Comments
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Thank you for the very helpful clarifications, @Sushant Koshy!
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@Dan W I too am curious about any sort of limits regarding multiple help centers. @Emilie Mercier as far as I can tell, the standard customer access settings would be applicable with multiple help centers. It would be no different than multiple projects in the same help center. How customer access settings impact project…
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This is a great improvement! It's great to see this sort of quality-of-life enhancement implemented.
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The most recently quarterly performance digest mentioned Site Optimizer without indicating that this functionality is not available for large JSM Cloud Enterprise instances. Any chance that functionality is will be brought to JSM in the near future? Emphasis below is mine. Quarterly Performance and Scale Digest: June 2024…
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Hi @Dmitry Melikov it's great to see that Atlassian is providing site optimization functionality! Any chance this tool will be available for Jira Service Management Enterprise customers? JSM admins face many of the same challenges at scale too. :-) We also have a brand new feature tailored for enterprises called Site…
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Hi @Yong Yang . Thanks for the prompt response! Our use case involves the previous functionality of being able to assign from within the filter view rather than jumping into the ticket to perform this action.
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@Kevin Yu the initial feedback from both our users and Jira admins has been very positive thus far. One thing we didn't see listed in any of the announcements is that the "Assign" action is no longer present in the ... menu. Is this a feature or a bug? Have any other options been removed? P.S. I was going to upload a…
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For some extra context, other ITSM tools seem to have this functionality: * BMC Helix* * ServiceNow* *
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Hi @Mohamed Hassan . Is there still an opportunity to join the EAP? I can't quite tell when the feature will be ready for Stage 1: Open (beta access) .
