Jean Horn Rising Star

Hi @Niranjani ! You're spot on in your analysis: standard field validators on transitions check if the field itself has content on the issue, so once a comment exists from a previous step, the rule passes automatically! The comment from @Geert __ 2improveIT is on the right track, and using a transition screen is indeed the…

Hi @Miyuki Tsuchihara ! Jira のワークフローでポストファンクション（Post Functions）の表示・設定を行うには、最低限 Jira 管理者（Jira Administrator） の権限が必要です。 権限の概要は以下の通りです： * プロジェクト管理者: ❌ グローバルワークフローやポストファンクションの編集はできません。 * Jira 管理者: ✅ Jira 設定（⚙️）> 課題 > ワークフロー から編集が可能です。 * システム管理者: ✅ 最高権限（フルアクセス）。 (※ Jira Cloud の場合、 Atlassian Administration…

Hi @Schütz_ Annika ! Sorry to hear you're running into that issue! A "Hash/Trace" error like this usually points to a temporary backend snippet failure or a browser/session cache conflict. Since trace errors are internal system exceptions logged on Atlassian's end, sharing that specific Hash (WZFWRR) and Trace ID with…

Hi @Jayabharathi Peraiyan ! Could you clarify if the form you're referring to is the built-in Jira Forms builder? If you meant the native Jira Forms feature, here are a few things to check: * Make sure you have the Administer Projects permission for this specific project. * Try opening the form builder in an…

Hi @Brita Moorus ! Couldn't agree more! Regular "workflow health checks" are so critical, it’s crazy how quickly those "just one quick condition" additions turn into an unmanageable web over time. 😄 Asking if a status represents a real handoff is such a great practical test to trim the fluff and keep things lean. Thanks…

Hi @Mia Tamm _Simpleasyty_ ! Spot on! The two-minute rule is such a great benchmark, if a new team member needs an entire manual just to move a ticket, things have definitely spiraled out of control! 😄 It really comes down to finding that balance between necessary process and keeping things intuitive. Keeping workflows…

Hi @Thorsten Letschert _Decadis AG_ ! Thank you so much for bringing this up! You nailed it! The "Haunted Resolution Field" is definitely one of the trickiest parts to manage. Highlighting transition properties like jira.field.resolution.include and jira.field.resolution.exclude is super important. A lot of Jira admins…

Hi @Anne Saunders ! So true! I've seen so many Jira workflows that look like an absolute web of tangled transitions. Once you strip away the unnecessary clutter and simplify everything to be as clean and straightforward as possible, the team's productivity and daily work momentum skyrocket! lol Simplicity really is key.…

Hi @sbardarov ! Thanks for sharing your thoughts on this. You make a great point regarding UI accessibility and visual boundaries. Just a quick heads-up: this section of the community is mostly geared toward technical Q&A and troubleshooting specific issues. Since your post is focused on design feedback and UI suggestions,…

Bonjour @Blondeau Alice , Merci pour ces précisions ! Avant tout, je vous conseille vivement de retirer ou de ne pas partager d'informations personnelles (comme votre adresse e-mail) dans vos messages sur la communauté, car ce forum est public et accessible à tous. Pour votre problème de synchronisation, la meilleure chose…

Hi @joao zampa ! That's a fantastic idea! 💡 Bringing Atlassian Rovo to the Community to help read, summarize, and navigate the growing number of posts and articles would definitely save everyone a lot of time. 🚀 Since this section is geared towards specific Q&A, you might get a lot more traction, engagement, and visibility…

Hi @Anna Kochura ! You're very welcome! I'm glad to hear that the recommendation was helpful for you. If you run into any other questions or need further guidance down the road, feel free to reach out to the community anytime. Best regards,

Hi @Nikolas 190 ! Since your email address contains personal information, it's best not to share it here on the public community forum where anyone can see it. Instead, you'll want to raise a ticket directly with Atlassian Support so they can safely check why that specific address is being flagged. Before doing that, a…

Hi @Pierre Ibrahim ! Since your Forge app is purely declarative and only defines attributes in the manifest.yml for Jira JQL indexing, your monthly Forge cost will be $0. Because the app doesn't execute any backend functions or use Forge Storage (Key-Value), it consumes no billable Forge resources. The entity properties…

Thanks for getting back to me!

Hi @Ata Oğuz ! Thanks for sharing! That’s a really interesting approach to bridging the gap for non-JSM agents without blowing up licensing costs. Quick question regarding the L2/L3 collaboration piece: does Proxy Agent also support internal comments/communication specifically between the L3 technical teams and L2 support,…

Hi @Sonal Nagpal Grazitti ! Thanks a lot for sharing these insights! You nailed the core challenge—it’s definitely less about the technical automation itself and more about managing the boundaries of internal discussions versus customer communication. Regarding the L3 and L2 collaboration piece, I completely agree. As I…

Hi there! Thanks a lot for sharing your setup! It’s always great to see how other teams handle the escalation flow between JSM and Jira Software without blowing through license budgets. We faced the exact same challenge on our side, and we also rely on automation rules to clone tickets and keep status synchronization…

Thanks for dropping your perspective here!

Hi there! Thanks a lot for sharing your workflow! That is a super solid approach for keeping internal technical discussions separate from external stakeholders. In our case, we ran into a bit of a bottleneck when L2 escalated tickets to L3. Whenever L3 needed to ask the customer a clarifying question, having L3 ask L2, who…

Hi @Steve Brecheisen ! I completely feel your pain, this is definitely one of those daily annoyances that can throw off your entire workflow when you're in the middle of debugging. This is actually a known issue that Atlassian is currently tracking across a few open bug tickets, but unfortunately, there isn't a permanent…

Hi @usama ! Great initiative! When reviewing a media website's UX, I usually prioritize visual hierarchy and content discovery first. On media platforms, users need quick access to information, so intuitive navigation and clear scannability make a massive difference. 💡 Quick tip Since your post is aimed at open feedback…

Hi @이승준 ! I completely understand how frustrating this can be when you just want to delete your account! The most common reason account deletion gets blocked is having active subscriptions tied to it (and yes, free plans count as active subscriptions too). To resolve this quickly: * Go to Admin > Billing…

Thank you so much!

Hello, I understand your frustration with not receiving the email, which is preventing you from accessing your account. Looking into similar issues, your email address may have been suppressed by Atlassian's email service due to a sending policy. In these cases, reaching out directly to the Atlassian team is the best way…

I’ve recently joined the community and have been attending a few virtual ACE events. I’m really grateful for these free opportunities to learn and exchange knowledge with everyone! Although I haven't had the chance to attend an in-person event yet, I’m definitely looking forward to joining one in the future.

Thank you for the contribution. 😉

@Lukasz Modzelewski Thank you so much for the shoutout! 🎉 It's a pleasure to contribute and help out in this amazing community. Looking forward to sharing and learning even more with everyone! 🚀

Hi @Maximiliano Javier Julio ! Thanks for sharing such a detailed pre-activation breakdown for Jira Service Management (JSM) Workforce Management (WFM)! You’ve nailed the exact operational risks that teams face when turning this on in a mature JSM environment. Here are a few quick takeaways and practical steps based on…

Hi @Madhankumar Kalviselvam! This issue is typically caused by macOS security restrictions (TCC – Transparency, Consent, and Control) blocking the terminal from resolving system file paths via pathlib, rather than a bug in your code or CLI setup. Here are the step-by-step troubleshooting options, starting with the most…