Fazila Ashraf Community Champion

Hi @Benjamin Tong , Welcome to community! You will be using 2 different JIRA projects to handle the 2 different email request processing?

Hi @Benny Linnet Bøttkjær Welcome to community! Please find the KB regarding that topic here -> https://confluence.atlassian.com/cloudkb/removing-a-site-admin-or-organization-admin-975031716.html

@Raj Sharma , i tried this too and i works correctly for me. Are you sure that the ticket was not assigned to the user in October? If you are interested in not resolved ticket before that duration, you can add another clause like below assignee was in (XXX,XXX) during ("2020/10/01", "2020/10/30") and resolution…

Yes, that's correct

@Raj Sharma , i just tried 'assignee was in (user1, user2)' and that works for me

Hi @Varun , By marking as duplicate, do you mean linking the issue as duplicate to the current issue? No, it doesnt automatically update the severity or any other fields of the ticket. Only the link will be updated

@Raj Sharma , Was operator can be used with assignee. Are you not able to use it?

Congratulations! :) 

Hi @Sai Gangadhar Do you have scriptrunner? If so, adding options with https://scriptrunner.adaptavist.com/5.5.2/jira/builtin-scripts.html#_bulk_import_custom_field_values is very simple

For any one who was looking for a solution on this, scriptrunner documentation has a latest solution. See https://scriptrunner.adaptavist.com/5.0.9/jira/builtin-scripts.html#_send_a_custom_email If you are sending HTML mails you will want fields containing wiki markup to be converted to HTML. You can use the following code…

@Jayshree Memane , if the account in the internal directory is granted the application license (jira core, software or service desk agent) by adding to the appropriate application access group, then it will increase the license consumption accordingly.

Hi @Andreas Karner Have you tried all troubleshooting steps in https://confluence.atlassian.com/jirakb/troubleshoot-a-reindex-failure-in-jira-server-429917142.html ?

oh really..! Being a smart and lazy person :P , i used the scriptrunner script to add 58 child options and added more manually and was able to create newer options (tried till 65) with out any problem. Would recommend you to try reproduce the problem in a different cascading select field. Scriptrunner being super awesome,…

Hi @Natálie All cloud plugin trials follow the below way

@Aco QA , is your requirement that when epic status changes to done, due date should be set? Or vice versa? Either way, you should look at setting up an automation rule. 

Hi @Smtep Neme I do not know why it is failing for you but i just tried to add 100 child options (not manually but using https://scriptrunner.adaptavist.com/5.6.8/jira/builtin-scripts.html#_bulk_import_custom_field_values ) and it worked Can you try in a different browser session?

@Sreeram Pullisserry , for this use case, look at the escalation services from scriptrunner plugin https://scriptrunner.adaptavist.com/5.0.2/jira/escalation-service.html

@l.rabino , sorry to have lead you wrongly in my previous comment. "Anonymous users will have access equivalent to Jira Core users. In other words, they can view issues and work in any type of project, but they won't see product-specific features, like agile boards, which are Jira Software-specific features. ." Referring…

@Natálie , i have seen this article about the plugin that could help https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Expose-your-beautifully-crafted-Dashboard-through-the-Jira/ba-p/1475487

@l.rabino , the board access is determined by the filter share. Is the filter of the board shared with "anyone"?

Hi @Etimesource Technology Welcome to the community! JIRA core is a simple issue tracker. JIRA software is for agile development teams and JIRA service desk is for the service desk teams With JIRA service desk, you can configure it such a way that customers send email to the support email address and they are converted to…

Great points! Thank you!

Hi @Dennis Küenzi , Welcome to community! The functionality you are looking for is available in https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview Unfortunately not available at the moment with scriptrunner :( 

Hi @Lydie_H Welcome to the community! You should be able to add 'story points' to your tasks screens and do estimations on them. The task type can be technically made to work like stories in the scrum project. But it is about how the team chooses to use it

ah. i feel the pain.. Do you have a lower environment which has an older back up of prod? If so, you can check there.. Else, can you dig through the logs to see all activities with your user id?

Ah ok.. Can you check the audit log and see whether that has the information about the change you made?

@Pavle Todorovic , sorry, can you explain about this more? If it is only the field in the screen, then adding the field back to the screen will bring the data back. If it is about field context, then see whether the article rom Prince Nyeche ->…

Hi @Ildi Hajdu , Welcome to community! I do not think this is achievable out of the box. But if you have scriprunner plugin installed, you can use a clause like below issueFunction in commented("after -1w") More info in https://scriptrunner.adaptavist.com/5.5.8/jira/jql-functions.html#_comments Hope this helps! 

@l.rabino , Are you trying to access a direct link to the ticket of the project to which the permission scheme is associated?

My list is 1. Whatsapp - for messaging 2. Chrome - for browsing, access emails etc 3. Google pay - for the financial transactions