Kai Krause Expert

Hi, i use the prep course . And the questions was multiple choice . Read carefully the questions. In the questions are sometimes hints BR Kai 

Hi, as i remember it was 28 Qeustions , and i scroe about 8XSomething% . BR Kai

Hi, i take theexam. For prepartion is use the provided materials. Prepare for the ITSM with Jira Service Management Foundations certification | Learning - Atlassian Community Others was not needed . I think when you familar with the key concepts of ITSM and there topics in Jira Service management you are good to go for the…

Hi, To access Confluence REST APIs using Basic Authentication, you need to include an Authorization header in your HTTP requests. This header should contain the word "Basic" followed by a base64-encoded string of your email adress and token in the format username:token and encode it to base64. The generated string you can…

Hi, have you setup https://developer.atlassian.com/cloud/confluence/basic-auth-for-rest-apis/#supplying-basic-auth-headers the token like written here ? The base64 encoded string , peoviding email adress and generated api token ? BR Kai 

here is hoiw you can perform a quick DNS-check for your Confluence URL Open Command Prompt Press Win + R → type cmd → Enter. Run nslookup nslookup confluence.hrs.io/wiki There must be one or more IP addresses shown → DNS is resolving the name. if can’t find the name isn’t known to the DNS server you’re using. Inside the…

Hi and welcome , The error message you're encountering indicates that your Python script is unable to resolve the hostname. Could be Incorrect URL or Network Issues or DNSA Problems Here is a simple example to use pyhton to connect to the api import requests from requests.auth import HTTPBasicAuth # Replace with your…

Hi and Welcome, have you tried to reactivate your subscription under admin.atlassian.com and there under Apps / Products or Billing ? You can reactivate your old subscription in the administration when you are organisation admin BR Kai 

Hi and Welcome, you are right the V1.0 API is deprecatred, but i think this is actual groups Endpoint | Bitbucket Cloud | Atlassian Support . So you can use the old api for group management until Atlassian build the group management into the V2.0 Api. BR Kai

Welcome to the community, Garbage collection (gc) runs automatically with each push, but may not always clean up your repository immediately. Someone from Atlassian will have to make a immediatley push wehen they see your question or you make a ticket at atlassian support , when you have a paid plan. f. BR Kai

The user has to select, in which organization he is working. , under Atlassian Administration for administartion puroposes or work in Products like Jira, choosen by url where he is. So the user has to switch every time. BR Kai

Hi and Welcome, yes it works. As example, im Orgadmin of some Organisations. Br Kai

Hi and Welcome, when you provide more infromation , something like which link, where in Jira, im sure we can provide the information to you. BR Kai

Hi and Welcome, The decision should be based on your specific requirements for project management, the approval process, and the complexity of your other workflows and processes. An "always fits" statement is hard to make. Jira Premium also offers Plans, which is a great tool for managing projects. Additionally, sandboxes…

Hi and Welcome , You may even directly reach out here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ to activate the organisitation. Chosse others. Provide much information you have like organisation-id (should be written in the Mail) and check that it could be…

Hi, i think both features are not implemented today. [JSDCLOUD-10649] Allow Administrators to set the default view for an Object Type for all users - Create and track feature requests for Atlassian products. BR Kai 

Nope, there isnt Host connected. I think its an internal array, but im not sure . 

Hi and Welcome, i struggle also with this question . . It means that you to have setup two customfields with Report Name and Color as Field Names and show it in the issue layout, like you expected. That was also my understanding. Demonstartes the knowledge about custoemizing the issues in a team-managed project BR Kai 

Hi, what you describe is the standard behavior of the JSM Mailhandler. Main point is that in the subject of the Mail, there is to provide the key of the original ticket. JSM will get the provided Key and set the Mail Body as a comment to your original ticket. Workflow would be as follows. * Customer opens Ticket * Customer…

Hi and Welcome. under the Admikn Icon -> products -> Jira Service Management you can configure some stuff Depends how your structure is implented and what you try to archive. BR Kai

Hi, in the example is is shown https://community.atlassian.com/forums/Jira-questions/Re-Re-JIRA-Cloud-Security-Level-Not-Restricting-Acces/qaq-p/3011144/comment-id/1122516#M1122516

As exampel A story with a child-item . Issue-Security Level is not set (Open Lock Icon) The Child-Item has a sub-task -Issue Security set (red, closed Lock Icon) In the subtask the securioty level is set ( red closed icon ) I can chan ge in the subtask the level or remove it, but it has no effect and is reverted back to…

Hi, i think the sub-tasks is a part of the parent issue. So the sub-task gets the same security level, as thee parent-issue. Hope i get the topic. BR Kai

Hi, Rovo would be included in all paid Jira, Confluence and Jira Service Management subscriptions. Premium and Enterprise customer will get Rovo added over the next months. Standard plan will be follow. I think it would be part of the product. You can test it with a trial of premium confluence . BR Kai 

Well, so i think the projectlevel is ok . in the product access under Atlassian Administration in the prudct access settings the customer access . Could be here is a wrong group ? Actrually i have no other idea BR Kai

Hi and Welcome, according to the infosmation you provided it could be that you have a guest in your workspace , that has access to two or more boards . Trello counts billable Users in Standard and Premium Tarif as follows: * Users that are added directly to the upgraded workspace * Guests that are added to two or more…

So it could be that in the porject Settings -> People and Access some group is added as customer ? BR Kai 

Hi, actually it is not possible to change the email templates for notifications. You can use a workaround by disableing the notfication and build it up by an automation rule, Also you can watch this suggestion to atlassian [JRACLOUD-7266] Provide ability to customise email templates that are used for notifications and…

Hi, is the channel access setup to open ? Therefore everyone can add servicerequests to an project . BR Kai

Hi , you can write JQL to work with SLA Write JQL queries for SLAs | Jira Service Management Cloud | Atlassian Support Something like "Time to resolution" = completed or "Time to resolution" = running will get you all tickets that have this sla and something like "Time to resolution" = breached() will get you every ticket…