Josh Hammond Expert

@Pavel V is there any way for admins to see what is getting auto-removed? * Starting from Jun 16, 2025, we're going to start removing unused field associations from your field configuration schemes We greatly appreciate the focus on streamlining and improving these configurations, but this part has me a bit worried: *…

@Carol Low our team is going to be so excited with everything that you've listed here as upcoming features. There are at least 6 that are going to make huge impact for our organization on a daily basis. Thank you for tackling this important work! As part of the field enhancements, do you plan to provide the ability to…

Hi @Dominik Kaźmierski . Have you looked at JSM Assets? They can be really powerful for working around a lot of the Forms limitations and you can even use it to have multiple layers of cascading fields. For example: * Option A* (filtered by A) Option B* (filtered by B) Option C Asset & Configuration Management with Jira |…

Great article, @Ajay Adhikari . So true!

Hi @Ivan Ran . A couple questions for you: * Is there a way for admins to see who is using the old experience? * Is there a way for admins to convert users from the old to the new experience? Those two items would help us move the organization over to the latest experience. P.S. We had a user report that they're unable to…

Gotcha. What about splitting the overall work item into linked work items that each only require input one time?

@Erica Robinson I'm wondering if there's a different way to solve this. Perhaps attaching a Form to the request to capture the data in a more structured way?

@Annie Lieu thank you for the great post. It's nice to see such an enterprise-friendly feature being rolled out early on in a new Atlassian product's life.

@Danielle Dannenberg thank you for the information here! This answers a lot of our lingering questions.

Hi @[deleted] * When you've used a consolidated approach, how did you handle reporting and dashboards across different ITIL practices? For example, were you able to easily isolate metrics for Problem vs Incident vs Change?* This is one of the easier parts. JSM has "work types" (formerly "issue types") and "request types"…

@[deleted] you are wise for reaching out for thoughts on these consequential decisions. I am curious to see what other responses you receive. I'm curious about your thought to potentially split your JSM projects by work type (Incidents, Problems, Changes, etc). Since JSM can handle multiple work types within a project, I…

@Vie Nguyen I'd recommend extra caution with mass deletion via the API since the typical UI safeguards won't be there to warn you. This is especially important if AI designs your script. I would highly recommend taking a full instance backup with attachments before attempting something destructive like this. You could also…

@Luka Urushadze there's a lot of documentation regarding smart values and Automation here: Smart values in Atlassian Automation | Cloud automation Cloud | Atlassian Support

@Terry we implemented something similar but using a linked work item ("Survey" issue type) within the same project. @Marc -Devoteam-'s comments about the automation drawbacks are accurate. Additional topics you may want to consider include: * Preventing multiple surveys to be submitted for the same work item * Auto-closing…

Did anybody happen to find a feature request to allow labels to be added to Confluence whiteboards?

@Matt Smith I also noticed that VSA is shown in our JSM portal when an org admin navigates to it. However, using a test customer account I was able to confirm that the customer did not see the option. Did you happen to submit an Atlassian Support ticket for this? I'd be interested to hear what they say as advertising VSAs…

Thank you for the confirmation, @Justin King !

Hi @Jens Schumacher - Released_so . "Date first announced" could potentially alleviate the need to filter by status. I understand and appreciate the limitations you're running into here with this data not being readily available. Ideally, that would be tracked and visible on the Atlassian side as posts are created. There…

@Aditi Dalal thank you for the update and additional rationale. We can see and understand the potential for this reworked and standardized UI. Has there been any consideration to speeding up the implementation of the features to alleviate the biggest pain points expressed by reticent users so far? This article describes…

Thank you for the update, Jacob!

Hi @Justin King . We received the e-mail and all four reports were blank. Is it possible that the e-mail was sent out by mistake to certain customers?

Hi @Anastasia Gourina . Assuming your assets schema(s) and objecttype(s) have appropriate permissions for non-licensed users to see them, you should be able to select additional attributes to display on the macro. More information is available here: Display your Assets data on a Confluence page | Confluence Cloud |…

Hi @Jacob Shepard . I just saw this post from Alok Jain: Introducing the Atlassian Command Line Interface (ACLI) for Jira - Work Life by Atlassian. Is that post indicating that ACLI is out of beta? We're excited for the product, but the messaging has not been clear regarding its status.

Hi @Muammad Faizan Iftikhar . You're about to embark on quite the journey... :-) A variety of vendors offer *most* of the functionality you're probably looking for: * Revyz * Salto * Configuration Manager for Jira (CMJ) * etc. Atlassian is also working on the functionality: [CLOUD-11150] Ability to push data from sandbox…

@Luka Urushadze a less elegant solution, but slightly easier to implement if you're not familiar with smart values, would be to use the "Comment is the main action" rule trigger. You can then add condition elements for: * Status = Waiting for Customer * Initiator = Initiator is a customer Then you can have an action…

Thank you for the helpful information, @Claire Gayrard . Is the jira_issue_link_type table coming to Data Share? It doesn't appear to be available for us; only jira_issue_link is shown. If it's something that we should submit a support ticket for, I'll be happy to put one in.

Hi @Jens Schumacher - Released_so . Thanks for building this helpful tool! I'd like to see: * Filter by status in "New this week" tab* "Coming Soon", "Rolling Out", and "New This Week" aren't always used consistently * View and filter by date first announced (could be release week rather than a specific date)* It'd be…

@Luis alejandro Deobarro Navarro have you considered Portal Announcements (built-in feature)? Add an announcement to a help center or portal | Jira Service Management Cloud | Atlassian Support

In addition to what @arielei described, you'd likely want to create knowledge article(s) linked to your JSM project that contain the assets information. There's an assets macro that can perform this function. So the users would login to your help center, search for the KB article, and see the content without needing to…

@Kelly Jennings I'm not sure but am really interested in the answer as well. Having the ability to go backwards in the conversation flow does seem to be pretty important.