Tinker Fadoua - [Seibert US] Community Champion

@Mehmet A _Bloompeak_ sometimes users think of AWS as Cloud. Yes I do agree if he is Atlassian Cloud he will need to open a support ticket. Best, Fadoua

@Jean Mignault What error do you see on the log? Atlassian-jira.log Let's start there. Try to focus on Errors while checking the logs Best, Fadoua

@John Funk I totally agree, however they have some useful scripts in their library. Also I learned that Groovy is not 100% used in ScriptRunner 🤔, not sure what scripting language we should learn All the best, Fadoua

Hi @Frank Pasquarello Here is my suggestion, it is recommended to upgrade Jira as version 7.1.6 is no longer supported. If you ever need Atlassian Support they won't assist you with an old version, please take a look at the following page:…

Check Adaptavist Website while I promise to look for the one you need (I am not good myself at scripting): https://scriptrunner.adaptavist.com/latest/jira/recipes/workflow/postfunctions/auto-close-all-subtasks.html

With scripting a lot can be achieved, Automation is great plugin but have some limitations @John Funk 

@satish venkata Adaptavist ScriptRunner 

@hanna.podoliak You will need a plugin in order to be able to add some automation. Not advertising for any Marketplace Vendor but since you are a cloud user ScriptRunner is your first option. Best, Fadoua

@satish venkata I am afraid to say that you will need a plugin in order to achieve what you are looking for. Jira out of the box doesn't offer this post-function. Best, Fadoua

@Frank Pasquarello Let's start with this document then let me know if you have any questions: https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html Best, Fadoua

May be @Mandy Ross will have a suggestion to help. I was told during webinar after I insisted that i can get access 1 week access to Atlassian Instance to give it a try. let’s see what Mandy thinks @Greg Bailey Best Fadoua

@Greg Bailey it is not an add-on. Jira Align is web base application i hope this answers your question I did attend recently an Atlassian Webinar about Jira Align it is worth the try. I like it better than portfolio Best Fadoua

Hi @nikitha_koshy Was this always an issue? or did it just happen? What version of Jira Server are you on? Best, Fadoua

@Daniel Eads any updates on this one?

@Radosveta Delcheva The screenshots are missing. Best, Fadoua

@nikitha_koshy It is the right behaviour when you use the advanced JQL the Basic hyperlink becomes greyed out. It is no longer possible to click on it. I hope I answered your question. Best, Fadoua

My pleasure anytime!

@jimba_maha the best person to assist you with your question will be @Bridget 

@ad79 Please take a look at my screenshots: Once you click on backlog, you next screen right click on one of the issues: As you can see the menu has the option you are looking for. Let me know if you have any other questions. Best, Fadoua

@ad79 Go to Backlog on the left frame of Jira Screen, click on it. Once it opens, right click on the issue you want to move back to the backlog and then select from the options. You should be able to move the issues back to the backlog. You also should be able to create additional sprints. If you can hide any confidential…

Glad to learn it is working!

@David_Skinner * When was the last time you used Jira and it was working properly? Any changes made in between? * Are you still having this issue? * Is your instance hosted on Atlassian Cloud or AWS? Best, Fadoua

@Keea Raymond If you are the Confluence System Admin, please take a look at the logs to see what error is being thrown that could be behind this misbehaviour. Please share the errors here by copying/pasting after hiding any confidential information. Best, Fadoua

@Dinesh I am going to look for any information that can be useful, however from my experience: * Create a Jira xml backup * Create a db dump * Backup home and install directories * Make sure to create an excel sheet with all plugins name/version/license from Jira * Install Jira (same version than the one you have in…

@Fabio Abdin Did you check the logs to see the errors behind the plugin disappearing after each installation? The logs will be the best place to start from. Please look for the error lines and share with us after hiding any confidential information. Best, Fadoua

@Ramesh Vadlamani Can you please attach a screenshot? Is there an "install" button where it says that "Jira Software is licensed but not currently installed."? Click install. Let me know how it goes Best, Fadoua

Hi @Fabio Abdin Is your Jira instance hosted in Atlassian Cloud? or AWS/Azure? Based on your answer we will know which way to go. Best, Fadoua

Not sure why I get excited like a kid when I get more badges ☺️

@Hannah Sinemus I am seeing the top navigation bar (which I really like). It looks like once you make a space the site landing page you lose the side bar. If you think about it, it won't look good having a homepage with the option of editing the space settings. You can customize your page by adding links to it or using…

@Kathleen O_Connor I will need you to try 2 things: * Have the user try it on different browsers. Also ask user to clear their history/cookies. * Have your jira system admin log in with the user's credentials from his/her computer. To see if he/she will get the same behaviour than the user. I want to make sure that it is…