Fazila Ashraf Community Champion

Hi @Johanna Zetterberg It depends on how the user account is created (if internal) or how it is setup in the LDAP/crowd source of user data. Connect with the jira administrator to explore on the user directories (https://confluence.atlassian.com/adminjiraserver079/configuring-user-directories-950288323.html ) to understand…

@Hema TB did you check with other admins?

@sudheer jonnalagadda , refer to the link https://confluence.atlassian.com/jirakb/importing-from-bugzilla-fogbugz-on-premises-or-redmine-to-jira-cloud-779160756.html about the solutions given there. for jira cloud If you are using on-premise,…

Hi @Hema TB Do you see an option to create a new behaviour there? Is it the same for the other admins? Could you look at logs for more information? I once saw a similar issue and a restart of jira helped.. But you might be able to solve it with out restart also

Support SLAs are in https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html but this might take time.. :( I assume you are not able to login because of the wrong id. But in case you are able to due to some saved creds, you should be able to update the email address as…

Hi @Sana Hamid You can raise a support ticket with atlassian (https://support.atlassian.com/ ) and ask them to update the email address and for further procedure.

@udayasuriyan keerthika , if you are not a jira admin, i do not find any other way than the one i mentioned above from JIRA.. If you have confluence, the users are searchable there

Hi @Paul Dillon I can see the issue in my jira also.. Could the 'export-> Printable' be of help to you?

@Gintohewoo , Do you not see any backup related file in the parent directory of <application-home> ? (not inside <application-home>) I think the naming convention was the "home directory name".zip/gz .. But i have to cross check..

Hi @sagar shinde Welcome to community! Refer to the solutions in https://confluence.atlassian.com/jirakb/importing-from-bugzilla-fogbugz-on-premises-or-redmine-to-jira-cloud-779160756.html Hope this helps!

@udayasuriyan keerthika , Welcome to the community! If you are a jira admin, you should be able to lookup the user in the user admin section. If you are a user of jira, if you select the user name from the issue comment or mentions, that would take you to the user's profile and should be able to find the email id there.…

@Aravindi Amarasinghe , Below snippet should help ApplicationUser user = ComponentAccessor.getUserManager().getUserByKey("user1") commentManager.create(issue,user,"auto comment",false)

Hi @Gintohewoo Apologies for my incomplete answer! It should be as a zip file in the 'parent directory' location of the home directory.

Hi @Gintohewoo If you are sure that you do not need them, you can proceed to clear

Hi @Shannon Welcome to the community! If any field other than the summary is mandatory, then the screen that pops up with 'create issue' on the board ((scrum/kanban) is same as the from the menu bar -'create issue'. The preset values to fields can be configured by the jira admin from the field's default value…

Hi @Hilary Adragna You will have to look at the 'User directory' and make changes to it https://confluence.atlassian.com/adminjiraserver079/configuring-user-directories-950288323.html For now, you can bulk remove users from jira-users group to save your license

I have seen this thing for my users list also.. Something with the db data having null references. Add this additional block to ignore the null users and process only to not null entries if (user != null){ log.debug ": User "+ user userUtil.removeUserFromGroup(group,user[0]); }

def userids = ["user1","user2"] userids.each { userid -> ApplicationUser user = ComponentAccessor.getUserManager().getUserByKey(userid.toString()) } Use the above instead of the emailid lines above

Hi @Mathieu LE BRAS Refer to https://atlassiancommunity.slack.com/apps/ADZHDM3L1-jira-server for the details about the integration Hope this helps

ah.. interesting.. Thanks for letting me know!

Hi @Jérôme Brandt Follow https://confluence.atlassian.com/adminjiraserver/configuring-the-look-and-feel-of-your-jira-applications-938846975.html and see what is the header color value set in your JIRA. Change it to some color you want or to the default value. Then these color related errors should disappear

Hi @Jeetendra_Das https://scriptrunner.adaptavist.com/5.5.2/jira/builtin-scripts.html#_bulk_import_custom_field_values is what you are looking for?

Hi @Peddinti Hemanth Satyakumar I run the db command to get the list of inactive users and then with the users list i remove them in bulk from the group. Here is my code to do this using scriptrunner script console import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.user.ApplicationUser import…

Hi @G Krithica The 'configure fields' option is 'all' by default to all users unless they specifically configure it. But once the user set it , jira admin cannot override their configurations. It has to be reset by the user themselves again.

Hi @Sandesh Shetty It would be for 2000 user tier. Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25…

Hi @David Abowitt Please try with scriptrunner installed. It is a commercial plugin. Are you sure you do not have scriptrunner already? The query in your question has 'issueFunction in' which is provided by scriptrunner.

Hi @samitha Globally, your jira administrator should first enable the time tracking feature in JIRA. If done, you will also need 'Work on issues' permission in the project to perform this action. There are also other scenarios causing this .Find more details…

Hi @Sarabjot Singh Refer to the KB https://confluence.atlassian.com/jirakb/the-same-sprint-is-displayed-across-different-scrum-boards-after-moving-an-issue-779159176.html for this problem

Hi @Alex Chon How is the data to the field 'Scheduled Version' is entered in JIRA? Same as it displays? Could you change it in the JIRA issue like how you want?

Hi @Vijaya I think the jira admin created 2 'story point estimate' fields in JIRA. Check with them to rename one from the custom fields screens to understand which one is actually used by your team and remove the unnecessary one.