Jason U Rising Star

Hi Alagu, You can achieve this easily using Jira Automation 👇 Steps: * Go to your project → Project settings → Automation * Create a new rule:* Trigger: Issue commented * Condition (optional): Issue type = Task * Branch rule / related issues: Select “Stories (or tasks) → Epic (parent)” — or use “Linked issues” if your…

Hi Zoe, At the moment, Rovo agents usage tracking is quite limited — the “1 user” indicator you see in Rovo Studio simply means one workspace or entity has interacted with the agent, but it doesn’t reflect full activity metrics yet. Currently, you can check usage in a few indirect ways: * Rovo Studio → Agent Activity* This…

Hi Navira, Great question — this new Global Preview Panel feature has been gradually rolling out across Jira and Confluence Cloud, so it can be a bit confusing at first. Here’s how it works 👇 * There’s no manual switch or setting to enable the global preview panel. * It appears automatically whenever you click a supported…

Hi Christy, This kind of “ghost transition” usually happens when there’s an indirect automation or Bitbucket smart commit still connected behind the scenes — even if it doesn’t show up in your Automation audit log or workflow triggers. Here are a few things you can check: * 🧩 Smart Commit / Dev Panel links* Go to the issue…

Hi Wyman, It sounds like your account has site admin permissions, but not necessarily the right project permissions. In Jira Cloud, being a site admin doesn’t automatically grant you project-level access. Here’s what you can check: * Go to the affected project → Project settings → People* Make sure your user is listed…

Nice. Your welcome. Let us know if you handle this problem with that app :)

This usually happens because the AQL reference doesn’t match exactly or because multiple reference values in the CSV aren’t supported during import. Try testing with a single reference value (no “||”), and confirm the attribute mapping uses AQL match. If the single-value import works, you’ll need to add the multiple…

Hi Yufan, This can happen when a repository creation request fails partway through a cloud service outage — the name gets registered in the backend, but the repository object isn’t fully created or visible in the UI. Here’s what you can try: * Wait a short period (30–60 min) – Atlassian’s cleanup jobs sometimes release…

You’re absolutely right. The whole reason I wrote this post was to hear experiences like yours from different domains. I work in an R&D team where we build projects that combine software, hardware, and mechanics. We can’t apply Scrum across every team, but we try to find intersections between different models and build our…

That’s a really good point — I also believe Agile doesn’t fit everywhere. But there’s nothing stopping us from taking the most useful parts of it and creating our own hybrid model. For example, in my current organization, I plan like Waterfall but execute like Agile — and it works surprisingly well.

Did you tried ''https://yourdomain.atlassian.net/jira/settings/projects/trash'' url or whoever you guys for sure that person have admin permissions (Atleast Product Admin)?

@Tess Doris Did you try this?

Hi Tim, You’re not wrong — that option used to be right there! 😅 Atlassian recently moved and redesigned how the JSM Help Center and Portal customization settings are managed. Here’s where you can find it now 👇 ✅ For the global Help Center (affects all portals): * Go to Jira settings → Products → Jira Service Management →…

Hi Ashok, That’s a great integration use case — you can definitely connect BMC Helix → Jira Service Management (JSM) + Opsgenie using REST APIs or webhooks. Since JSM (with Opsgenie On-call) already manages incident notifications, the key step is to trigger JSM or Opsgenie events directly from BMC Helix when an incident is…

Hi Ashok, That’s a great integration use case — you can definitely connect BMC Helix → Jira Service Management (JSM) + Opsgenie using REST APIs or webhooks. Since JSM (with Opsgenie On-call) already manages incident notifications, the key step is to trigger JSM or Opsgenie events directly from BMC Helix when an incident is…

Hi Alan, You can absolutely filter by date in ConfiForms, but it requires referencing the date field properly inside your Form Filter Control configuration. If the “Field to filter” dropdown doesn’t show your date field, it usually means the field isn’t indexed or isn’t marked as a searchable field in your form definition.…

Hi Jason, That’s a really good question — and you’re right, the old Confluence Questions RSS endpoints (like questions.action?filter=recent&type=rss&os_authType=basic ) no longer work in Confluence Cloud. The reason is that Questions for Confluence was originally built for Server/Data Center, and that app hasn’t been…

Hi Doods, That’s a great question — unfortunately, Confluence Cloud doesn’t natively support converting PDF attachments directly into editable page content. However, there are a few reliable approaches depending on what you need 👇 ✅ Option 1 – Use a Marketplace App (recommended) You can use apps that extract or import PDF…

Hi Joshua, Great questions — these are very common challenges when managing user audits in Jira Cloud. Let’s break it down 👇 ✅ 1. Reporting on users per project There’s no built-in report that lists all users per project directly, but you can: * Go to Jira Settings → Projects → People to view members for each project. * Or…

Awesomee, Thank you!

Thanks for the webinar!! That was very impressive!

Rich Filters and Plans for sure!

I might have made Hasbro rich 😅 Most of my action figures were either bought from them or gifted to me from there. Looking back, I’ve lost quite a few over time, but the ones I kept are still around. Maybe they’ll even become something I can pass down to my kid one day, right? 🙂🙂

Hi Berit, That’s actually a known behavior in Atlassian Compass filters (and sometimes in advanced metrics expressions). When you apply or edit a filter using date-based conditions — for example: (created >= -52w AND created <= -8w) Compass sometimes automatically appends 0d (meaning “0 days”) to normalize the date format…

Oh nice, much more collection pieces on my badges!!

Hi Jasmin, That sounds like a great use case — Trello can definitely handle automated workflows with multiple triggers and integrations. While there isn’t a phone-based support team that helps build custom workflows directly, you can absolutely set it up with Trello Automation (Butler) and available integrations. Here’s…

Hi Karie, Totally understand how frustrating that can be — Trello always adds new checklists at the bottom of a card by default, and there isn’t currently a built-in way to make them appear at the top automatically. However, here are a few workarounds you can try 👇 ✅ 1. Copy an existing checklist “template” at the top If…

Hi Paul, Unfortunately, the native “Export to Word” feature in Confluence Cloud does not preserve image captions — captions are treated as styled text below the image (not bound metadata), and Word exports them as plain paragraphs without a direct link to the image itself. That’s why after export, captions appear either as…

Hi Mercy, That “upstream connect error / protocol error” message usually means there’s a temporary connection issue between your browser and Atlassian Cloud’s edge network — often caused by local network settings, browser extensions, or regional filters. Here’s how you can get past it: ✅ 1. Try using a private/incognito…

Hi John, If your site admin has left the company, you can absolutely update or replace them — it just depends on what level of admin access your remaining users have. Here’s how you can proceed 👇 Option 1 – You still have access to Organization or Site Admin settings If anyone in your company still has Organization Admin…