Gizem Gökçe (OBSS) Atlassian Partner

Hello @Eric Roetenberg , Unfortunately, there is no built in solution in Jira for this. So in order to see an Issue Age chart I suggest you use a marketplace app. Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report…

Hello @Adrian Avalos , As the fellow Atlassian marketplace partners have said, I am also here to propose my teams app, which by the way will be the perfect solution for your needs. However, before I go into the features of our app, I would like to suggest a JQL query that might solve your problem. This JQL query will…

Hello @Chris Rhodes , Welcome to the community. As Sushant mentioned the built-in Pie Chart gadget does not provide a direct option to change the date range. However, it is possible to achieve this by using a third party app. For this purpose I can recommend Timepiece - Time in Status for Jira app, the oldest and leading…

Hello @Saad Haq , Welcome to the community! Generating a script to obtain this information would be a time-consuming process, as there are already ready-made apps specifically designed for this purpose. So in order to track the time spent on each status I suggest you use a marketplace app. Timepiece - Time in Status for…

@Florian Bonniec thank you for suggesting Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS. Hello @Taylor Huston let me give you a little bit of information about our app that I think will cover your question. Timepiece mainly…

Hello @Igal Altshuler , I've written an article in the Atlassian Community about Revealing Operational Excellence: Identifying Bottlenecks through Metrics like Cycle Time, Lead Time In the second part of this article, I talked about how to create cycle time reports in our Timepiece - Time in Status for Jira app. If you…

Hello @Ashish Chopade , Welcome to the Atlassian Community! In order to measure total time spent by each agent on a ticket I suggest you use a 3rd party app. For this purpose I can recommend Timepiece - Time in Status for Jira app, the oldest and leading Time in Status app in Atlassian Marketplace, which is built by my…

Hello @Lee Street , I understand that you are not looking for a paid solution right now. However, if you ever need it I can recommend Timepiece - Time in Status for Jira , the oldest and leading "Time in Status" app in Atlassian Marketplace, which is built by my team at OBSS. It is available for Jira Server, Cloud, and…

Hello @Cynthia Pearson , There is no built in solution in Jira for this. So in order to track the time spent on each status I suggest you use a marketplace app. Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type…

Hello @Ralph Pierik , Welcome to the community! In order to track leadtime for bugs in an epic, Timepiece - Time in Status for Jira , the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need. Our app is available for both Jira…

Hello @chanda kumari , Welcome to the community! In order to measure and understand your team members productivity, I can recommend Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace which is developed by my team at OBSS, has a report type that will meet your need. Our…

Hello @Eric Douglas Anderson , There is no built in solution in Jira for this. So in order to track the time spent on each status I suggest you use a marketplace app. Timepiece - Time in Status for Jira the oldest and leading Time in Status app in Atlassian Marketplace, which is developed by my team at OBSS, has a report…

Hello @Paulo Roberto Fregatti , I can recommend Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace which is developed by my team at OBSS. Our app is available for both Jira Cloud, and Data Center. Timepiece reports can be accessed through its own reporting page,…

Hi @JOHN WIN SUNDAR , There is no built in solution in Jira for this. So in order to track the time spent on each status I suggest you use a marketplace app. Timepiece - Time in Status for Jira ,the oldest and leading Time in Status app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that…

Hello @Amelie Allen , Welcome to the community! One way is to use the Jira Rest API's to pull Time in Status data from issue histories. However, building such a solution will be very time consuming for you. Every time JIRA is updated, there may be changes to the API's, the structure of the data, the structure of the issue…

Hello @Jake S , In order to measure and understand your team members productivity, I can recommend Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace which is developed by my team at OBSS, has a report type that will meet your need. Our app is available for both Jira…

Hello @Jenny Smedley , Welcome to the community! There is no built in solution in Jira for this. So in order to track the cycle time I suggest you use a marketplace app. Timepiece - Time in Status for Jira , the oldest and leading Time in Status app in Atlassian Marketplace which is developed by my team at OBSS, has a…

Hello @Stefannie Tan , Unfortunately, SLAs do not work retroactively on resolved issues. This is the way Atlassian has set up the SLA mechanism in JSM. Therefore, if you want to see time-to-response values retrospectively, you will need to use third-party marketplace applications that process issue histories and return…

Hello @Annapurna Banka , When you refer to the Time in Status tab, do you mean the main page of the Time in Status application? If so, could you please tell me which Time in Status app you are referring to, as there are several apps on the market with the same name? If it is Timepiece - Time in Status for Jira (my team)…

Hello @Nicolas Andika , There is no built in solution in Jira for this. So in order to track the time spent in between statuses I suggest you use a marketplace app. If you are ok to use a marketplace app for your reports, Timepiece - Time in Status for Jira which is developed by my team at OBSS, is the tool I would highly…

Hello @Priya raajendira , Welcome to the community! I would like to introduce you to a very advanced tool with which you can easily access the reports you request. I can recommend Timepiece - Time in Status for Jira which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center. Time in Status…

Hello @Kiri , I suggest you read my article on metrics. It is a 5 minute read. In this article I also offer you a way to measure resolution time in Jira Cloud. I hope you benefit from the article. Revealing Operational Excellence: Identifying Bottlenecks through Metrics like Cycle Time, Lead Time 

Hello @Shaun McGuire , If you are ok to use a marketplace app for your reports, Timepiece - Time in Status for Jira which is developed by my team at OBSS, is the tool I would highly recommend. It is available for both Jira Cloud and Data Center. Time in Status mainly allows you to see how much time each issue spent…

Hello @Abdelaziz ED-DAOUY , It seems to me that you only want working hours to be included in the calculation of issue resolution times however there is no built in solution in Jira for this. If that is your case, I suggest you use a marketplace app for reporting the duration of issues. I believe Timepiece - Time in Status…

Hello @jriccardo , Sometimes it can be difficult, confusing and time-consuming to find your way through JIRA DB Schemas and create a solution on your own. For specific needs like yours, it is better to use out-of-the-box solutions. If you are open to using an application specifically tailored to your needs, Timepiece -…

Hello @Vera Valshonok , If you are ok to use a marketplace app for your reports, Timepiece - Time in Status for Jira which is developed by my team at OBSS, is the tool I would highly recommend. It is available for both Jira Cloud and Data Center. Time in Status mainly allows you to see how much time each issue spent…

Hello @Pomme Duccini , Welcome to the community! If you are ok to use a marketplace app for your reports, Timepiece - Time in Status for Jira which is developed by my team at OBSS, is the tool I would highly recommend. It is available for both Jira Cloud and Data Center. Time in Status mainly allows you to see how much…

Hello @Lalithesh , In one of my community articles I talked about a problem and a solution that is similar to yours. If you take a look at that article, you will see that you can apply the same steps for your escalated status. Recover Lost Time with Time in Status: Managing Blocked Tasks Hope you benefit from it. Best…

Hello @Catherine Huang , Welcome to the community! As far as I understand, your primary choice is not a paid solution, but if you would like to evaluate it, I would like to introduce you to a very advanced tool with which you can easily access the reports/results you request. If you are OK with using a marketplace app for…

Hello Kumari, I don't quite understand why you want to adjust JIRA according to your working hours, but it seems to me that you only want working hours to be included in the calculation of issue resolution times. If that is the case, I suggest you use a marketplace app for reporting the duration of issues. I…