Liron Atlassian Team

Hi @Vlasjov Prifti , I believe this field is searching for requests of type 'incident'. Is it possible you dont have any of them in your project? Thanks, Liron

Hey Cristian, what exactly isnt working? When you raise a request using email, what request type does it automatically get? Liron Product Manager on JSD

Hi Anna, unfortunately these features aren’t supported today with Insight. Let us know if you have any other questions or feedback.

Hello, have you tried enabling it for your instance? Try following this https://support.atlassian.com/jira-service-desk-cloud/docs/get-early-access-to-the-next-gen-jira-service-desk-experience/ Cheers, Liron Product Manager on JSD team

Hello Usama, Our support team may be able to help you - https://support.atlassian.com/contact/ Cheers, Liron Product team, JSD

Hey Roy, it may be worth raising a support ticket for this to check the problem. https://support.atlassian.com/contact/ Cheers, Liron Product Manager on Jira Service Desk team

Hey there! My name is Liron and I'm a product manager on Jira Service Desk. Are you looking to block (permission wise) what one team does versus another? Do both teams ever have cross over work? Or, is the only reason to keep them in one project due to the fact you want one portal? Thanks! Liron

Hey Philip, thanks for posting on community! My name is Liron and I am a product manager on Jira Service Desk. Totally understand your problem, and since this is the early access program we would love to talk to customers like yourself to understand this usecase better in order to figure out what exactly are the needs…

Thanks again Michael!

Hi there, and thank you for raising this issue! My name is Liron and I'm a product manager on the Jira Service Desk team. We recently released the ability to raise a JSD request on behalf of customers via the (+) create button , which comes on top of being able to do so via the portal. As mentioned above, you now have 2…

Hey Frederique, My name is Liron and I’m a product manager on Jira Service Desk. I am not sure I understand what you want to do, what do you mean by “deactivate”? Will be happy to help once once I know a bit more. Thanks ! 

Hey @Jason Tocci and thanks for your post. You mentioned two issues that are now basically going against your use case of using Conflunece: 1) Not having a page tree when on Overview. 2) Not being able to get rid of "Blogs" in specific spaces. #1 has been discussed all around the community with some other users too, not…

Perhaps because support tickets arent public?

This is great! I will make sure your names are added to our list of users to contact for our next round of interviews! Liron

Just replied to you there!

done :)

Will do Helen ! Wondering if there's a way here that you can give me your email address? Perhaps direct message me on Twitter? 

Can you please raise a support ticket? This obviously is a bug on your instance. Thanks!

Thanks for the recognition Jim. Regarding the specific page tree issue (it not being available in the overview page), I beg to differ that "Atlassian will not fix this until there is a demonstrable loss of revenue". Although revenue is obviously what drives most companies, it is not the only driver here I assure you. One…

Totally see your point. Thanks for bringing this to my attention!

Hey Abhay, My team here is telling me that this change of text was actually made at the end of 2015... Is it possible you're only noticing this now or am I missing something here?

Hey Till, I'm really sorry that you were offended by my comment. It was certainly never my intent to come across as arrogant and condescending. I think the best way to avoid any misunderstandings would be for us to continue this discussion via a video call. Would you be happy to do this? Thanks! Liron

Abhay, the definition of 'huge user backlash' is probably different in our worlds. I have not heard a single voice regarding the 'save for later' wording. If this is indeed confusing please let us know, and I will let our IX team know as well. We would like our products to be clear and for them to help you do your best…

Hey John, All our customers have been emailed (the admins) announcing this change. We have also blogged about it, and announcned it at the last Atlassian Summit. Still, I am well aware that most users would not have known about it beforehand. In the cloud world this works a bit differently to the server world, fortunately…

Hey Abhay, Sorry you've been feeling like there has been a silence. There surely isn't one! we have been active on all community posts - perhaps this one is really the one with the least Atlassian-ism on it - apologies for this. This issue is under technical review as you can see, and as Ran Ding replied earlier to you…

Hi all and thanks for your posts on this thread. We are indeed aware of this pain some customers are experiencing with the page tree not being there on Overview pages. Because we are listening, we have decided to extend the period customers can opt in and out of the new experience and we will only be bringing customers…

Hi Till, We do understand this request. Thanks for explaining it again, trust us that we are considering ALL angles and seeking to find the best solution for our customers. Thanks Liron

Hey Bruno, Anonymous users cannot opt out. We could opt out your whole instance but then how will you go back and forth in order to adjust to the new experience? Let me know how you want to proceed. Either way everyone will be opted back in mid September. Thanks! Liron

Hey, There is an opt out option in the UI both from your profile menu (bottom left, where you see your picture), or from the blue sidebar under 'New Experience' there's an opt out button. You can opt out between now and mid September by which date we will be switching everyone back onto the new experience. Please use this…

Please note, the dates have shifted - We are indeed aware of this pain some customers are experiencing with the page tree not being there on Overview pages. Because we are listening, we have decided to extend the period customers can opt in and out of the new experience and we will only be bringing customers back into the…