Vitalii Rybka Specialist

Hi @Matt Deimler, I understand the security concern, but as @Marc -Devoteam- mentioned, this would be quite unusual from an access control perspective. Here's why this restriction isn't typically possible: Technical Reality: * MCP server access is tied to API permissions, which admins inherently need for their role *…

Hi @Matt Allen, This sounds like a browser caching issue with the new UI. Try these quick fixes: * Hard refresh the page (Ctrl+F5 or Cmd+Shift+R) * Clear browser cache for your Jira instance specifically * Try incognito/private browsing to see if it works there * Disable browser extensions temporarily to rule out conflicts…

Hi @Vitheya Monikha, great question, ran into something similar recently. Unfortunately, as of now, Forge doesn’t directly expose permissions to associate issue types with projects dynamically during runtime (especially during project creation) this is typically managed via issue type schemes, which must be configured at…

Thanks, @Utkarsh Agarwal very clear explanation! Just to add: we ran into a similar case trying to attribute actions to different team members for audit purposes, but unfortunately there's no way around the API user being shown as the actor in the UI. Even though historyMetadata.actor can be passed, it’s only useful for…

Thanks, @Walter Buggenhout that’s exactly what I ran into! Switching from team-managed to company-managed solved the issue. Might be helpful if Atlassian added a small notice or warning when creating a team-managed project that field configurations (and other schemes) aren’t supported could save a lot of confusion for new…

Hi @Sivaraju,Vijay, You're right to expect some clarity here — the distinction between "Roadmaps" and "Plans" in Jira Cloud can be confusing, especially with different project types and permission setups. Here’s a quick overview: 1. "Roadmaps" in the sidebar usually refers to the basic roadmap feature available in…

Hi @Tchewebe Hoola, Here's a simple step-by-step guide for your users: For the invited user: * Check email - Look for invitation email from Atlassian (check spam folder too) * Click "Accept invitation" button in the email * Create account - If new to Atlassian, they'll set up username/password * Verify email - Complete any…

Hi @Indrasenareddy k, Adding to Philipp's excellent advice, here are some quick performance checks you can do: Immediate troubleshooting: * Clear browser cache and try incognito mode * Check if the slowness affects all users or just specific ones * Test during off-peak hours to see if it's load-related Project-specific…

Hi @Marius Skoglund, The issue is likely with how you're checking the permission types. Here's what to look for: For ScriptRunner approach: * type: "user" with parameter: null (for "Any logged-in user") * type: "group" with parameter: "jira-users" * Also check type: "applicationRole" with parameter: "jira-users"…

Hi @Ana Rodrigues, This is likely caused by an Excel add-in or embedded connection that's not immediately visible. Here are some solutions to try: Check Excel Add-ins: * Go to File > Options > Add-ins * Look at both "COM Add-ins" and "Excel Add-ins" sections * Check for any Atlassian/Jira related entries and disable them…

Hi @James Gaiser, After generating a new API key in Statuspage, you need to update it in the systems/integrations that use it. Here's the process: Steps to activate your new API key: * Update your integrations:* Any monitoring tools (Datadog, New Relic, etc.) * Custom scripts or applications calling the API * Third-party…

Hi @Jonah Johnson, Unfortunately, Atlassian typically doesn't provide rollback options for UI updates once they're fully deployed. The new navigation is part of their broader platform modernization effort. For the sidebar text issue: * Try clearing your browser cache and cookies * Check if zooming in/out helps with the…

Hi @Joel Vodila, Great question about AI security documentation! For enterprise security assessments like HECVAT and AI-specific terms: For HECVAT and security documentation: * Contact your Atlassian account manager or customer success team directly * They can provide the most current security questionnaires and compliance…

Hi @Jcapella, Unfortunately, Jira doesn't support importing automations from CSV. You'll need to create them manually through the UI. Alternative approaches: * Import CSV as issues first - then use field values to trigger different automation rules * Use REST API - convert your CSV logic into API calls (requires technical…

Hi @Guido Moraes, This is a common issue with Jira Cloud downgrading. Here are a few things to try: Quick fixes: * Wait 24-48 hours - billing changes sometimes need time to process * Clear browser cache and try again * Try from an incognito/private browsing window * Have a different admin user attempt the downgrade Check…

Hi @Mary Irion, Yes, Atlas (Projects and Goals) is completely free! Here's how to enable it: * Go to your Atlassian site admin * Navigate to "Products" * Look for "Atlas" and enable it * Access via the app switcher (9-dot menu) in your Atlassian products Once enabled, you can create projects, set goals, and connect them to…

Hi @Eddie Hobart, Unfortunately, JQL doesn't natively support nested queries or transitive relationships, so you can't directly query "issues linked to stories that belong to epic X" in a single JQL statement without additional apps. Here are your options: Option 1: Manual JQL approach * First, get all stories in your…

Hi @Kent Chiu, Unfortunately, Jira Cloud automation doesn't have a dedicated "Comment edited" trigger. The available comment-related triggers are: * Issue commented * Comment created * Comment updated (but this is inconsistent and not reliable) Workaround options: Option 1: Single rule with smart values Instead of separate…

Hi @Robert Kornel, To automatically set child issue due dates based on Epic due dates, you'll need a rule that triggers when Epic due dates change or when issues are linked to Epics. Here's a basic approach: Trigger: Issue updated (when due date changes on Epic) OR Issue linked (when child added to Epic) Condition: Issue…

Hi Kevin! The issue is likely with the field name format and .diff() method syntax. Try these solutions: 1. Field name format: Custom fields with spaces need quotes or underscores: <span>{{issue."Target Start".diff(now)}}</span> or <span>{{issue.customfield_XXXXX.diff(now)}}</span> 2. Check the diff() method: The .diff()…

Hi Munir! This sounds like a sync issue between Jira and BigPicture. Here are a few things to check: First, verify field mapping: * Go to BigPicture Settings > Field Mapping * Ensure "Original Estimate" and "Remaining Estimate" are properly mapped * Check if these fields are set to "Auto-sync" or manual sync Common…

Hi Valerie! Unfortunately, you can't manually reorder individual starred plans within the Advanced Roadmaps group - they're automatically sorted alphabetically by default. Current limitations: * No drag/drop for individual plans * No way to limit the group to 3-4 items with scrollbar * Same applies to starred Projects…

Hi Lara! Yes, you can filter issues with development activity using these JQL approaches: For issues with commits: <span>development[commits].all > 0</span> For issues with pull requests: <span>development[pullrequests].all > 0</span> For any development activity: <span>development[commits].all > 0 OR…

Hi Tracy! You're right - parent only shows direct children. For all hierarchical tasks under an initiative, try: <span>"Epic Link" in (EPIC-123, EPIC-124, EPIC-125)</span> Or combine both levels: <span>parent = INIT-123 OR "Epic Link" in (EPIC-123, EPIC-124, EPIC-125)</span> JQL doesn't have native multi-level hierarchy…

Hey Stephane, That's a URL formatting issue - you've got an extra colon in there that's confusing git about the port number. The problem: Your URL has bitbucket.org:HearstNP which git is interpreting as trying to use "HearstNP" as a port number. Fix: Remove the colon before your workspace name: git clone…

Hey Jiragodarigunta, That's a frustrating situation inline images getting lost during bulk edits is unfortunately pretty common. The issue is that when you copy/paste from history, you're only getting the text references to the images, not the actual image attachments. What's happening: Jira stores inline images as…

Hi Numan Great job on performing the local cleanup — sounds like you've followed all the right steps with BFG and aggressive GC. However, in Bitbucket Cloud, server-side garbage collection is not triggered automatically after a force push, and unfortunately, users can’t manually trigger it either. Here's what you can do:…

Hey Grzegorz, This is a pretty common issue the iPad app often lags behind the web version when it comes to newer features like additional view types. Quick checks: * Update the app Make sure you're running the latest version from the App Store * Force close and restart the app completely * Try switching orientations some…

Hey Artur, The GitHub-Jira sync for branch/PR status updates requires a bit more setup beyond just the basic repo sync. Here's what you need to check: Smart Commits: Make sure you're using Jira smart commit syntax in your branch names, commit messages, or PR titles: * Branch: feature/PROJ-123-add-login * Commits: PROJ-123…

Hey fan yang, That error suggests the Atlassian CLI (acli) can't retrieve your dynamic user config, which usually points to authentication or network connectivity issues. Quick troubleshooting steps: Check your auth: * Run acli auth list to see if you're properly authenticated * Try acli auth login to re-authenticate if…