Fazila Ashraf Community Champion

@Asha , the mandatory field configuraitons can be defined specifically for issue types via the field configuration schemes. Please create the field configuration specific to Epic and make the field only required for epic type through the field configuration…

@Asif Khan , I see that it has been many months since you asked this question. It is under the collection 'Atlassian Cloud Migration', does this problem is related to a migration? Can you check whether the answer…

@Bhaskarreddy , i see that its been many months since you asked this question. In case it helps, the instructions to rename an organization is available in https://confluence.atlassian.com/cloud/set-up-an-atlassian-organization-938859734.html#SetupanAtlassianorganization-Renameanorganization

Thank you @Elizabeth Howden ! This did give me more clarity.. But one of the biggest blocker for my team is that we have used hundreds of scriptrunner scripted customization and was told that we will have to rewrite all the scripts for the cloud version of scriptrunner :( 

@Rajesh Arvapalli , you should be able to edit the entered worklog and reduce the time logged. https://confluence.atlassian.com/display/JIRA040/Logging+Work+on+an+Issue#LoggingWorkonanIssue-Editingaworklogentry Note that you should have 'edit worklog' permission in the project to do this

@Vihangi Desai , is the issue type added to the project's 'issue type scheme'? or did you by chance create a subtask issue type?

@Vihangi Desai , you can create a new issue type called suggestion (similar to bug type) and configure the screens and fields accordingly? https://confluence.atlassian.com/adminjiracloud/adding-editing-and-deleting-an-issue-type-844500747.html

Most welcome! :)

@Cemal , sorry to ask the same question again. But this is a general behaviour when the last column in the board is not mapped to the status which you consider as done. So i am still asking you to check on your last column of this board.. Does it have the status 'Closed'?

Can you also add yourself as the agent to this particular project.. From the roles section?

@Soporte Cinfo , ah yes, you should have the service desk agent license to use this service desk feature. Can you add yourself to the jira-servicedesk-user or any of the group that you have configured to have the service desk application access?

@Samuel Bar Unfortunately this is not achievable in JIRA with out a plugin. I would then suggest you to have individual transitions to the target instead of using a shared transition.

One way is to use the postfunction from JMWE plugin that sets the condition (in turn visibility) on the transition to the list of statuses -> https://innovalog.atlassian.net/wiki/spaces/JMWE/pages/171016204/Current+Status+Condition

@Soporte Cinfo , are you sure that portal belongs to this project in the screenshot? Can you check this in all your jira service desk projects to see whether the portal belongs to another project? go to https://<jiraURL>/servicedesk/admin/<projectkey>/request-types and remove/delete the other request types and configure…

@Soporte Cinfo ,what you see in the portal is not the issue types but are request types that are created from the issue types as the base. See https://confluence.atlassian.com/servicedeskserver/creating-service-desk-request-types-939926101.html on how to manage these request types from the project administration

@Archana , the doc link you are referring to is for jira server. It doesnt have this token id concept. For cloud, i dont think email address work

Editing the answer as this has wrong information and do not want to confuse anyone. Refer to the reply below from @Ishan Somasiri for the answer Thanks @Ishan Somasiri 

Did you also do a reindex ?

Like i mentioned in my answer, there is no custom projectTemplateKey at the moment. You will have to use from the list available in https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-post Screenshot from the above link From REST API, it is also not possible to create…

@jennifer , what is the error you received while attaching? Are other users seeing the same issue? If is happening to many users, would advice you to contact atlassian support via https://support.atlassian.com/

@[deleted] , the list of available project template keys are in https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-post Are you looking to create a new custom template? If yes, i don't think that is possible anymore. You could however create projects with shared schemes…

@AnupamS , Could you try running the integrity checker? May be the db has inconsistent information about that transaction.

@Archana , i just tested this out.. The email address doesnt work.. But there is an id like '520058:d7c6c728-5501-4905-a5e5-c1e7bbc55265' when you go to your profile. When i use that in the format below, it works https://<Cloud instance…

@Cemal , Are the status of the stories is Open? Did you change the status to the one that is mapped as the last column of the scrum board ?

@Nuno Lamarao , You can add status to the active sprints - card layout in your board settings.

You could use the automation like Kristina mentioned or use a filter subscription to the jira groups with the assignee = currentuser() criteria. But the key is the JQL. For duedate crossed -> assignee = currentUser() and duedate < now() and resolution is empty For startdate is one month ahead -> assignee = currentuser()…

@Jack Brickey , this is nice.. Can this be used in a jql? Or should the value be stored on a field like a 'scripted field'?

@manikanta ch , unfortunately the answer is no. Behaviours do not work on view screen.. Field level restriction is not available in JIRA. The security scheme can help in hiding the whole issue but not just few fields.

@Greg Chapman , It is not possible to compare 2 fields in JIRA by default. Do you have scriptrunner? If yes, you can look at https://scriptrunner-docs.connect.adaptavist.com/jiracloud/enhanced-search.html#_datecompare 

@Tatjana Zbanova Are you able to access that Epic directly? If yes, can you click on the + in the 'issues in this epic' section and try to create? If you are not able to access the EPIC directly, then you will have to check the permissions and security levels..