Alexander Nilsson Specialist

Hi Hristo, you’re absolutely right. Thanks for pointing it out. In my previous reply I was mainly aiming at the “best practice” angle (using an SSH key for non-interactive automation), but I did indeed neglect the actual API token part of Ali’s question. For completeness: Bitbucket Cloud supports API tokens, and Jenkins…

Hi Ali, welcome to the Atlassian Community! To configure Jenkins for Bitbucket Cloud, you should replace your standard user password with either an App Password or an SSH Key. Bitbucket Cloud uses App Passwords instead of traditional "API Tokens" for HTTPS authentication. Option 1: Configure an App Password (HTTPS) If you…

Hi Andrew, thanks for your interesting question. The most reliable way to use a Rovo Agent response within an If/Else block is to have the agent return a simple, predictable keyword. Saving this response to a variable before the condition makes the logic more stable. Recommended Pattern * Action: Use Rovo Agent In your…

Hello Spy, thanks for your question. The recommended pattern in Jira Service Management is to use a dedicated technical identity and generate a token for that account (instead of a real person’s user). * Create a dedicated service account in Atlassian Admin. * Create an API Token for that service account (and manage it…

Hello Mateusz, thanks for your interesting Question. Unfortunately, the standard GitLab integration for Jira doesn't currently support environment-based filtering in the Development panel. The integration displays all GitLab activities (commits, branches, merge requests, and deployments) associated with a Jira issue key,…

Hello Maik, thanks for bringing this up and welcome to the Atlassian Community. At the moment there is no built-in option to disable the new reply-to-comment (threaded comments) feature globally or per project, so you cannot enforce a completely flat comment stream via configuration. If this causes confusion in your team’s…

Hi Kwanjung, thanks again for your feedback and for raising this important security concern. It is absolutely understandable that exposing such sensitive values is not acceptable in your environment. If you are interested in tracking or influencing future improvements in this area, you can watch and vote for related…

Hello Milanjeet, please let me know if you have any further questions regarding my answer. If everything is clear and your issue is resolved, I would appreciate it if you could mark my answer as the accepted solution so that other users can find it more easily. Best regards, Alex

Hello Dan, thanks for your question. This idea is possible with Jira Automation by using two rules: one in JSM to create the Epic (which you already have) and a second one in your Software project that generates the Stories and Sub‑tasks based on the selected package. Atlassian’s own examples for creating multiple Stories…

Hello Milanjeet, thanks for your question and welcome to the Atlassian Community. Unfortunately there is currently no public Bitbucket Cloud REST API to create or manage repository access tokens. They can only be created in the UI under Repository settings → Access tokens. Furthermore depending on what your POC needs,…

Hi Parth_Joshi, thanks for your question. As you already mentioned: This is not possible out of the box today. The built-in option is basically “admins only”, there is no native setting to allow a custom list of non-admin users or groups to run deployments directly. Common workaround is to control who can merge into the…

Hello KwanjungJU, welcome to the community! Unfortunately, there's no official way to hide OAuth client ID/secret from the Bitbucket Shell Runner's process list (ps/systemctl status). The start.sh passes them as -D Java options, making them visible. Systemd env files help with unit files but not the final Java command…

Hi Aman, sure, here is a concrete example flow and how you could implement it technically. Example flow: * The user asks the agent: “Summarize all open bugs for Project XY and create a Jira summary ticket.” * The agent searches Jira for all open issues with issuetype = Bug in the “XY” project and groups them by component…

Hi Rohit, welcome to the Atlassian Community. This usually happens when the user’s profile gets its name data from an identity source or an integrated account (for example Atlassian Guard.). Opsgenie will automatically use the display name that comes from that linked Atlassian user profile, and sometimes it can appear…

Hi Anastasija, that’s a really good idea! The best way to suggest a product improvement like this is to raise a support ticket with the Rovo team. From there, the support engineers can review your request and create an internal feature request on your behalf. Here’s how to do it: * Go to…

Hi Anastasija, great request! Currently, Rovo doesn't support setting a custom agent as the default landing page or pinning specific agents directly to the sidebar alongside Chat, History, and Agents. The Rovo interface always opens to the standard search/chat view first. From there, users need to manually navigate to…

Hi Nagarjuna, when an Atlassian admin account was originally created via “Continue with Google” and that Google account no longer exists, regaining access and removing the Google SSO dependency involves several key steps: * Contact Atlassian Support immediately: Since you are locked out of your primary admin account with…

Hello Aman, thanks for your question! Right now, there isn’t a public REST API that exposes Rovo itself (for example, a /rovo/chat endpoint you can call from any external service). For programmatic scenarios, there are two main options today: * For external AI tools and IDEs, Atlassian provides the Rovo MCP Server, which…

Hello Arul, welcome to the Atlassian Community and thanks for your question. You can keep weekly backups of those 10 pages quite nicely with almost no ongoing effort with these available options. 1) Use page history as your first restore point - Every Confluence page keeps a full version history that you can restore from…

Hi Oli, what you’re seeing is most likely a known caching or indexing issue in Compass’s scorecard summaries. The “None” category in the scorecard dashboard represents components that Compass believes don’t have a scorecard assigned or haven’t been evaluated yet. Sometimes, after recent updates to scorecards or component…

Hello Ajay, good question and you’re correct in what you’ve observed. At the moment, Confluence databases don’t yet expose a public REST API that supports updating or modifying database entries directly. The existing endpoints only cover database creation and some metadata operations - not row-level updates. That’s why…

Hello Gerard, It looks like you’re trying to access the site through id.atlassian.com, but that domain is only used for authentication (signing in to your Atlassian account). It doesn’t host your actual Atlassian applications. Your Confluence site is located under your organization’s specific domain - in this case:…

Hi Praveen, that’s a great question - and you’re right to notice that the new Managed Teams experience in Atlassian Guard works differently from the regular Team objects you see in Jira. Why your Managed Team doesn’t appear in the Team field Even though you can now create Managed Teams from existing organization groups,…

Hi Nicolae, Thanks for sharing the screenshot. That helps clarify the situation. From what I can see, you’ve created a space-level template under your space’s settings (Space settings → Content tools → Templates). That means the template is available only within this specific space — it won’t appear in the global template…

Hi Rahul, Thanks for the detailed description — that’s very helpful. To confirm, Bitbucket Cloud still supports App Passwords for REST API authentication, including file uploads using: POST /2.0/repositories/{workspace}/{repo}/src However, a 401 Unauthorized specific to a new workspace usually points to one of the…

Hi Tamir, Unfortunately, the Atlassian Community does not have access to any private Bitbucket data or source code, including repositories, accounts, or permissions. Only Atlassian Support can investigate account-specific issues such as missing repositories. I recommend opening a support ticket directly with Atlassian at:…

Hello Kenneth, unfortunately, I have noticed in the past that the verification code has repeatedly ended up in the junk folder in other applications (JSM) as well. Please check this. Best regards, Alex

Hello Lance, great question - Ansible and Jira Edge Connector (JEC) overlap a bit, but they are used in different parts of the toolchain.​ High‑level positioning * Ansible is best as your configuration management / orchestration engine: provisioning, patching, enforcing desired state, running complex multi‑step playbooks.​…

Summarize and classify Tickets could be a nice feature.

I like the to-do template a lot.