Dave LIAO Community Champion

I've recommended - and continue to recommend - Atlassian's Team Playbooks to anyone needing a starting point on dealing with various business challenges. Why reinvent the wheel? In addition to Atlassian's suggestions on how to conduct retrospectives, there are tons of retro templates online. It's most important that teams…

@flash_gordan - malheureusement, ce forum est pour le "Team Playbook", pas pour PlayStation. Peut-etre, allez sur https://www.scedev.net/ps3/index.html Bonne chance !

@Jh - what happened when you tried creating an issue directly within Jira? * See any error messages? * If you're using Chrome (or Edge Chromium), pull up web tools (F12) and check the Console. See any errors there? Usual disclaimers apply - clear your cache, log out, log back in, try in an incognito window, etc.

@Jh - navigate to an already-existing issue in that project. Tap G-G twice on your keyboard, then search for "Permission Helper". For user, put your name. For permission, type "Create Issues". What do you see?

Ensure you have the correct custom fields configured (see this support article), and that any have the right values available.

@Jh - Can you create issues for that project directly (via Jira's header)? From project settings, re-check your request types. Check each hidden field, and click "Edit value" to check its default. Attempt to re-save each.

@Jh - * Are you able to submit requests, as an admin? * Check your workflow that there's no validator present? * Check the permissions on the project to ensure users can create issues? 

@John Winstanley - is this still happening for you? Both JS files load for me. Are you being redirected to a blank page when you access your old support URL and Cloudflare sends you to your Cloud portal URL (e.g. https://meowbark.atlassian.net/servicedesk )?

@Paul Stone - hi Paul! * To confirm, is this for Jira Service Desk Cloud or Server? * Go to your service desk project, check its "Project settings", then "Email requests". Do you see your mailbox configured correctly?

@steve mcdonald - glad to hear - please accept my answer if it helped resolve your issue! 🙏

@steve mcdonald - Check your licenses at My Atlassian (https://my.atlassian.com/) - if you see the newly-purchased license, copy the license, then apply it to your Jira instance: https://confluence.atlassian.com/adminjiraserver/licensing-your-jira-applications-938847718.html Hope this helps!

@Vishu Rahar - try Jira's permission helper. It's your best friend: * Open issue ASD-23 * Tap G-G your keyboard * Search for "Permissions helper" * For user, put in amit.mishra * For permission, select "Assignable User" What do you see?

@NeilN - your Jira project is a Service Desk project, correct? If that's so, instead of relying on a mail handler, configure email requests for your project. Incoming requests from either customer will have the appropriate Reporter defined.

@Osvaldo Marileo - ¿Estas bien? ¿Tienes un "Atlassian ID"? * Si es asi, vaya a https://id.atlassian.com/login/resetpassword * ¿Si no, estás usando una cuenta de Google? ¿O Microsoft?

@Radu Niculescu - please "accept" my answer if it helped you. Appreciate it, and good luck using Jira!

Sign me up for the next available Friday in 2021, and I'll contribute! 🎉 

@Michaël Monserrat - project automation is available for all Cloud users, per Atlassian: https://www.atlassian.com/software/jira/features/automation FYI, I can access JSD automations and project automations both from my Free Jira Cloud instance, in a test JSD project.

@Michaël Monserrat - hmm, that should be there. * If you're in a JSD project, that's where the option should be... * In a non-JSD project, you would just go to "Automation". If you have the power, check "Manage apps", then filter by "Paid via Atlassian", then search for "Automation". Do you see it?

@Michaël Monserrat - do you have administration permissions for your Jira project(s)? If so, go to a Jira project, then check "Project settings". Do you see the option for "Automation"? It should be under "SLAs".

@divitech - sounds like you need a single sign-on integration? Read this article from Atlassian. It summarizes your SSO options: https://confluence.atlassian.com/kb/single-sign-on-integration-with-atlassian-products-794495126.html Hope this helps?

@Radu Niculescu - yep! Assuming you have permissions to access the issue: * Ensure you're looking at the issue from the agent side, not the customer portal side. The URL should include "browse" * In the Activity section, click "History". * You should see ""User Name" changed the Assignee.", where User Name is the person…

@Esme Crutchley - Thanks again for clarifying! @Runov - Esme's right, I'd pick her answer as the correct one. Her answer also includes a link to Trello's documentation on how numbering in markup works.

Thanks for the clarification, Esme! Wasn't obviously intuitive to me, but glad there's a help doc on it.

@Vongsawat - ooh, good catch. I found a Chrome extension that looks interesting, I'll have to give it a try later...

@Bruna Junckes Sant Anna - try this Chrome extension, it looks promising: https://chrome.google.com/webstore/detail/multiselect-for-trello/jlnfnpelianecpjoeahaeihmkhnkakof?hl=en-US

@Doug S - to clarify, are you trying to show Statuspage within Salesforce, or show Salesforce content within Statuspage? * You can include Statuspage statuses in other places (like a Force.com page, or a Community page) via embeds. (On that page is a link with configuration instructions). * If you want to include…

@Bruna Junckes Sant Anna - Vongsawat's suggestion is the best since Butler is included with Trello. If you're on a Free plan, you can only have one Butler button at at time. If you regularly bulk change cards, consider a Trello power-up like Bulk Actions.

@Runov - does this happen on the website, the mobile app (Android or iOS), desktop app, or all three? EDIT 1: Whoa, crazy, I'm able to reproduce your issue in Chrome on Windows. :-o Adding this in a card description 168. chickens cats 1. dogs Yields: 1. chickens cats 2. dogs EDIT 2: I reported this to Trello Support, and I…

@Susana Martin de Monzo - ¿Susana, que ves cuando visitas trello.com?

@Osvaldo Marileo - ¿Puedes compartir un pantallazo? (Can you post a screenshot?)