Jean Horn Rising Star

Hello there! Welcome to the Atlassian Community! I completely understand your frustration. Getting stuck on a support portal form when you just need to get help for your site is really stressful, especially when you're trying to resolve an urgent issue. Let’s get this sorted out together! Yes, it is possible to bypass the…

Hallo Alexandra, willkommen in der Atlassian Community! 👋 Ich kann absolut nachvollziehen, wie ärgerlich es ist, wenn eine Automatisierungsregel im Jira Service Management, die bisher einwandfrei funktioniert hat, plötzlich nicht mehr wie erwartet zwischen den Kommentararten unterscheidet. Schnellübersicht Der…

Hi Jan, welcome to the Atlassian Community! 👋 It is completely understandable to have security concerns when connecting third-party integrations with your company's communication tools, especially when dealing with sensitive data like meeting transcripts. Quick Answer No, your entire company's Teams transcripts will not be…

Hello Anna, and welcome to the Atlassian Community! 👋 First of all, congratulations on taking the leap into Jira Service Management Assets. It is an incredibly powerful tool, and you are asking the absolute most important question right now. Getting the architecture right from day one will save your team a lot of headaches…

Hi there! 👋 Welcome to the Atlassian Community! Setting up the official Atlassian Rovo MCP Server with AI developer tools like Claude Code is an awesome step forward, but encountering the standard OAuth 2.1 authorization error during initial setup can certainly be a roadblock! You are spot on with your assumption. The…

Hi there! 👋 Welcome to the Atlassian Community! I completely understand how stressful and frustrating it can be to get locked out of your site and account, especially when you need to recover existing work and setting up a new account with the same details isn't working. Since the Atlassian Community is a public forum made…

Hi there! Welcome to the Atlassian Community! 👋 I completely understand where you're coming from. Having visibility over critical fields like Urgency and Due Date is essential for development teams to properly prioritize incoming work, so it makes total sense why the static layout of this view feels limiting. You're not…

Hello there! 👋 Welcome to the Atlassian Community! Dealing with too many automatic link previews cluttering up your active Slack channels can definitely be a bit distracting. I completely understand why you'd want to streamline that view! Yes, it is possible! You can manage or disable Jira link previews (unfurls) directly…

👋 Hello! Here are my answers. * I would really like to, but I can't travel to the event. * About Rovo, agents, and the customer experience using AI.

This way, you can create something similar to this visualization.

Hi there! Welcome to the Atlassian Community! 👋 You are spot on! The field type that closest matches the formatting capabilities of the Description field is indeed Paragraph (supports rich text). Here is a quick breakdown of how this field works along with its storage limits: 1. Which Field to Use To get a rich text…

Hi there! Welcome to the Atlassian Community! 👋 I totally understand how frustrating it can be when the timeline view isn't showing the exact information you need—switching between sprints and dates can definitely be a bit confusing at first, but don't worry! It's super easy to adjust. Yes, you can absolutely change the…

👋 Hello Syed, welcome to the community! Since you are experiencing issues with your account, I recommend opening a support ticket with the Atlassian team via this link: https://support.atlassian.com/contact#/ Where it asks "What can we help you with?", you should select "Account login and email issues". This way, you will…

👋 Hello Michelle! Currently, there is no standard alternative for displaying the email address stored as an attribute of the employee object. However, it is possible to replicate this using a global automation; here is an example I created to test this scenario. With this automation, when the email information on the…

Great observation! 💡

👋 Hi VijayG! I completely understand how frustrating permission issues can be, especially when you are listed as the space owner. Let’s break down your questions to help you get this sorted out: 1. Can having two workspaces/sites under the same account cause this permission issue? A: When you have more than one site or…

👋 Hi Paola, The reason the "update" block with the "add" verb didn't work in your case is that the Jira API and Jira Automation don't always handle the update operation syntax well for all custom field types via the visual interface. Often, it ignores the instruction or attempts to overwrite the field using the standard…

Hi Chris, how are you? Unfortunately, I haven't found a specific solution for your case here. Since you have the Premium plan, you have access to priority technical support. I recommend opening a ticket directly with the specialized team via this link. Please keep us updated once you hear back from them!

I'm glad you managed to adjust it, thanks for sharing this solution!

Hello Chris, I ran a test on my instance, and the button is still appearing normally. Could you check if you have the following permissions in the space where you are testing: * Browse project * View aggregated data Best regards,

Hello Michal, Does this error only occur in the Kanban board view? Could you please perform the following checks: 1. Clear your browser cache (Ctrl+Shift+R). 2. Try accessing it via an incognito window. Best regards,

Hello, Susanne! On Premium and Standard plans, multi-board guests are charged at the same rate as a regular member. The cost of adding a person to an active subscription is prorated based on the time remaining until the next renewal. You can find more details in this support article regarding this matter. Bests,

Hello Syed! Could you provide some more information? 1. Do you have a verified domain? 2. Do you use account provisioning? In your organization, when trying to access Administration > Directory > Users, does it still show this employee's user account? Best regards,

😀 Hello, Wyman! After reading your message, it seems there might be two different issues: one related to your account permissions and another to your project permissions. Could you please let me know if you created the organization yourself, or if you’re an admin of an existing one? Best regards,

Thanks for the webinar ~ 😁 I really like mission control functionality, very useful!

👋 Hi everyone! I know I'm late (hehe) I'd like to share that becoming a Jira admin can be the gateway to professional growth and a great opportunity to boost team productivity with workflows and automations.

If your project is company-managed, use the Epic Link field and include the epic name. If it is team-managed, use the Parent field and include the epic key.

Did you first create the epic, and then import the issues? Or are you importing everything together?

Hi, @Natalie Blenker In your import file, you must associate using the issue ID. This way Jira will interpret it better to make the link. Best regards, Jean Horn

👋 Hello, I don't quite understand what you need. ~ 🤔 Would you like to get the issues linked to the parent issue, which is calling the automation? Thank you.