Viswanathan Ramachandran Community Champion

Congrats everyone on the work. New look and feel, new changes are always exciting. Well done everyone.

Hi Hugo, This is a fantastic breakdown. It is easily one of the most common points of friction for admins, especially those managing the transition from the old view to the new issue view. In short.. Screens say whether, Layouts say where. The cost is the Troubleshooting. Admins now have to check five different layers…

Hi, where are you creating from? Can you give more details?

Hi @Priscilla Hancock Welcome to the community ! Since you are using a company-managed project, the best way to handle this without creating a new board or project is to use Issue Security Schemes. This allows you to control visibility at the individual ticket level. The Setup: * Create an Issue Security Scheme: Go to Jira…

See also https://community.atlassian.com/forums/Jira-questions/Clone-EPIC-amp-Stories-to-New-Epic-and-link-New-Stories-via/qaq-p/2257134

Hi @Swathi Rao It is likely because Atlassian has been finalising the migration from the old Epic Link field to the new unified Parent field. This explains both issues you're seeing: Now, Epics are treated as Parents. Currently, the native Jira Clone operation does not always carry over this new Parent relationship by…

Hi @Jack Bebbington The reason you're seeing nothing in your admin panel is likely because your domain hasn't been verified yet. To fix this: * Verify your domain: Go to admin.atlassian.com > Directory > Domains and follow the steps to verify ownership. * Claim accounts: Once verified, claim the users. They will then show…

Can you add the JSM Virtual Agent to a specific page for one-time/anonymous users? Yes. By using the JSM Chat Widget, you can embed the agent on any page of your application. By enabling Login-free portal access in your JSM settings, those hundreds of one-time users can interact with the agent without ever needing a Jira…

Hi @Dr Valeri Colon _Connect Centric_ Hope you have voted for this https://jira.atlassian.com/browse/ROVO-45 and the supporting https://jira.atlassian.com/browse/ROVO-163 In my opinion, I believe the Teamwork Graph is the Key. As Atlassian is moving toward a Liquid Workspace, the goal is for Rovo to act as a Unified…

The yellow warning banner regarding payment details is a issue likely due to following reasons: * Billing System Migration: Atlassian has been moving customers to a new, unified billing experience. This transition sometimes triggers a requirement to refresh or re-enter payment information to ensure compatibility with the…

Hi @Ait Benhida Fatimaezzahra Running a controlled pilot is a best practice for rolling out AI integrations. You can indeed restrict the GitHub Copilot for Jira integration via the GitHub for Atlassian app and Jira Coding Agent across all three levels you mentioned. 1. Restricting the Integration Scope * Repository…

Hi, if you have raised, that is cool. You will get response for sure. If you need quick response or attention, do you see the escalate option on your ticket?

Excellent breakdown, Sofia! The shift from static spreadsheets to a Live System Registry in Confluence is exactly what engineering teams need to move AI governance from a compliance hurdle to a continuous business process. I particularly liked the emphasis on the Audit & Review Center. In my experience, the biggest…

Hi @Andreas Kemper Under Billing, check if everything is up-to-date. To get better support raise a support ticket with Billing, Payments https://www.atlassian.com/company/contact/purchasing-licensing?

Hi @Anne Saunders This is a fantastic addition. That Standard Tier wrinkle is the missing piece of the puzzle. If you are below Premium, you don't have the IP Firewall door at all. In that architecture, the Permissions tab stops being a secondary control and becomes your Primary Perimeter. Takeaway for Standard Orgs: * The…

No, Atlassian Rovo cannot be used by unauthenticated or anonymous users even if you’re on the Premium plan. Alternative, try Jira Service Management (JSM) with JSM Virtual Agent. As long as IT routes portal users through your Identity Provider, they count as authenticated Customers. They won't need full Jira licenses, but…

Hi @Sami Shaik Thank you for the refinements. Spot on regarding Browser Flow Control vs. Firewall, that distinction is the key to the whole model. While I don't currently administer a live production instance, its my personal interests to offer a reference view on how these switches should be anchored. In Summary, * API…

Glad it helped. Thank you for sharing. 

Hi @Sami Shaik Your analysis is highly accurate and highlights a critical distinction in Rovo's security architecture: the difference between interactive (OAuth) and non-interactive (API Token) authentication. You have correctly identified that the Domains tab is not a universal firewall for MCP. Instead, it is a specific…

Hi @KiranKesarkar Setting up an interactive and enforceable Pull Request (PR) review checklist in Bitbucket Cloud is best achieved using native Tasks and Automation, rather than Markdown checkboxes in a PR template. 1. Use Native Bitbucket Tasks for Interactivity They.. * Are interactive (can be ticked/unticked and…

It is definitely a tough when organisational policies restrict bot accounts, as Atlassian's user-delegated OAuth model for GitHub Copilot inherently struggles with unattended background transitions. If you ever decide to try a pure GitHub-centric approach in the future, you can bypass Jira's background triggers entirely by…

https://support.atlassian.com/security-and-access-policies/docs/understand-external-user-security/ In short Guest: Guests are typically limited to a single specific space (like one Confluence space or one Jira space) and are managed under specific guest-access policies. External User: An external user might be a full…

hi @Martin HADOBAS The issue boils down to two distinct problems: * OAuth token handling on background transitions, and * Default agent behaviour in Jira Automation. Because the native Copilot app uses user-delegated OAuth 2.0 (no PAT option), background transitions fail without an active user session. * Log into Jira as…

Hi @Martin HADOBAS TL;DR: The authentication error happens because Jira status transitions run as background system tasks, which cannot invoke interactive personal OAuth sessions. To get this working * Switch from User OAuth to Service Credentials: Configure a Fine-grained Personal Access Token (PAT) with the right access.…

Hi @Akankshya_M _Amoeboids_ With my experience in Data Centre, the most persistent manual headache was handling cross-application users, permissions, and group syncs across isolated spaces and projects. Unlike Cloud, where Atlassian Guard handle much of the cross-product identity automation out of the box, DC environments…

Hi @Ananya Gupta This is a fantastic question. To give you the direct technical answer first: The Atlassian Data Lake is designed primarily as a read-only analytics. How to bridge this gap today Rather than using the Data Lake as an intermediary write pipeline, here is how you can try: * Jira Service Management +…

Hi @AnToine van Maarle Git LFS storage is tracked separately from standard repository storage. You cannot manually trigger remote Garbage Collection for Git or LFS. To answer your questions 1. Does LFS count toward the 1 GB workspace limit? No. Standard repository storage and Git LFS have completely separate 1 GB quotas on…

Hi @Kriti There is no official bypass to bypass or shorten the mandatory 24hour wait period for resetting legacy Bitbucket Two-Step Verification. This 24hour delay is an security measure to prevent unauthorised takeovers. Atlassian Support and workspace admins cannot override this timer manually. Your only alternative…

Hi, Do yo see any errors? Are you on a free plan and you're trying to upgrade to standard or premium plan? The best way to get support is contact Atlassian supoort under Billing,payments. https://www.atlassian.com/company/contact/purchasing-licensing?#/

try clearing the browser cache, cookies and restarting. Try incognito or different browser. You have also have a support chat pop-up on the page where you can chat with live agents. They will raise support ticket for you.