. Can we redo everything from scratch? There is a log under <install-Directory>/log/catalina.out I want you to check the errors there. Please let me know or if you can share a copy from the log after hiding any confidential information. Best, Fadoua

Thanks @Mandy Ross for sharing your other skills beside being an Atlassian Team Pro! Enjoy your Jam when you make it. Please share some pictures.

Thanks @Stephanie Grice for "stoping by" to share your new skill! Please don't forget to share some pictures once you have some veggies. I really would love to see them!

I will definitely suggest you to install the required Java version before you upgrade Confluence. I had that issue recently while working on a customer server. The very first step was to take care of Java otherwise Confluence won't work. Also make sure to set the path to the Java directory in setenv.bat file. Have a great…

Thank you for sharing how you are taking advantage of this time at home @Community Manager ! Thank you for grading my work! 😇

If you can install the same version than Production on a test serve @EDV CIM , it is always helpful.

@Roger_Staerk going back to your Java Question: * You can only run Confluence with AdoptOpenJDK or Oracle JRE/JDK. * Some Oracle Java versions have bugs that impact Confluence. You can't run Confluence on Java 1.8.0_25 and 1.8.0_31 (see JDK-8059299) or Java 1.8.0_45 (see JDK-8068400). * Some AdoptOpenJDK versions have bugs…

@Marc Caldito Unfortunately if you were using Mac OS you could have installed it using Docker. It won't work on your PC. I think Cloud version is a good choice. When you sayclouud do you mean Atlassian Cloud ? or Cloud Services? Best, Fadoua

@Roger_Staerk You are a DataCenter(DC) user. How many nodes do you have? Please confirm as upgrading DC is little bit different than server. Best, Fadoua

One last question @Meredith Sykes is this happening with a Next-Gen Project? Or Classic Project? or both? Best, Fadoua

@EDV CIM it is a bummer because that would have helped to run some testing to make sure what's the problem behind your issue before you can try the fix in Production. All the best, Fadoua

@EDV CIM Do you have a test instance? is it always very helpful to run some troubleshooting in a test instance. You can mimic your production instance so that we can run the tests anytime. Please let me know how it goes when you try any suggested steps. Best, Fadoua