Clara Belin-Brosseau_Elevatic Atlassian Partner

Ahah great ;)

My pleasure @Anca Cristescu Be careful to use Elements Copy and Sync and not Elements Connect which is another of our apps but doesn't serve the same purpose ;)

Hello @Anca Cristescu And thank you @Marc -Devoteam- for mentioning Elements Copy & Sync! If I understand correctly, you’re trying to clone issues from a project to another one with different issue types, right? In that case, I would recommend trying our app Elements Copy & Sync that allows you to clone and sync a full…

Hello @Varsha Mungale Do you also wish to copy your issues to the new project?

Hello @Lukas Hametner If I understand correctly, you’re trying to clone an issue from a templated issue, right? In that case, I can suggest creating a template project with your templated issues and then trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content…

Hello @Virgil If I understand correctly, you’re trying to clone an issue across projects and to keep them linked together, right? In that case, I can suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields,…

Hello @Blake Thompson and welcome to the Atlassian Community! If I understand correctly, you’re trying to bulk clone tasks and sub-tasks at once, right? In that case, I can suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description,…

Hello @Tushar An alternative to Automation (easier and quicker) to clone epics with their child issues is to use our app Elements Copy & Sync. It allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). You can check the guide here.…

Hello @Antonio Campagna If I understand correctly, you’re trying to perform bi-directional sync across issues, right? In that case, I can suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments,…

Hello @Boris Engert An alternative to Automation to synchronize issues between Jira Software and JSM is to use our app Elements Copy & Sync. It's automated and usually easier to set up compared to Automation. It allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom…

It might be possible with Automation but it would require creating many different rules, especially to clone the full hierarchy of issues. However, I won't be the most qualified to explain how to do it I'm afraid :)

Hello @Jonathan King If I understand correctly, you’re trying to copy issues with all their subtasks under a given fix version, right? In that case, I can suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields,…

I've looked into what you've done and according to me, if the comment visiblity is well set on "Share with customer" and if it's done by an actor with a JSM license, well identified has an agent for this JSM portal, it should work... Sorry, I don't think I have another solution for you here, as I said Automation can be…

Hello @Boluwatife Adewole I understand correctly, you’re trying to copy a Figma design link from one issue to another, right? In that case, I can suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments,…

Hello @Mario Barbaric I understand what you’re trying to do is to clone issues from JSM to Software and sync comments and attachments between the two. In that case, Automation can surely do it but it might be complex to implement. I can suggest trying our app Elements Copy & Sync that allows you to clone and sync a full…

Hello @Katie M If you're seeking for an easy way to automatically clone an issue across projects and sync their status, I suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). You can…

Hello @Shivani Saran and welcome to Atlassian Community :) If you're seeking for an easy way to clone an issue across projects including form submission details, I suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom…

Hello @Caitlin_Pedersen If you're seeking for an easy way to clone an issue and map two different fields across projects, I suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). You…

@Joseph Chung Yin , you can add me on Linkedin or via Slack on the community leader channel, I think Charlotte sent you a message!

Hello @Drishti Maharaj If you're seeking for an easy way to clone an issue into multiple ones in another project, I suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). You can check…

Hellon @Yasmeen Odeh If you're seeking for an easy way to clone all your issues from one projet to another, you can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). You can check our guide…

Hello @Bridget Dunstan and welcome to the community :) If you're seeking for an easy way to clone an epic with all the tasks in the same order, you can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments,…

Thank you for your answer @Joseph Chung Yin ! I would love to discuss it with you if you have more insights Charlotte, one of my teammates just reached out to you on Slack :)

Hello @Fatema Faheem I would recommend you having a look at the app Elements Pulse we released on the Marketplace dedicated to XLAs and customer satisfaction in JSM. You’ll have access to complete dashboards with metrics about: * Customer satisfaction (with NPS and CSAT surveys) * Service quality * SLAs * Productivity You…

Hello @Shivani Saran There is another way to clone and link issues together that might be easier for you. You can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). Both apps are…

Hello @Karla Garcia Another way to automatically clone issues is to use our app Elements Copy & Sync. It allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). You can check the guide here. The app is for free during 30 days (and it…

Hello @Max_Clark There is another way to link cloned issues together that might be easier for you. You can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). Both apps are automatically…

Hello @Gen Mark Dulay, If you’re seeking for an easy way to create knowledge base articles in Confluence from Jira issues based on a status change, I suggest taking a look at our application Elements Publish. You’ll be able to automatically create Confluence pages from Jira issues and add comments to the body as well. You…

Hello @Shweta Kalra If you're seeking for an easy way to clone a subtask from one project to another along with comments, you can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). You can…

Hello @Jeremy Snyder If you're seeking for an easier way to clone an issue from JSM to Jira Software, you can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). You can check our guide here.…