Germán Morales Community Champion

Hi @Ella Luebbe welcome to the Atlassian Community! The signup message suggests that your new Google address is being treated as a separate Atlassian account. Do not complete that signup, because your existing Trello access is still associated with the account under the old address. * If the old account is a managed…

Hi @Koni Paul , welcome to the Atlassian Community! Since the emergency recovery key is no longer accepted, you need to use Atlassian’s account recovery flow. Recovery keys can only be used once, and nobody in the Community can use an old key to verify your identity. Please do not post the key or any other account details…

Hi @Laïd , On a Free Workspace, every Workspace member is also a Workspace admin. Open the board’s Share menu: anyone identified as a Workspace member should be able to manage the Workspace members and invitations. The limit of 10 applies to the entire Workspace, not only to this board. Members, guests on any Workspace…

Hi @Blijke Schipper , It can fall back to asynchronous support, but it does not remain an open human chat like WhatsApp. Jira Service Management Live Chat is designed for real-time conversations. If no agent responds in time, Jira still creates a work item containing the context from the student’s conversation with Rovo.…

Hi @Terry Dance , There is currently no supported API or bulk operation for creating or updating the Jira user properties edited through User Management. Atlassian documents that bulk-adding those properties is not possible. The similarly named /rest/api/3/user/properties endpoints use a separate property store intended…

Bonjour @2M , bienvenue dans la communauté Atlassian ! Le message indique probablement que l’abonnement Jira Service Management de votre site a été désactivé. Sur le plan Free, Atlassian peut désactiver les applications Jira après une période d’inactivité. Comme l’activité documentée consiste à se connecter et à afficher…

Olá @Raphael Serrano , bem-vindo à Atlassian Community! Os 6 membros do quadro não determinam quantas vagas ainda existem. No Trello Free, o limite de 10 colaboradores vale para todo o Espaço de Trabalho e inclui membros, convidados e convites pendentes de todos os quadros. Uma solicitação de ingresso ainda não aprovada…

You're right, @Arkadiusz Wroblewski . I saw the Request assistance option on my screen and incorrectly assumed it was available to everyone. I overlooked that it is only shown to certain accounts. I've updated the answer to use Atlassian's general account-support route instead. Thanks for pointing that out.

Hi @Fitzgerald_ Jeffrey The variable name is not the problem. The flow fails before the prompt reaches the agent because Automation is trying to resolve {{content.url}}. That is a Confluence page or blog smart value, and it does not appear in the prompt you posted. For this use case, replace Use Rovo agent with the Use…

Hi @Steeve P_ , The numeric value #11111 is not a Zendesk email-threading reference. Putting it in the subject or body does not identify the ticket. Zendesk normally uses In-Reply-To/References headers or its encoded ticket token. First, reply from JETI's Emails tab using Reply or Reply all on the actual Zendesk message…

Hi @Sam Hartley , welcome to the Atlassian Community! The six-digit email is Atlassian's identity verification message. Select Didn't get the code? Resend it and look for an email with the subject Verify your identity. Add noreply@id.atlassian.com and do-not-reply@trello.com to your contacts or allow list. For a company or…

Hi @Cheryl Kerr , welcome to the Atlassian Community! This is separate from your monthly Free-plan quota. Trello limits each automation run to 20 actions or operations, and some actions can consume more than one operation. Count the items in the nine checklists that were copied. Atlassian confirmed a similar case where…

Hi @Lena Wong , none of those three things is a permissions or UI problem, it's architectural: a Test Run is not a Jira issue, Xray treats it as a virtual entity that only Xray's own API knows about, so Jira Automation, which only listens to issue events, has nothing to hook into there. That's true in the classic interface…

Hola @piter77 , esa guía sí cubre los planes gratuitos; el nivel gratuito sigue contando como una suscripción, solo que es de $0. Ve a admin.atlassian.com/billing , Suscripciones, pestaña Inactivas: si aparece pira.atlassian.net, la opción Reactivar está disponible incluso sin haber pagado nunca nada. Si esa página no…

Hi @SS , taking your two points in order. * On whether deletion leaves a trace: Atlassian's own documentation doesn't confirm one way or the other whether the underlying form record is fully purged from the database or retained in some form. For something this compliance sensitive, that's worth getting in writing from…

Hi @MariellaPaulino , Trello has no built-in feature that reads plain text in a card title and turns it into a due date, that idea is still an open feature request and hasn't shipped. * Check the board menu, Automation, Rules, for something shaped like "when a card name is added containing a date, set the due date". That's…

Hi @Sylvie , welcome to the Community. You don't need a QR code or a working authenticator app for this, that part only matters once you're back in and re-enrolling a device. * Go to the login screen and sign in with Account 2's own email and password. * When it asks for the code, choose Can't use your phone, then on the…

Hi @Santiago Sanz , deleting a Workspace doesn't wipe the boards inside it, it only closes them, so your data is very likely still there. * Go to trello.com/my/boards and check the closed boards list for it. * You can only reopen it yourself if you were an admin of that specific board, not just the workspace. * The Request…

Hi @Taylor Douthitt , that's the macro's own cache. Confluence Data Center holds Jira Issue List results for 5 minutes by default before it checks the source again, so a comment from 5 minutes ago can easily still be showing the stale version. * Use the Refresh button inside the macro itself, not the browser's refresh, it…

Hi @Jordi Hortal i Reballí , incognito is still the same browser engine, so it doesn't count as the fix Trello documents for a Power-Up that won't authorize: try it from a genuinely different browser, Firefox or Edge instead of another Chrome window, since once it authorizes there it works everywhere while you're logged…

This is unfortunately an account level bug that board settings can't touch, so Support is the only path here. Since your May ticket already has the full history, keep replying on that same one instead of opening new ones, two open tickets on the same account tend to compete with each other and slow things down rather than…

Hi @Maciej Wilamowski everything vanishing at once from List, Board and Backlog while Reports and the direct link stay correct, and then healing itself for a couple of days before relapsing, doesn't fit a board misconfiguration. A bad filter, unmapped statuses or a quick filter produce a stable, permanent gap, not one that…

Short answer, not natively. Hi @Pauline , Trello's own Google Calendar integration only goes one direction, Trello card due dates flow out to Google Calendar through a shared iCal link, nothing flows back in as cards. To pull events the other way you'd need a third party Power-Up built for that, Placker, Unito and Planyway…

Hi @roxare , the General Inquiries form is the one to use here, it isn't gated behind a paid plan the way the regular support ticket portal is. * You're right that a free account can't open a ticket through the standard support portal, that part isn't a misunderstanding on your side. * Legacy two-factor with lost codes has…

Hi @Gordon James , removing Confluence didn't delete it outright, it deactivated the subscription. That's why you can't just add it fresh, Atlassian still has it parked as inactive with the data attached. * Go to admin.atlassian.com/billing, open Subscriptions, and check the Inactive tab. If Confluence is listed there,…

Hi @hoshikawa_daisuke , this is a solid, detailed write-up, but the Q&A forum isn't where product suggestions get tracked or built, it's better placed on Atlassian's public issue tracker so it can actually be voted on and picked up by the product team. * The core ask, extending ADF with a tableAlignment property and an…

You're on the right screen, it just takes one more click than it looks. Select "Go to billing, payments, and pricing", on the next screen pick Trello as the product, then pick Payment and credit card issues as the topic, that's the actual form where you describe the charge and attach your card statement. "Account Login and…

Hi @Pierre Ibrahim , to add to zoltanersek's answer: you're not misunderstanding OAuth 2.0 3LO, you're right that it's for calls made after the app exists, and it doesn't even apply here. The API token the getting started tutorial points to is only for "forge login", authenticating the CLI to your own Atlassian account…

Hi @Lisa Clough , this is doable in a couple of clicks, no hours of manual downloading needed, but do it before your work email disappears next week. * While your work login still works, go to the board membership transfer tool and add your personal account as a member on all 3 boards. Leave the "remove account" option…

Hi @Aisha M , the syntax you copied is correct. The catch is that group.add(accountId) returns a boolean instead of throwing on failure, so a call that doesn't work fails completely silently unless you capture that return value. * Assign the result of group.add(accountId) to a variable and log it. If it comes back false,…