Fazila Ashraf Community Champion

Hi @Software HOD There is an atlassian KB on this for confluence -> https://confluence.atlassian.com/confkb/unable-to-send-email-due-to-smtpsendfailedexception-530-5-7-0-must-issue-a-starttls-command-first-316637646.html Same would apply for jira also. Hope this helps in resolving the issue

Hi @siddharth The severity of using an unsupported collation varies from database-to-database and also collation-to-collation. Best case JIRA will run all OK and have no problems, worse case JIRA will fail when persisting data to the database, or be able to persist some data and not others, leading to integrity problems.…

Hi @PaulaAnton Could you look at the jira logs for more information? Also check the workflow transition for validator and postfunction to see whether any of them could cause this problem.

Hi @Deepak Shenoy Does it happen only for a particular board or for all the boards? Do you know what is different with the board ? What was the last change made to it's configuration?

Hi @Mangesh Rane Try using the jql => "project name" in (proj1, project2.. till project10) and created > 1/30/2018 and created < 1/5/2019 This is will all the tickets created in the given date range with the custom field set as one among the given list. Then you can use the Issue statistics gadget to give you the issue…

Hi @William Brooks use <span>(project = GRT) AND description ~</span> "\"<span>pdsk ( UpToDate -> Failed )</span>\"" to get the issues containing the exact given phrase Refer…

Hi @QIB Application Refer to https://community.atlassian.com/t5/Jira-discussions/Java-11-and-OpenJDK-support-for-Atlassian-Server-amp-Data-Center/td-p/872998 for this information

Hi @Kelly Hawke If you have scriptrunner, You could write a listener so that when ever the assignee changes, update a date custom field called 'Assigned date' with the current date. And then use the assigned date in your reports..

Hi @Jason Bane You could use something like this: project=xyz and created > startOfMonth() and created < endOfMonth() gets the xyz issues created in the current month. Refer to other functions in https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-functions-reference-764478342.html You can also give…

Hi @Abhishree Nagesh Could you share the error that was attached to the email?

Hi @Ashley Freeman Both the teams already have different scrum boards. So just reconfigure the columns of the Dev team board tohave the 'Ready for Testing' as the right most column And reconfigure the QA team board to have 'Ready for Testing' as the first column. Refer…

Hi @Eva Ask your jira administrator to check the transition's post function in the workflow. I think you have a post function that always resets the resolution to 'local live'

Hi @Saroj Kumar Yadav JIRA has 2 dimensional gadget that is inbuilt. But not multi dimensions I did not find any plugins for cloud. But for server installations, i found this commercial plugin https://marketplace.atlassian.com/apps/1212898/the-pivot-gadget?hosting=server&tab=overview Instead of looking at more dimensions…

Hi @Mahendar If you have JSU plugin, try the post function - https://confluence-apps.beecom.ch/display/JSU/Linked+Transition . See example in that page for 'ALL OTHER SIBLING ISSUES MUST HAVE ONE OF THE FOLLOWING STATUSES' If you have ScriptRunner plugin, you could use the fastrack transition…

Hi @[deleted] As 'Due date' is a system field, go to the field configuration (admin->Issues->Fields->Field Configurations) , find the field in the field configuration Click on screens And add the field to the required screens listed there By the way, if it is a custom field, this could be done via…

Hi @talos chen Try https://confluence.atlassian.com/jirakb/how-to-reset-failed-login-count-from-jira-application-database-329352344.html to reset the captcha lock from db

Hi @Julien GERARD I do not understand why you would want to check on the 'before updated' ? Won't "Status was not 'some_status'" get you the result you are looking for?

Hi @cherry kumar You can add that user to a user custom field of the particular ticket and then add the User custom field value to the 'Issue commented' event. See https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html Make sure that the user has browse permission to the project

Hi @Gangala Anusha In JIRA, the user names are unique. What do you mean by 'two testers with same name'? You mean display name? If you use internal user management, rename the display names. If it is external user management, it is a bad practice on the other end who configured 2 accounts to have same display name. The…

Hi @Gil You can remove the resolution field from the transition screen and that value will be auto set with the post function

Hi @Dnyaneshwar Ramesh Borase Could you verify whether the users you are expecting are in JIRA Administrators global permissions?

Hi @Ricardo Oliveira Did you use &pager or &page ? Refer to https://confluence.atlassian.com/jirakb/export-more-than-1000-issues-to-excel-from-issue-navigator-in-jira-cloud-779160811.html , it should be &pager/start=1000

Hi @nahaigh jira admin rights is not required to view the worklogs. I think 'browse issues' permission is sufficient. If they want to enter worklogs as well, you can give the 'Work on issues' permission. Refer to the list of permissions…

Hi @BrahmaReddy Seelam - Consultant I think https://confluence.atlassian.com/jirakb/how-to-customize-the-login-gadget-225122084.html will help you

Hi @LDCCVision Did you request an academic or non-commercial license from Atlassian?

@Steve Loo , Refer to https://confluence.atlassian.com/adminjiraserver073/logging-email-protocol-details-861253814.html?_ga=2.238153024.1765212662.1543722853-1320345825.1523877913 Also, check whether this is same as an open bug…

Hi @Steve Loo Do you see anything in the logs? Are you sure those accounts are not externally managed accounts? You could enabled debug in the logging and profiling and check the mail queue also to see whether it gets there.. 

Hi @Nicholas Koch As in https://confluence.atlassian.com/adminjiracloud/importing-issues-776636788.html , as the export is > 1GB , can you can split the backup file and/or remove directories, then re-zip the modified file for import?

Hi @Jack Liu Just check whether you have schedule permission and it really moved to sprint when you dragged drop. Usually you will get an error like 'Schedule permission not there' and the issue would move back to backlog.

Hi @Madhu Mullangi You could use the 'Subscribing to your search results' in https://confluence.atlassian.com/jiracoreserver073/working-with-search-results-861257284.html But your users will ignore it. You will be unnecessarily loading your mail server and jira.