Josh Hammond Expert

Happy to help, @Jared Grywacheski . If you go into the JSM project you want to use the Rovo agent with, go to: * Channels & self service* Portal* Rovo agent From there, you can choose the agent to use and display the Rovo agent on the portal. Because it hasn't officially launched yet, documentation appears to be a bit…

Hi @Hermance NDounga - is there still a plan to make this feature available?

@Jared Grywacheski yes, you can scope the knowledge used by Rovo agents. You have some granularity around whether it will pull content from Confluence, Jira, Jira Service Management, Atlassian Home, and Atlassian Support Docs in the "Knowledge" section of the agent. You can also provide it strict instructions around what…

@Michael Frade it looks like you might be able to accomplish something like this using JSM Automation: How to use list functions (like size, average) on Assets object attributes in Automation

Hey @Jared Grywacheski . Yes, there is a difference between the two. When you're looking at your JSM customer portal, you should now see two options: * "Chat with a virtual service agent" <- this is the old VSA * Chat icon on the bottom right (it should have the Atlassian logo and say "Support" in the chat box when you…

@Rahil Hameed this feature is really shaping up quite well. Any updates on timing for when Journeys will be covered in native site backups?

Here are some related JAC tickets that you may want to vote on: * https://jira.atlassian.com/browse/ROVO-146 - Rovo governance and controls enhancements * https://jira.atlassian.com/browse/ROVO-23 - Ability to assign Rovo access based on user group membership * https://jira.atlassian.com/browse/ROVO-142 - Add ability to…

@David Quiram the blue "Create" button has been the bane of my JSM existence for years...

Full disclosure here - I along with one of my colleagues virtually met with @Ahmud Auleear a couple weeks ago to discuss the change and concerns that we had about it. Completely acknowledging upfront that this is not an opportunity that everyone has / will have; please know that we did our best to voice the same concerns…

Hi @Oliver Strauß . Our team tried all sorts of ways to make VSAs work in multi-lingual environments, but it's a fruitless endeavor. Would definitely recommend keeping an eye out for future beta / EAP opportunities for connecting true Rovo agents to JSM. Since VSAs were built on a more outdated technology, I wouldn't be…

It'd be great if the products had more native capabilities for managing OOO rather than needing to purchase Marketplace apps or building automation-based workarounds. JSD/JSM's been out since 2013 and there's still not a simple native solution for approvers to delegate their approvals to others while they're OOO...

@Jack Yu I saw the first video and was about to submit a JAC request for having AI generate drafts for us. Then I saw the second video... :-) Is it possible (or planned for the short- to medium-term) for this feature to be connected to a custom Rovo agent? That would allow us to have more control over the output of the KB…

I completely agree! Thanks for sharing, Bill.

Adding credit where credit is due for other community members and Atlassians that have called for similar concepts: * @Emma Yee and @__ Jimi Wikman* https://community.atlassian.com/forums/Atlassian-Platform-articles/Atlassian-Administration-notifications-are-now-in-beta/ba-p/2590735 * @Charles Matasker and @Bill Sheboy*…

Hi @Israel Padilla . Yes, you are not alone in using Confluence for your source code repository for Rovo Agents! The good news is that this functionality has the attention of the Rovo team. The JAC ticket is probably due for an update: https://jira.atlassian.com/browse/ROVO-93 . Feel free to vote and add any additional…

This is a helpful update. Looking forward to trying it out!

Let's go! This is great. Thank you, Justin!

@Jared Grywacheski yes, I get where you're coming from. It doesn't seem like there will be a significant distinction between Rovo and "Atlassian Intelligence" moving forward, so separation is unlikely. Not sure if you heard about this (or if your org would exceed the "free" usage limit), but there are charges related to…

@Jared Grywacheski as it stands right now, the Beta you're referring to leverages both Rovo and VSA functionality. I just got access to it a few days ago and am still working to understand it, but there are some really interesting concepts at play. When this functionality goes GA, my assumption will be that VSAs (in their…

Hi @Radia Dev . Your timing is impeccable. This new Beta was announced that should directly fulfill your needs: Shape the Future of Rovo-Powered Support: Join the Beta for Next-Gen Jira Service Management Automation

@Justin King the smart links in Assets have been much appreciated.

Awesome post, @Albert Sundjaja !

Great article, @Gabi Mucha! Looking forward to this feature being available for my org in the near future.

I'm a little late to the party here but wanted to voice support for @Rune Rasmussen 's request about how archival impacts JQL. I'm in 100% support of what has been outlined here.

Hi @Ashwini Rattihalli . We're looking forward to this!

@Michael Colgan you could try this (no additional cost and it's a 1st-party connector): Jira Cloud for Excel (official) | Atlassian Marketplace . That would allow you to pull Jira data into Excel, where you could then provide reporting (or use the Excel file as a source for tools like Power BI or Tableau).

Thank you for the update, Tina.

Great news. Thanks so much for your help, @Pavel V !

@Tanya Maddalena I echo the comments made by @Dave Meredith and @James Woyciesjes . * Will this functionality be available for JSM or just the other Jira products? * What is the rollout schedule?

Great article, @Patricia Modispacher _k15t_ ! Really excited to see this feature become GA. It's a great example of an accessibility improvement that helps everyone.