Germán Morales Community Champion

Hi @Andy Tran , welcome to the Community. The error "Missing parameter(s) for operator *: 4 *" is telling you the second number is empty: when the Impact dropdown is blank, Impact.get returns nothing, so the expression becomes "4 *" with no second operand and the Edit step fails. The score never updates because the action…

Hi @Vanessa Fearon , for the build itself, @VENKATESWARLU KURUVA answer already covers it well: Jira Service Management with a customer portal, progress tracking from that portal, and a review or approval status before "Done." I'd follow that one. On your call question: the Community here is asynchronous, so there are no…

Hi @HEMANT SAINI , the lever that moves triage time is running a Rovo agent from automation rather than querying it ad hoc. Trigger an agent on Work item created and have it do the reading you do by hand now: surface likely duplicates and related issues, infer component, team and priority from the description, and drop a…

Then the gap is on the Xray side, not Jira's. Having Test Execution in the project's issue type scheme isn't enough: Xray keeps its own Issue Type Mapping that tells it which Jira types count as Test, Test Plan, Test Execution and so on, per project. If SAPTR isn't covered there with Test Execution mapped, the import…

Hi @Santhosh Polu , look closely at the keys in your payload: "SAPTR " has a trailing space, and "SAPTR -837" and "SAPTR -377" have a space before the dash. Xray can't match "SAPTR " to your real project, so it falls back to reporting the Test Execution type as not configured even when it is. Send them without spaces, so…

Hi @jordan_dearaujo , nothing is broken and no setting is permanently wrong: the board has a filter switched on, so a newly created card that doesn't match it drops out of view the moment it's saved. That's the whole effect you're seeing, and it fits the card carrying a member's name, since the active filter is almost…

Hi @Anne_Harkin , id.atlassian.com is a genuine Atlassian sender, it's their account and identity system, and the +728f8a8 is just a routing tag on the same address, so an "action required" notice from it is normally a real account or security message. That said, a From line can be faked, so don't take the email's word for…

Hi @Italo Romani de Oliveira , this is the known Confluence Cloud behaviour where the editor rescales table columns, and it's almost always tied to the page being set to full width: the editor canvas is narrower than the full-width published view, so on Edit the columns collapse to fit and your sizing is lost. The simplest…

Hi @Pavol Gocal , there's no Cloud equivalent of testExecutionTests; the DC-parity functions are still beta and PASS isn't a native Jira field, so do it through Xray's GraphQL API from your ScriptRunner code: * Query the execution with getTestExecution, or getTestExecutions(jql: ...) for several at once. * Read each test…

Hi @MANG , you're not imagining it, plenty of people hit this after the change. The old issue navigator was replaced by the new issue search, and with it the per-issue Back and the left/right arrows went away; clicking a result now opens it in that right-hand panel, and there's no setting to put the old arrows back. The…

Hi @Petr Fučík , having run this comparison, it tends to come down to a few decisive differences rather than a long feature list. JPD wins on the discovery side: native prioritization through a matrix view and custom scoring formulas, several switchable views over the same ideas (list, board, matrix, timeline), insights to…

Computer, not the app. The iOS app has no bug-submission form, so you file it from the web: on Trello's support page, click Contact Support and complete the bug form there. While you're at it, check the Trello public issue tracker linked on that same page in case this one is already logged, so you can watch it or add your…

Hi @Ania Kaczorowska , your own tests settle it: it works on desktop and in iPhone Safari and fails only in the native app, so this is an iOS app bug, not your setup, and nothing on your end will fix it. Two moves: * Now: create from template in iPhone Safari or on desktop, both unaffected. * Fix: report it through…

On the workflow side, a validator won't get you there: a JSM approval step is driven purely by who sits in the approver field, so there is no transition you can hang a per-approver rule on. The real lever is controlling what is allowed to land in that field. The snag with your multi-user picker is that Jira's user…

Hi @tamara_vircikova , the block is email delivery, so fix that first. The code is sent from do-not-reply@trello.com and noreply@id.atlassian.com, so add both to your contacts, and if this is a company or custom domain, ask whoever runs your mail to allowlist Atlassian and Trello senders, since a gateway quietly dropping…

Hi @Ayca Weber , two routes, and start with the easy one. Every Trello invoice and receipt is also emailed to whoever was set as the billing contact, so search that mailbox for messages from Atlassian or Trello billing; the last receipt is likely sitting there as a PDF even though the account itself is gone. Normally you…

Ah, that part is on me. Atlassian's public tracker deliberately leaves Confluence Cloud out of the project picker when you hit Create, so you genuinely can't open a new CONFCLOUD issue there. It's a known limitation, confirmed by Atlassian, not something you're doing wrong. That project is still useful for searching,…

The reason that widget won't do anything is that it only lives in the page editor. Resizing inside the Whiteboard app changes the board, not the embed, so nothing moves on the page. Open the Confluence page in Edit mode, click the embedded whiteboard once to select it, and the floating toolbar that appears is the sizing…

Hi @Jeffrey Bistrong , correct, there is no biweekly option. The Cloud scheduler only offers weekly days or day-of-month, no cron, so a true 14-day cadence can't be set in the dialog. You add it in the script instead: * Leave the schedule as it is, every Wednesday. * At the top of the Code to Run, work out the current week…

Bonjour @Cédric Pitman , cette erreur vient de l'add-on Trello pour Gmail lui-même. Il s'appuie sur une partie de l'infrastructure des modules complémentaires de Google qui tombe en panne pour une partie des utilisateurs depuis quelque temps, donc le problème est côté plateforme et non dans votre configuration; le…

Hi @Arno Wolthers , that's a fair UX gap. The preview you're describing is the Children Display macro with Include excerpts, and you're right that it shows the top of the child page with no truncation marker, so a first line that ends in a full stop can read as the whole thing. The catch is that the Community Q&A isn't…

Hi @Imen EL FERJANI , it isn't a hidden Jira transaction limit, so Gemini pointed you slightly off. What you're hitting is a cap in the Jira Cloud for Sheets add-on itself: by default it imports only 1000 rows, which is why the sheet comes up short while the raw JSON export, which isn't bound by that add-on, returns the…

Hi @Anna Laptyuhova , short answer: no. Subtask original estimates don't roll up to the parent in team-managed projects, and your configuration isn't the problem. That aggregate, the Σ that adds subtasks onto the parent, exists only in company-managed projects, and even there it is just a display in the time-tracking…

Perfect, that settles it. With both as standard single-choice selects on the Create screen, UI modifications handles the whole thing, and the method that makes it click is setOptionsVisibility. In your State field's onChange you call City.setOptionsVisibility to show only the cities that belong to the chosen state, so…

Hi @Paidipati_ Lokesh , reach for UI modifications here. You point a jira:uiModifications module at the Issue view, and in its onInit and onChange handlers you read the Status field and flip Pincode with setReadOnly(true) when it equals In-Progress and setReadOnly(false) for To-Do or Closed. That is the whole behaviour you…

Hi @c_lee good news first: your tickets aren't gone. What changed is that this help center, staublicorporate.atlassian.net, switched its sign-in to require an Atlassian account. Your earlier requests were raised under your portal-only customer account, and now you log in with an Atlassian account on the same email. Those…

Hi @Paidipati_ Lokesh , the two-way part is what makes this tricky, so the right approach depends on whether State and City have to be two separate Jira fields or can be one. Both have a clean Forge path. * Two separate fields with live reactivity on the create and edit screens: use Forge UI modifications, the…

I tested this in a separate instance and checked Atlassian's announcements, so here is the confirmed picture. The Back link and the up and down previous/next arrows belonged to the old issue navigator, which Atlassian has retired: the toggle to switch back was removed in September 2025 and the old search was fully replaced…

Hi @AutomationUIUser , one caveat on sourcing first: Atlassian's 3LO docs walk through the authorization code flow but don't publish an exact lifetime or a single-use guarantee for the authorization code itself. The only expiry they document is on the access token, via expires_in. So the code's behaviour follows the OAuth…

Hi @Benjamin Zhou , what you're hitting is the side panel. From a filter, clicking an epic now opens it in the right-hand "Jira work item" pane, and the Back button and the previous/next arrows only live in the full-page view, so from the pane they look gone. Open the epic, then use the open in full screen icon at the…