Gizem Gökçe (OBSS) Atlassian Partner

Hello @K_ , In our app you can add multiple grouping fields to report separately. For example, in the screenshot below, I've grouped the issues by issue type, customer and priority. Perhaps this solution is the answer to your question. If you prefer, you can also arrange a live demo so that we can go through your case in…

Hello @Sampath , As far as I understand you are trying to calculate the resolution time of the tickets. For that I can suggest you a marketplace app which will give you ready-to-go reports. Timepiece - Time in Status for Jira ,the oldest and the most comprehensive "Time in Status" app in Atlassian Marketplace, which is…

Hello @Lori Benowitz , Welcome to the community! The required data is available in each issue's history but you will need to use a marketplace app to get ready-to-go reports. Good news that report is available in our application where you can directly learn the transition dates without having to deal with Jira issue…

Hello @Mar , There is no built in solution in Jira for this. So in order to track the time spent on each status I suggest you use a marketplace app. Timepiece - Time in Status for Jira ,the oldest and the most comprehensive "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report…

Hello @Sean Duffy , Welcome to the community! For your need I can recommend a marketplace app. Timepiece - Time in Status for Jira , the oldest and the most comprehensive "Time in Status" app in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center. Timepiece mainly…

Hello @Maria Dias , Welcome to the community! To track time per individual team member, I suggest you use a 3rd party app. For this purpose I can recommend Timepiece - Time in Status for Jira app, the oldest and the most comprehensive Time in Status solution in Atlassian Marketplace, which is built by my team at OBSS. It…

Hello @Graeme Doyle , For your needs, I can recommend Timepiece - Time in Status for Jira , the oldest and the most comprehensive "Time in Status" solution in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Data Center and Cloud. Timepiece mainly allows you to see how much time each…

Hello @elle fortner , Welcome to the community! Timepiece - Time in Status for Jira ,the oldest and the most comprehensive "Time in Status" solution in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need. In Status Duration report you can combine the time for multiple…

Hello @Henry Chad Apale , Welcome to the community! May I suggest you another app? I think you will find it useful. Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need. In Status…

Hello @Swetha Dilip , Welcome to the community! To get all the reports you want on different metrics, I recommend using a marketplace app. I can recommend Timepiece - Time in Status for Jira , the oldest and leading "Time in Status" app in Atlassian Marketplace, which is built by my team at OBSS. It is available for Jira…

Hello @Thomas Pleli , Welcome to the community! The required data is available in each issue's history but you will need to use a marketplace app to get ready-to-go reports. Good news that report is available in our application where you can directly learn the transition dates without having to deal with Jira issue…

Hello @jira_admin_cu , It is possible to have this information through Timepiece - Time in Status for Jira You can use Transition Count report and as a report option if you choose the average you will get your desired report. Disclaimer: I am the product manager for Timepiece app in our company OBSS. I hope it helps. Gizem 

Hello @Kevin Jackey , For your case my recommended app is Timepiece - Time in Status for Jira app, the oldest and leading Time in Status app in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center. Timepiece mainly allows you to see how much time each issue spent…

Hello @Vipin Kumar , Welcome to the community! There is no built in solution in Jira for this. So in order to track TAT without including weekends (or non-working days) I suggest you use a marketplace app. Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is…

Hello @Stella Mariz R_ Calleja , Welcome to the community! If you want to track your developers activity in Jira and measure how much time each developer or a whole team spent time on each status or on total issue , my recommendation is Timepiece - Time in Status for Jira app. It is the oldest and leading Time in Status…

Hello @Jake Norton , Welcome to the community! f you want to see SLA breaches, you will need to extract data from the Issue History. I suggest you use a third party application to do this. Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my…

Hello @Farhan Sheikh , Welcome to the community! I can provide you with some articles from the Atlassian Community which offer guidance on how to improve time management in your projects. In addition, I can offer you some best practices for using Jira efficiently in project management. Time in Status: How to measure in…

Hello @Hafeez Ul-Rahman , Welcome to the community! I am the product manager of Timepiece - Time in Status for Jira. Regarding your case, please contact our support team about your case via our support portal or simply email us at appsupport@obss.tech. We will be happy to assist you. Best Regards, Gizem

Hello @Monika Rani , Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need. Our app is available for both Jira Cloud, and Data Center. Timepiece mainly allows you to see how much time each…

Hello @Pieter Botha , In order to track the time spent on each status I suggest you use a marketplace app. Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need. Our app is available for…

Hello @Ignacio Iglesis López , Welcome to the community! For the solution of your problem I will suggest you to use a 3rd party app. Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need.…

Hello @linda.van.gool , Welcome to the community! There is no built in solution in Jira for this. So in order to track the time spent on each story, I suggest you use a marketplace app. Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team…

Hello @Vera Valshonok , Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need. Our app is available for both Jira Cloud, and Data Center. Duration Between Statuses report type which shows…

Hello @Naven Kumar In order to calculate the time taken by each assignee I suggest you use a 3rd party app. For this purpose I can recommend Timepiece - Time in Status for Jira app, the oldest and leading Time in Status app in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Cloud,…

Hello @Joerg Aschberger , Welcome to the community! The required data is available in each issue's history but you will need to use a marketplace app to get ready-to-go reports. Good news that report is available in our application where you can directly learn the transition dates without having to deal with Jira issue…

Hello @Andy Keyworth , Welcome to the community! The required data is available in each issue's history but you will need to use a marketplace app to get ready-to-go reports. Good news that report is available in our application where you can directly learn the transition dates without having to deal with Jira issue…

Hello @Rostam Kilgour , My recommended app for you is Timepiece - Time in Status for Jira app, the oldest and leading Time in Status app in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center. There are two ways to find out how long it takes to assign an issue. The…

Hello @Ken Obsequio , In order to measure First Response Time or Resolution time per agent I would recommend using a third-party app, as there is no built-in solution in JIRA for this. My recommendation is Timepiece - Time in Status for Jira app, the oldest and leading Time in Status app in Atlassian Marketplace, which is…

Hello @Marco de Beaumont , The export process is pretty straightforward. From the Timepiece app screen, set up your report and click the export button. Our app also allows you to save/load report settings so you don't have to run the same report over and over again. If you need detailed information on these I've linked the…

Hello @Marco de Beaumont , Welcome to the community! There is no built in solution in Jira for this. So in order to track the time spent on each status I suggest you use a marketplace app. Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my…