Iryna Menzheha_SaaSJet Atlassian Partner

Hi @Guy 👋 Jira’s custom field logic is built more for UI display and reporting inside Jira. The exported raw data is designed for internal processing, not for easy interpretation outside the system. This format uses: Status IDs instead of names Time values in seconds Delimiters (_*:*_ and _*|*_) to separate entries…

Hi @Amit Mohide 👋 Welcome to the Community Great question — you're right that Jira shows time spent in each status in the Transitions tab per issue, but unfortunately, there's no native way to automatically extract that data across multiple issues or for an entire project. For automatic and scalable tracking of status…

Hi @Acio Manuel Francisco Nhacutou 👋 Welcome to the Community! It’s great that you’re configuring the Scrum process in Jira Data Center — and you’ve raised some really good and specific questions. Let me walk you through each one: Implement Release Approval Jira doesn’t have a native "release approval" process, but here…

Hi @Peter Neuhaus ! 👋 Welcome to the Community! You're right — native JQL is limited when it comes to comparing two issue fields like created and a status change date. Unfortunately, JQL doesn’t support arithmetic between two different date fields (like status changed TO "Agreed" minus created). So, the kind of query…

Hi @Daniel Hill 👋 Welcome to the Community! It’s great that you’re looking to track key Customer Support metrics like First Contact Resolution, First Response Time, Time to Resolution, and CSAT — these are essential for monitoring team performance and improving customer satisfaction. 🛠 Native Jira Tools You Can Use: SLAs…

Hi @Sharon G_ 👋 Great question — and you’re not alone! Jira’s built-in fields don’t show how long an issue has been sitting in a specific status (like “Ready for Dev”), which can make it tricky to track bottlenecks or prioritize effectively. Unfortunately, fields like “Time in Status” or “Date Entered This Status” aren't…

Hi Sara 👋 It sounds like the Average Time in Status gadget is not picking up the necessary data to generate a meaningful chart. This often happens when: 🧩 Issues don’t have enough transitions between statuses — the gadget needs that historical movement to calculate time. 📆 The date range or filter applied doesn’t include…

Hi @Dan Driscoll Thanks for pointing that out! You're absolutely right — Lead Time should always be equal to or greater than Cycle Time, since it includes the entire process from issue creation to resolution. There was a visual mistake in the first two graphics, but we've already fixed it. You should now see the correct…

Hi @jeroen_wilmes 👋 If an app from the Atlassian Marketplace is an option for you, i suggest you to try Time In Status. To extract the date of a specific status change from the history Just simply: * Choose the Status Entrance Date Report * Filter issues by created, updated, resolved and apply date and time ranges * Enjoy…

Hi @Emilia KASPRZYK In Jira, the ability to recalculate SLAs after changing their definition depends on the tool you’re using. If you consider using other add-ons, option to recalculate SLAs even for closed tasks, can be Time Metrics Tracker (developed by my team) With Time Metrics Tracker, you can:✔️ Recalculate…

@Bonnie Beadle try this: * Log out of Trello * Clear all browser cache and Cookies * Restart the browser * Log back into Trello Hope it helps 

Hi @Michael Navarrete Welcome to the community A go-to fix I would try for issues like this would be: * Log out of Trello * Clear all browser cache and Cookies * Restart the browser * Log back into Trello Hope this helps 

Hi @Shelly Smith Welcome to the Community! If You Are Using Advanced Roadmaps (Jira Premium Feature) * Go to Jira Settings → Plans → Advanced Roadmaps. * Click Teams on the left sidebar. * Click Create Team. * Give your team a name (e.g., "Primary Product Team"). * Assign team members and link it to relevant…

Got it| Check out this article to find new place for navigation bar and all new options https://community.atlassian.com/forums/Navigation-Refresh-articles/The-new-navigation-Coming-to-you-in-2025/ba-p/2800982 Also on Free subscriptions individual cannot opt out of using the new Navigation.

Hi @Bonnie Beadle Welcome to the Community My guess is that browser version is too old and does not support some of the featuresr of Trello to work properly. I suggest you contact Atlassian Support to solve it faster - https://support.atlassian.com/contact/#/

Hi @Eran Roiter I guess you can play with page restrictions - basically restricting sections/pages to specific users. You may try creating 'subsets' of user groups from specific guests (and then restrict pages to those specific groups. Or, you can create multiple spaces - G1 and G2 - then assign specific guests to specific…

Hi @Mirosław Jankowski - Welcome to the Atlassian Community! In JSM, the navigation bar is available regardless of whether you're using the free version or a paid plan. I suggest you contact Atlassian Support - https://support.atlassian.com/contact/#/

Bom dia @carolina_faria O Jira não envia e-mails para utilizadores desativados Como garantir que o utilizador não recebe atualizações? 1. Remova-o da lista de seguidores do projeto (caso necessite de uma limpeza de registos). 2. Verifique a configuração das notificações para confirmar que os utilizadores inativos são…

I love this term—Book Hangover! Wishing you a great week ahead! 😊

Hi You’re on the right track with the Jira Cloud Migration Assistant (JCMA), but unfortunately, it’s not designed for migrating a single project between Jira Cloud instances—it is primarily for moving entire Jira Cloud sites to another Cloud or Data Center. Options for Migrating a Single Jira Cloud Project * Jira Cloud…