Fazila Ashraf Community Champion

Hi @Andranik Ghalechyan How many projects are in the board's scope? 

Good to know that it is only for a specific project and working well for the site admin. Can you also reconfirm that reported users can access a different project's issue 's people section? Can you confirm that the people section fields have values filled in them? And also that the reported users have edit permission in…

Last column I get the same value for all items which should be different -> Is it that only the first choice of the multiselect is displayed? try -> {{issue.customfield_38901.value}} intead?

Hi @Enache_ Bogdan _Allianz Services_ Welcome to community! Information in doc https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/ and https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-lists/ might be helpful for setting this up for a multi value custom field.…

Hi @Snehil Gupta Is this issue noticed in a specific ticket or specific project or for every project and everyone on your site? Please update Screenshot

Hi All, New update: With the ticket i raised with Atlassian support, this is what they said: "I have checked internally and I can confirm that the roll out of the depreciation has been postponed till September 2024 until the team will find an alternative for importing CSV files in Jira for non-admins and the notification…

Hi All, New update: With the ticket i raised with Atlassian support, this is what they said: "I have checked internally and I can confirm that the roll out of the depreciation has been postponed till September 2024 until the team will find an alternative for importing CSV files in Jira for non-admins and the notification…

AFAIK, there is no 6 months licenses but only monthly or annual/bi annual license packages. Recommend you to go with monthly and remove their access at the end of 6 months.

Hi @David Reynolds I know teams using JWM for the given asks. It is basically on the workflow statuses that we want the work item to go through in the life cycle and automated emails when the duedate on the tasks are near. Are you facing any specific challenges in implementing the process flow for these tasks?

@Serge Calderara , by triggerable automation, i referred to https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Manual-trigger-from-issue Trigger to perform the actions which you would have already written on that automation (set the default values to the fields + move)

@Serge Calderara May be rather than a standard move, you could write a manually triggerable automation that auto sets those values and then performs the move?

If you are only a project admin, you cannot edit this multi project scope global automation. Only your jira admin will be able to modify this. Refer to https://support.atlassian.com/cloud-automation/docs/permissions-required-for-jira-cloud-automation-rules/ 

Hi @Alejandro Zamit Welcome to community! Is this a problem only with one rule? Are you a site admin or a project admin?

Hi @Jesus M. Welcome to community! Natively there is no report on time between comments, you could create an automation that records time stamp in a field whenever a new comment is added. And also swap the timestamp to another field before overwriting the latest comment timestamp. Calculate the time diff between these 2 in…

Hi @bangun.sudjatmiko Remove those users from the product license group to remove billing for them. You can also open their account and toggle off their product access to make them non billable. Please note that such unlicensed users will not be able to access the Jira product.

@bangun.sudjatmiko , As you tagged this as Jira software standard plan, to use the product and update tickets the users need to be licensed. There are no free accounts in standard plan. Or may be i misunderstood something. Can you share link to the documentation on mention of this not billing / free account usage?

Hi @bangun.sudjatmiko Welcome to community! By 'not billing' , do you mean remove them so they will not access the product anymore? What will the 'not billing' users use the site for? Also can you reconfirm that this is for Standard plan?

Hi @Pratiksha Kate I believe your question is about the usecase for "Forms on customer request" and "Forms on issues". It is about visibility. "Forms on customer request" APIs handle external forms on customer requests in the portal. For internal forms, "Forms on issues" is used.

Hi @Anirudh Pratap Verma With the premium subscription, you can create 1 sandbox instance per premium product. You can create sandbox with prod data copy but cannot move the data from sandbox to prod natively. Do remember that not everything gets copied from prod to sandbox. Refer…

Thanks for sharing the update!

Hi @ICT * Go to Settings () > User management. * Select a user on the Users page. If the user is deactivated there, enable access to the site.

Hi @Dina Levy Welcome to community! The question was previously asked in https://community.atlassian.com/t5/Jira-Software-questions/Jira-query-on-mention-in-Confluence-page/qaq-p/700628 . Recommend you to try the issue in (issuesWithRemoteLinksByGlobalId('appId=<APP_ID>&pageId=<PAGE_ID>')) approach mentioned there. Hope it…

Hi @BIESHEUVEL Martijn Welcome to community! Are you able to login successfully to your Jira site and the problem is with accessing only the new project? Is it a team managed project or a company managed Jira project? Can you ask this to your project admin?

Hi @Ravi Prasad I confirm that there doesnt seem to be a rest api end point to create the request type group. Not even an experimental one. There is one to get the list of request type groups…

How would you tell in your process which is old and which is new? e.g., the old is the attachment that uploaded when the status is Open ?

Hi @Jason Liu Can you dig more into the crowd logs to find more details of the cause of the error?

Hi @Mattia Battan After sending the doc to user, can you make a ticket transition to another specific status? And then the automation can only focus on that specific status condition for the new attachment?

Hi @박성민(학해) You can switch to JQL and then * If you're searching for issues assigned to a specific team, type Team ="shared team name". * If you're searching for issues assigned to any set of teams, type Team in ("Shared team 1", "Shared team 2", "Shared team 3").

Hi @Marco Martinato Subtasks cannot be created independently. You can find the option to create a subtask only from a standard task. The JSM documentation for this is not working for some reason - https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-and-sub-tasks/ But it is mostly same like the…

Hi @Joseph Hansbrough You can also use {{assignee.key}} smart value to add the assignee as a watcher.