Vitalii Rybka Specialist

Hey Eric, This looks like a server-side export processing issue. The fact that you're getting different object counts on each attempt (13,247 vs 15,247) while the success message claims 26,247 suggests the export job is timing out or failing partway through. Quick fixes to try: * Smaller batches: Try filtering the object…

Hey Rasmus, That's definitely odd behavior HTTP 202 with empty responses is not normal for the Trello API. A few things come to mind: First, you're not alone I've seen similar reports pop up in various dev communities over the past week or two. The intermittent nature (failing for 3-5 minutes then working for hours)…

Hey Griffin, I totally get your frustration this is a pretty common pain point when trying to centralize billing data. You're right that the Commerce REST API access is pretty locked down compared to other Atlassian APIs. A few options you might want to explore: Direct approach: Reach out to Atlassian support directly and…

Hey Tamás, good move using BFG that’s a great tool for cleaning up repo history! Just a heads-up: Bitbucket Cloud runs automatic background garbage collection, but it’s not immediate and can take some time to kick in. If your repo is still showing a large size after 24–48 hours, I’d recommend opening a support ticket…

Hey Thembela — great question. Bitbucket’s REST API doesn’t provide a single direct endpoint to list all project admins across all projects, but here’s a workaround approach that works well: Step-by-step with Bitbucket Data Center/Server API: Get all projectsUse this to list your projects: bash<span>GET…

Hey Ardalan get your frustration. Jira Team-Managed projects can be limiting when it comes to workflow customization. Unfortunately, in Team-Managed projects, statuses in the dropdown do get sorted alphabetically and there’s currently no built-in way to reorder them manually like in Company-Managed projects. Here are a few…

Great point, Maggie I've noticed the same issue. Having such a limited view really disrupts the writing flow, especially for longer or more thoughtful inputs. It’s easy to lose track of what you’ve written, and constant scrolling just adds unnecessary friction. Auto-expanding or resizable fields would be a big UX win here.…

Hi Sophia, Yes, you can definitely do this without JSM! Here are a few approaches: Option 1: Jira Forms (Built-in) * Create Jira Forms for different request types * Forms automatically create issues in your project * You can customize fields, make them required, add descriptions * Issues flow directly into your backlog for…

Hi Mike, This is definitely doable! I'd recommend Confluence for this use case since you're dealing with document templates and spec generation. Approach 1: Confluence Templates + Macros * Create a master template with all possible requirements * Use checkbox macros or content by label macros to show/hide sections * Copy…

Hi Amy, Great use case! Yes, many organizations use JSM for access management tracking. Here are a few approaches that work well: Option 1: JSM Asset Management * Create asset types for each application/system * Link users to their assigned applications as assets * Easy to see all access when someone leaves Option 2:…

Thanks for the comprehensive breakdown! Really appreciate how you highlighted the shift from "testing at the end" to "testing everywhere" in Agile. The point about early defect detection saving cycles resonates - much easier to fix issues in the same sprint than months later. Looking forward to checking out the full…

Hi loan_nguyen, This looks like a bug introduced in Jira 10.5.1 with dashboard pie chart interactions. Immediate workarounds: * Edit the JQL manually - remove the AND NOT "" is EMPTY clause when it appears * Recreate the pie chart gadget - sometimes fixes the malformed query generation * Use Issue Navigator directly…

Hi loan_nguyen, This looks like a known issue with Jira 10.5.1 where the dashboard gadgets are generating malformed JQL queries. Quick fixes to try: * Clear browser cache and try again * Edit the pie chart gadget and resave the JQL filter * Manually remove the AND NOT "" is EMPTY part from the JQL when it appears Root…

Hey Edward, This sounds like a request that needs to go directly to Atlassian's MCP team rather than the community forum. Community members can't modify whitelist settings. I'd suggest: * Contact Atlassian Support directly through their official channels * Developer Relations team if you're building integrations * Check…

Hi Burçin, To remove task deletion permission, you need to modify the Permission Scheme: * Go to Project Settings → Permissions * Find the "Delete Issues" permission * Remove the user groups/roles that shouldn't be able to delete tasks * Keep only admin roles (like Project Admins) if needed Alternative approach: * Create a…

Hey Panagiotis, I've seen this before - usually it's an authentication token issue rather than permissions. Since you already have Owner rights, try these quick fixes: * Disconnect and reconnect your Azure connection in JSM * Clear browser cache or try incognito mode * Check if your App Registration needs admin consent…

Hey Kent! This is a classic burndown chart issue that trips up a lot of teams. The problem is that Jira doesn't automatically aggregate time estimates from subtasks to parent issues when the sprint starts. Here's what's happening and how to fix it: The issue: Your parent stories don't have original estimates, so when the…

Hey Ben! Unfortunately, manual backup and restore isn't something you can do yourself with JSM Cloud - that's all handled by Atlassian on their end with automatic backups. However, you do have some options for protecting your configuration work: What you CAN backup: * Export your project configurations (go to Project…

Hey! This is a pretty common issue. The End Date field isn't available in all project types by default. Quick things to check: What type of project is it? If it's a Software project, End Date usually isn't there by default. Business projects typically have it. Check your project settings Go to Project Settings > Fields and…

Hey! I've hit this exact issue before - it's usually the Epic Link field not being set properly even when labels match. Go to your story, edit it, and make sure the Epic Link field actually points to your epic (cloning sometimes misses this). Also check if there are date range filters, status filters, or team/sprint…

Hey MrJJ! API tokens can work just like app passwords for git, but with a few changes. What you need: Create a "Repository Access Token" (not regular API token) in your repo settings > Access tokens. Give it "Repositories: Write" permission. How to use: Same as app passwords - your Bitbucket username + the token as…

Hey David! I've actually built something similar for our team and can confirm what David said about the API approach.The API route definitely works but requires some setup. What I did was create an automation in JSM that triggers a webhook to a simple script when the form is submitted. The script uses the Jira REST API to…

Hey Muhammad! I totally get the frustration - this is a pretty common issue where the storage calculations don't update immediately after you delete stuff. Unfortunately, regular users can't trigger garbage collection manually that's something only Atlassian support can do on the backend. You'll need to raise a support…

Hey Jochen! I've run into this exact issue before - it's super frustrating. In JSM, once a ticket comes through the portal, the reporter field gets locked down pretty tight compared to regular Jira projects. Here's what I found works: You can usually change the reporter if you have admin permissions by going into the issue…