Comments
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@Tomislav Tobijas Thanks for responding !
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For Me, the biggest impact came from one small change simplifying required fields during ticket creation. Earlier, we had too many fields and people were just filling random values to move ahead. Once we reduced it to only what actually matters, the quality of data improved and things started moving faster. We also added a…
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Thanks @Dr Valeri Colon _Connect Centric_
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I have already contacted the support team, and they advised me to reapply using new credentials. However, I have a concern will applying with a new email ID affect or reduce my chances of selection? The reason I ask is that my current email ID is where I actively contribute on the Atlassian Community Forum, and I have…
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That’s correct for direct support access. For Free plans, the Community forum is the primary escalation channel for such issues, and Atlassian moderators may step in if needed.
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https://support.atlassian.com/contact
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Hey @GuoShilei Welcome to the Atlassian Community. This looks like a backend issue while creating your Jira Cloud site. Since you’ve already tried all basic steps, it’s not from your side. Share the error ID with Atlassian support so they can check logs and fix it. Atlassian Support If this helps you, do accept and vote…
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@Chris Picard Welcome to the Atlassian Community. If your repo in Bitbucket is stuck and keeps spinning, there’s unfortunately nothing you can fix from your side. These cases usually need backend intervention. If you have admin access, try deleting it from repository settings once more, otherwise you’ll need to raise a…
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Hello @Rajiv Mallikarjun Welcome to the Atlassian Community. Are you able to log in as a site or billing admin for that instance? Do you remember if the site was cancelled manually or expired due to inactivity? Try logging into https://admin.atlassian.com and check under your sites or billing section to see if the instance…
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@Raham Abbasi looks like you’re logged into a different account than the one you used earlier. In Jira, your work doesn’t disappear, it’s always tied to the specific account and site you were using. Try signing out and logging back in with the exact email you used before (also check if you had used Google login vs normal…
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@Fabio Gianni Murtas that sounds really frustrating, but don’t worry this kind of situation can happen with Jira when multiple accounts get mixed up. From what you’re describing, it seems like the Jira site wasn’t fully deleted but rather deactivated or left in an incomplete state, which is why you’re seeing that…
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@Luca Cazzetta this usually happens when Google login creates a separate account even with the same email. Your repos are likely still in the original email/password account, so try logging in that way or resetting the password. If that doesn’t work, Atlassian support can help you recover access.
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@Marc -Devoteam- That’s a really good way to look at it, honestly. I like the “5-second rule” idea it makes you rethink how users actually interact with the portal in Jira Service Management. I’ve also noticed when forms get too detailed, users just avoid the portal and go straight to Slack or direct messages, which…
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Hey @Peter Bamsey hope you're doing well Yeah, this can happen sometimes. I’ve seen cases where Bitbucket emails just don’t come through, especially if the email somehow got suppressed earlier. Ask them to resend the invite once, and also check spam/junk just in case. You can try adding atlassian.com to safe senders too.…
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Thanks for sharing your experience @Arkadiusz Wroblewski
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Thanks for sharing @Sirine _ Atlassway Company
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Awesome @Tomislav Tobijas
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Hey @M Chandra Shekar, really relatable points, I’ve faced similar things in Jira as well. Your automation approach makes sense, but I’ve noticed better results when controlling things at the creation level itself. For reports, using Rovo with filters definitely saves a lot of manual effort. Duplicate tickets are always…