Germán Morales Community Champion

Hi @Shawn Marshall, welcome to the Community. The good news first: Planner does sync both ways with Outlook (that support landed in late 2025), so nothing here is a missing feature, it's a connection that's drifted, and both of your symptoms point the same way. The items jumping to odd slots is almost always a timezone…

Hi @Hamza Marar, short version: Atlassian doesn't have anything that mirrors the ServiceChannel model, where a client adds you into a shared network and dispatches work orders to you through it. Jira Service Management is built for one organisation to receive and manage requests from its own customers, not as a directory…

Hi @Curtis Furniture, the button you're picturing actually exists natively, no Power-Up needed. The trick is that the items have to live in a checklist on the card, one per line, rather than only in the description. Then a card button can run "for each checklist item, convert it to a linked card in list X". One press turns…

Hi @Anna Cichocka-Radwan, I'm afraid @Liam Do - DevSamurai is right that the card itself is gone. A deleted Trello card is removed permanently, so there's nothing left in the system for Trello support, or anyone here, to pull back, even half an hour later. The information on it may still be recoverable though. The same…

Hi @Debankur Das, it's a managed account, so your org admin can clear this faster than Atlassian. Two asks for them: * Resend it from Atlassian Administration, Directory, Managed accounts, your user, Resend a verification email. * Check the site's email logs at yoursite.atlassian.net/jira/settings/system/notification-logs…

Hi @Joselyn Martinez, the login code comes from an Atlassian sender (noreply...@am.atlassian.com), so the first thing to rule out is their spam folder and any filtering on their side. If they're on a company domain this is very often the mail gateway quietly dropping it, so their IT would need to allow am.atlassian.com and…

Hi @Esther Wat, that message is pointing straight at the cause: this isn't a Confluence problem, it's the billing state of your site blocking any new product from being added. It normally means an overdue or failed payment, an expired card, or a subscription that recently lapsed or was downgraded. Whoever manages billing…

Hi @siddhesh B Lad, you've checked almost everything; the part that usually hides this is the screen scheme itself. It doesn't hold one screen, it holds three, one each for Create, Edit and View. Whatever screen you verified the fields on is almost certainly the Edit or View one, and Create is pointing somewhere else. Open…

Hi @Esther Wat Could you please provide a little more context? 

Hi @Suraj, the structure is right and it will close subtasks. Two things decide whether it closes all of them or quietly misses some: * Switch the condition from "status does not equal Done" to status category. As written it only skips subtasks literally named "Done", so any already finished in Resolved, Closed, Cancelled…

Hi @Macors Romain, Cyrille is right, and your screenshot confirms it: you're on Data Center, where the Excerpt macro has no name field. On Data Center a page can hold only one usable excerpt, so if you put two Excerpt macros on the same page, Excerpt Include always pulls the first one and ignores the rest. The naming step…

Hi @ibtissem cherni, too_many_connections_reached isn't a publicly documented field, so I can't give you its official definition; only Atlassian can confirm what it means against your trace. But the name, plus your Bruno test where a few rapid calls succeed and then one fails, points at Atlassian's concurrency limiting…

Hi @Macors Romain, this is normal. The Insert Excerpt macro only displays an excerpt that already exists somewhere else, it doesn't create one. As long as no excerpt has been defined on the source page, there's nothing to list, which is why your dialog only shows the "Page contenant l'extrait" field and not the "Nom de…

Hi @Sonal_Kumbhare, welcome to the community. The key thing is that in the current Zephyr (Essentials is the new name for what used to be Zephyr Squad / Zephyr for Jira), a test case is its own Zephyr object, not a Jira issue. That's almost certainly why they don't show up when you add tests to a cycle: the "Add test…

Hi @Ecaterina Dvornic, bulk editing in databases works on cells within a single column, not on whole rows, so selecting rows and clicking Edit value drops the selection instead of opening a dialog. Shift+click the cells you want in that one column, right click, and choose Bulk edit, then enter the value once and it applies…

Hello @Maria Mas These are real, and most of them trace back to databases still being a separate content type from pages, so the page based Jira integration doesn't treat them the same way. On point 2, the database's Jira work item field is built to pull Jira data into Confluence for display; it doesn't register as a page…

Hi @o_skirnevskyi An Atlassian email can only belong to one account at a time, and during the 14 day grace period the deleted account still owns alex@someaccount.com. That's why your primary account is stuck on "pending verification": the address isn't actually free yet, so the change can't complete, and the grace period…

Hi @Gor Greyan The backlog only counts issues that match the board's filter and sit in that sprint. Your search query has no project = REL clause, so it's pulling sprint 444 issues that the REL backlog deliberately leaves out. Those 10 aren't missing, they just fall outside the board filter. Put the board filter and the…

@Suraj, the branch approach already posted is right. Two details decide whether it closes every subtask or just some: * Inside the branch, only check status, not the parent's conditions. Use "status category is not Done". The age and empty-team checks describe the parent; subtasks don't carry the team field, so re-applying…

Hi @Pierre Ibrahim That -1 trick is doing one very specific job in your rule: it forces the branch to land on a single issue that lives inside the client project, and that is the only reason your property action ends up scoped to the client space instead of the repository one. So the real fragility isn't JQL, it's that…

Hi @samrat, there are two separate things bundled into your question, and splitting them apart makes the answer a lot clearer. On the broad point: no, Atlassian is not retiring the v2 (or v3) Jira platform REST API as a version. Both remain supported, and v3 is the ADF-aware counterpart of v2 rather than a replacement that…

Hi @Anjali Bisht 👋 This kind of font glitch in automation notifications is almost always down to how the message body is put together in the rule, which is good news, because it means you can fix it on your side without waiting on anyone. The usual culprit is smart values. If your body pulls in fields like…

Hi @Alison, welcome to the community! 👋 What you're running into isn't really a sync glitch. You now have two separate Trello accounts, one tied to each email address. Trello only keeps boards in sync across devices within a single account, so while your MacBook and iPad are signed in to different emails, each device shows…

Hi @AI SRG, welcome to the community! 👋 You're not missing any button in your account. Trello Enterprise isn't a self-serve plan, so it works differently from the Standard and Premium tiers. Those two can be upgraded directly with a credit card from your Workspace billing settings, but Enterprise is set up directly with…

Hi @Alex Varghese, welcome to the community! 👋 Short answer: yes, Rovo can help, but the right tool depends on where your past templates live, and it's worth setting expectations on "highly accurate" up front. If your templates are in a Git repo (Bitbucket Cloud or GitHub Cloud) → use Rovo Dev in Jira. This is the…

Hi @ranjitha, welcome to the community! 👋 Are you trying to connect the Claude AI assistant to Jira, or was "claude" a typo for "Cloud"? Depending on what you're trying to do, here is what is likely happening: * If you meant the Claude AI: Since jdac.unilogcorp.com is a private corporate server, Claude's web servers won't…

Hi! Since your Initiatives already exist in Jira, linking the new Epics via CSV is super easy using the unified Parent field. Here is the quick way to do it: * Prepare the CSV: Add a Parent column to your Epic CSV file. For each Epic row, simply enter the existing Initiative Key (e.g., INIT-123) of its parent. * Run the…

@Arkadiusz Wroblewski has the gist of it. The permission you actually need is Delete issues on the project where those test cases live, and only a project admin (or your site admin) can grant it. Quick way to find them without asking around: open any of those test cases, click the project name in the breadcrumb, go to…

Hi @Iris Andersen, the symptom you describe (80% of the panel blank, working scrollbar inside the 20% strip, the notification bell hidden behind the overlay, persisting in both Edge and Chrome, and the overlay scaling with browser zoom) usually points to the Zephyr iframe rendering but failing to fetch the execution…

Hi @Vadym Chu, your intuition is on track. A validation message rendering as the raw i18n key (fields.validation.date.form...) almost always means a localization bundle that is failing to resolve, and Jira core would not surface a key like that to the UI for a standard date field. Combined with the project name "HRM (HR…