Sanam Malleswari Community Champion

Hi @Katie Hammond There’s a temporary glitch or browser issue. Sometimes caching or session issues cause this. Try a hard refresh (Ctrl + Shift + R) or open Jira in incognito mode. Check Workflow Status Mapping Go to Project Settings → Workflows. Edit the workflow and ensure the duplicate status is not used in any…

Hi @Paul Right now, Jira does not support showing time tracking info in the column headers of a board. It only shows the number of issues. Here are a few workarounds: Use Card Layouts: You can configure the board to show "Time Remaining" on each card. Go to:Board Settings → Card layout → Add Time Remaining to the card…

Hi @Vivi Osorio There’s currently no global column configuration setting that applies to all users in Advanced Roadmaps. However, here are a couple of tips: Ask your team members to manually add the same columns by: Going to the Plan. Clicking the "Fields" dropdown (top-right of the List view). Selecting the custom fields…

Hi @Jim The Monday import will appear in the new experience UI. Please observe in the attached image and visit new experience UI.

Hi @Digesh Bhatt Raising a clarification should not be treated as a bug if it’s not a defect, but rather a question or discussion around a user story. In Jira, the available issue types (like Bug, Task, Clarification, etc.) are controlled by your project's Issue Type Scheme, which is configured by your Jira administrator.…

Hi @umashri Please follow below documentation. Assess Marketplace apps with the Confluence Cloud Migration Assistant | Atlassian Support

Hi @Hemanth Reddy Could you please provide reference images?

Hi ibm.kustagi@mercedes-benz.com , In Jira Cloud, you can rename workflow statuses (like changing DISCOVERY → Discovery) to camel case or any case — but you have to edit the status itself from Jira Settings, not directly inside the workflow. Steps to rename a status in Jira Cloud: Go to Jira Settings → Issues. Under Issue…

Hi @UdayKiran The error occurs because "SFDC Customer[Short text]" is a text field, and JQL doesn't support the in operator for text fields—only =, !=, or ~ (contains) are allowed. It works in Confluence Jira macro (legacy) because it’s less strict with JQL validation, but Jira itself enforces the correct syntax.

Hi @Arti Patil It looks like the issue is related to the Modify Reporter permission in the project's permission scheme. As a site admin, you have access, but normal users do not. To resolve this: Go to Project settings > Permissions in Jira. Ensure the appropriate user roles (like Users) have permission to Modify Reporter.…

Hi @Phill Haynes CTRL+Z shortcut is working in the windows desktop, whenever I am using confluence whiteboard. 

Hi @Giles Jira doesn’t natively support a minimum character limit for the "Description" field, but you can enforce it using the following methods: 1) By using custom script validator(JMWE app) in the workflow transition. 2)By using script runner custom script

Hi @Uros Arih Hope below links will be helpful for you. Solved: It is possible to resize / crop / downscale / "dow... Solved: Compressing Projects With Very Large Attachments

Hi @Shivraj Marathe A new navigation option has been added in Atlassian Jira's personal settings.Once enabled, you’ll see a “List” page option in every project. This feature allows you to view sub-tasks separately in a clear hierarchy, making it easier to understand the structure and dependencies — as shown in the image.…

Hi @Naresh Kumar Please observe attached image. Check your field where it's missed in the configuration by clicking on find your field option. It will show the possible causes.

Hi @Jedsada Rangsethienchai , Yes, you can have multiple organizations (different domain names) in the same Jira Service Management customer portal with the Standard Plan. Each organization can include users from different domains. You need to configure organizations in Jira Service Management and assign users to them.…

Hi @Sirisha Pesala Once a sprint is completed, it's considered "closed" and immutable. If your issues weren’t completed, Jira moves them automatically to the next open sprint (which is Sprint 3 in your case). You cannot move issues back into a completed sprint from the backlog or other sprints. Jira where closed sprints no…

Hi @Vicknesh Shanmugam Could you please suggest, is there anyway to get groups list with details as well?

Hi @ssam Only organization admins can see and manage all sites/sandboxes in an org. Go to admin.atlassian.com. Click your site name. Under Products, go to the “Sandboxes” tab. Check whether it's created or not?

Hi @Ryan Prince Yes, the Virtual Service Agent (VSA) can be configured to auto-assign tickets to the correct category. Train the VSA with intent recognition: Use keywords and intents (like “monitor not working”, “security issue”) to map conversations to specific request types. Map intents to request forms: For example:…

Hi @James Walters Is this company managed project or team managed project? Try to enable child level issues in the board configuration>> Timelines by using below link. Unable to view child issues under an Epic when using Jira Software Roadmaps | Jira and Jira Service Management | Atlassian Support

Hi @Christian Sanchez Go to Billing: Admin > Billing > Manage subscriptions If the “Change plan” option doesn’t show: It may take a few hours after user removal. Try logging out and back in, or refresh in incognito. If it still doesn’t appear: Contact Atlassian Billing Support to downgrade manually:…

Hi @Niel Amar A Flores You can't cancel a data residency move via the UI once it's in progress. If it's stuck due to an app failure, contact Atlassian Support to force-cancel or reset it. Workarounds: Fix the app issue (if custom app) and retry. Contact Atlassian Support for backend cancellation/reset. Use a new sandbox if…

Hi @Minju Kim It seems like there might be a few reasons why incomplete issues weren’t moved to the next sprint: Board Configuration: Ensure your board allows automatic movement of issues after sprint completion. Issue Status: Check if any issues are marked as “Done” or have a status preventing them from being moved.…

Hi @rakesh.garud Double check your email address and connect with your confluence administrator for necessary permissions.

Hi @rtamam , You can access your personal space by clicking on their profile icon in the top right corner of Confluence. Please observe below image.

Hi @Hemanth Reddy Kindly check the causes listed below. Project permissions issue – The team might not have permission to assign issues. Assign field not on the Create screen – Even though it looks like they chose someone, Jira might not be saving it. Default assignee is set to "Unassigned" in project settings and it…

Hi @LiyoU Zhang Clear your browser cache or try in incognito/private window Use a different browser (Chrome/Edge/Firefox) If it still fails, go to:👉 https://support.atlassian.com/contactAnd share the Issue ID you received

Hi @Jake Lin , Please check with your Atlassian org admin, whether your account have necessary permissions to access or not.

@satyanarayana_singamsetti , Let me know, if comment issue post function is available or not?