Fazila Ashraf Community Champion

My second question was to point towards any automations in the system that manipulates the data after creation

Hi @ioana pacurar Welcome to community! If there is a particular status that marks entry to your team, then you can query them like below status changed to "Entry status" after startOfMonth() and assignee is not memberOf("my team group")

Hi @Ambika Thangasamy , Welcome to community! Are there any errors or warnings with the import operation? Are there any automations in the system that resets the priority after the import?

@Dawn Criswell , Welcome to community! May be you could create the next subtask through automation when a sub task goes to complete status?

Right. If you were getting emails from notification schemes for those issues to the same email address , then ok. Are you sure that the email part of the automation is reached passing all the conditions? Can you create a sample automation to just send the emails with out any condition checking?

Hi @Irina Poghosyan Welcome to community! On a standard plan, Timeline is the same Roadmap Also read https://community.atlassian.com/t5/Jira-articles/New-name-same-powerful-features-Roadmap-is-now-Timeline/ba-p/2348378

Hi @Detsha Welcome to community! Can you use the assets feature that comes in the premium plan? If not, you might have to purchase external plugins like https://elements-apps.com/cmdb-elements-connect/ to connect

Other notifications triggered by notification scheme to these issue lands in the mail box of sushmita.c@tayana.in ?

What is the 'Copy to' custom field type? Are you sure for the not triggered issues, the value equals to COMEX?

ah my bad. Please use the below setting

Hi @Martina Bassi Can you detail the use case for this ask? You can create versions/releases explicitly calling the full release names. What is the problem you face with that approach?

Does these 2 hard coded email addresses have Jira work management licenses and access to this project? james.jacob@tayana.in sushmita.c@tayana.in

Hi @Shabaz Possible in Jira but you would have to configure issue security levels and schemes to achieve this ask. The topic could be bit advanced. Recommend you this resource https://university.atlassian.com/student/page/1132603-harness-the-power-of-issue-level-security-in-jira-projects-webinar

Hi @Sushmita Chakraborty Welcome to community! Can you share the snapshot of what your automation rule does for the email sending action?

Hi @Chris Gaines This incident is resolved now -> https://jira-service-management.status.atlassian.com/incidents/lshljpm7npbq Should be working now for you :) 

Hi @박성민(학해) I think this happens when the customer is invited in multiple places like in customer section of the project level and also from user administration level. Can you verify please?

Hi @Rajesh Sankarapandian Welcome to community! She able to login would mean she has got license to the site but she additionally needs access to projects to view the board and data in them. Are you a project admin of this project in question? 

Hi @BenWade Is there a reason why you do not want to handle it link below? Basically to remove the clone link and relink with a different type with additional blocks?

Yup, that suggestion is not implemented by Atlassian yet. I meant, when that suggested feature is developed by Atlassian and released , only then it will be feasible and not at this time. :( 

Hi @Neeta Dubey Not available yet for project roles. If https://jira.atlassian.com/browse/JRACLOUD-21711 is implemented, then it would be feasible. On the other hand, if you are looking for memberOf("group") , that is already available.

Hi @Sam Ben-David Not available for text based field like summary / description but for select fields like issue type , components, assignee etc, the "one of" , "contains any of" operators are available to compare for multi values.

hmm.. Not a feature in Jira but if it helps, you could design an automation to append the summary , description etc to another ticket's summary, description etc and delete the current ticket. Is that what you expect from the merge operation?

Hi @Subuloye Adeyemi Welcome to community! Is your JSM portal login free/ accept anonymous ? Which widget are you trying to include in wordpress? 

Hi @Джаваншир Мустафаев https://marketplace.atlassian.com/apps/1211881/planner-by-tempo-resource-planning-capacity-planning?hosting=cloud&tab=overview is a popular plugin for this use case.

Hi @Aliya John Welcome to community! You can move the issue to a different issue type in same project with these steps: * Navigate to your issue * Click the "..." button, you should see a lot of options * Click "Move" and follow the procedure to change the type to "Inquiry"

Hi @Kristin Reitzig Welcome to community! You can click on "Zum Free-Tarif Weschsein" in the screenshot?

I experimented different approaches in the settings but couldn't achieve the ask. The user picker displays the users who have access to the portal. For a restricted project, i couldn't make this work without granted them customer role. Checked on the other posts and dont see any one else who sorted this out already. :( Is…

Hey @Timo Engelvaart Welcome to community! By direct access, do you mean that you cannot make the portal available to the user in example Mike and have this option that "Customers can search for other customers within their organizations" checked? Try 'Customers can search for other customers within their organizations, or…

ah so sorry, my bad! I thought this was people section of the issue in the issue view. 

Hi @Carol Su By backend portal, do you mean agent view? I recommend you to check on this KB -> https://confluence.atlassian.com/jirakb/attachments-not-viewable-on-customer-portal-1216970824.html and see whether it helps