Fazila Ashraf Community Champion

Hi @SianS I suppose it is due to the active incident with atlassian -> https://jira-software.status.atlassian.com/incidents/jbffb1m5cfz8

Hi @Theertha Sukesh Welcome to community! I dont think there is currently a way to reference other forms in design. A submitted form is attached to the Jira issue(work item). May be, the user can refer to the previously attached form of the ticket manually and you could give instructions for that in the form's text?

Hi @Silumpa Arnupapsanyakorn Welcome to community! Could you give more information about the issue with the screenshots? How do you try to update the description value? Automation? Or manual update? From which screen do you do this?

Hi @orla_mears Welcome to community! Referring to https://bloompeak.atlassian.net/wiki/spaces/DOC/pages/1649213441/Reports+-+Charts+and+Graphs+Free+for+Jira+App , 'Free version has a rate limiting of 1 report rendering per 5 seconds. The rate limiting is based on your Jira instance, that is, if you and one of your…

Hi @Prashant Sharma Welcome to community! While you can perform that automation of updating summary, that wouldnt be a sustainable solution for the hierarchy tracing. Can you confirm that you do not want to use 'subtasks' for Task in the example given? Have you tried apps like structure for custom visualisation of issue…

Hi @Thomas Wohlwend Are you on a JWM (Business) project on Jira cloud? Currently JWM supports one board per project. Open ticket with Atlassian for this -> https://jira.atlassian.com/browse/JWMCLOUD-34

Hi @Jackie De Groot Welcome to community! Could you share screenshots to explain what you are trying to remove from view?

Hi @Jala Joli Welcome to community! The user would also need at least Jira if not JSM license. And added a collaborator (through Service Team agent role), they can view internal/external comments and make only internal comments.

Thank you @Reni Carlson ! Appreciate the kind update! This is truly amazing!

Thank you @Reni Carlson and Atlassian for this exciting announcement! While i am very excited to try this out and plan the adoption and use cases in my org, i am also worried of what are the restrictions or clauses that is not in this initial announcement. * Are there any usage limit for premium vs enterprise? * Will this…

Hi @alon.Faitelman Welcome to community! So you have tried to update the below from the look & feel and doesnt reflect? Can you explain what you are trying to set as the format?

Hi @Dan Taylor Welcome to community! You can use the "Work management" - Business project templates to create projects without epics. Is that what you are looking for?

@Reyna Ibañez , unfortunately i have no idea what you are pointing in your second screenshot. What is that icon? What happens when you click on it?

Hi @Colin Tarry Welcome to community! I assume that these are cloud sites and you are an org admin. You can copy projects between 2 sites following https://support.atlassian.com/organization-administration/docs/copy-jira-data/

@Reyna Ibañez , i think there is a misunderstanding in the standard terminology. Could you explain what you refer as project & portal and the ask in detail?

Hi @Frank Feyder Welcome to community! For JSM, attachments in internal comments has a lock icon in the issue view section of the attachments. The ones that are customer facing do not have that lock. Hope this helps!

Hi @gordon.varney With Atlassian updating the issue terminology , you will find the list of default 'work' types in https://support.atlassian.com/jira-cloud-administration/docs/what-are-issue-types/#Default-work-types :) 

Hi @Saad Ahmad Labels are global objects in jira. All the issues with a particular label in the site has to be removed to 'delete' the label at this time -> https://support.atlassian.com/jira/kb/delete-a-label-in-jira/

Hi @Digvijay Singh With the automation, have action to edit issue and set the value of 'Revised date' to {{issue.customfield_xxxx.minusDays(1)}} matching the startdate/close date field id with the combination of conditions matching your business logic.

Hi @Flora Wiskari Welcome to community! Unfortunately the quick filters are 'AND' combination and if the query doesnt match, the issue doesnt get visible in the board. This suggestion feature https://jira.atlassian.com/browse/JRACLOUD-86372 which is not picked up by Atlassian should help in these situations. We can vote…

Hi @Reyna Ibañez Every JSM project has it's own helpdesk portal and cannot be shared with other JSM projects. May be you should re-strategise on combining both JSM projects to have their request types available in the same portal? On the other hand, if you are on Premium, you can create multiple help centers to show a…

Hi @Mark Jeronimus If you are open to using some commercial plugins , then may be try https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud I have used https://documentation.codefortynine.com/deep-clone-for-jira/migrate-jira-issues-to-another-project to get rid of few team managed projects in…

@Beasley, Lawrence , that's right, there is no option to change the project type. You will have to create a new software type project and bulk move issues from this business project to the software project. 

Hi @Beasley, Lawrence Welcome to community! Unfortunately there is no fix to re-arrange columns for the entire team :( Only project admins can rearrange it and for them only. Not a good solution to give project admin access to let users rearrange columns.. I like the flexibility in Jira software project than the business…

Hi @UdayKiran Not really. Have you checked whether it impacts only 1 issue or impacts all issues and projects in your site? Are you using any additional plugins for this use case?

By open, do you mean setting up a new jira site or logging into an existing Jira site? If you want to create a new jira site for your team/organisation, you can start with the free plan in https://www.atlassian.com/software/jira/service-management/free and then upgrade to the necessary licensing model.

If you want to look at the logs, contacting atlassian support would be the best course. Atlassian community is peers supporting peers

Hi @mvanostrand Did you perform a project copy or a full copy of data? Do you see any error anywhere? Have you tried re-initiating the copy?

Hi @raffaella Ioimo Welcome to community! Could you explain more on your use case and needs? On a general note, Assets from Jira service management is a solution for inventory management. You can find the info…

Hi @Eyal Taylor For migration between Cloud instances, please try to follow https://support.atlassian.com/organization-administration/docs/copy-product-data/ Hope this helps!