Dave LIAO Community Champion

"2 cats that I serve" I've worn that hat many times. 😹

@jlee - Anytime! If you have other questions, just start a new question! If you need clarifications on this answer, of course leave a comment. 😊

@DamCoder - yes, you can. Navigate to your global Jira Service Management configuration, then under the question "Should new requests automatically be shared with a customer's organization?", change the value to No, don't share email requests with the customer's organization. Requests sent from the portal will not be…

@jlee - hi! Like I posted on your other thread, consider project automation? Go to your project settings, then click "Automation". If your Jira project is a Jira Service Management project, you should have access to an "IT Service Management" automation library. Try "resolve issues due to inactivity". Good luck! 🙏

@Rob Horan - off the top of my head: * there's a widget you can configure and embed in websites; it's issue collector-esque. * I feel like there's slightly more tweakable display options on the customer portal? * JSM Cloud has Cloud-powered AI to group similar incidents together, to help agents manage them better Hmm, I…

@jlee - hi! Consider project automation. Go to your project settings, then click "Automation". Is your Jira project a Jira Service Management project? You should have access to an "IT Service Management" automation library. Try "resolve issues due to inactivity". * adjust the automation's WHEN so that its JQL is "Resolved"…

If anyone wants to contribute more than one word to what being a Jira admin is, check out the thread Bridget made yesterday. 😅

@Elaine McMillan - Generally speaking, you can have external tools email Jira Service Management projects, provided you've configured your project to receive email requests. Each email will trigger the generation of a new request.

@Rachel Wright - this is a good restatement of why teams should allocate time to a Jira-to-Jira migration (no matter what kind of Jiras they are). Every good project manager should link to this article when they're roadmapping their migration plans! 😉

@Jimmy Seddon - definitely need to read the earlier segments of your series. Also, glad to hear you're at a company that respects your time! 💪

@Joshua Kochelek - also agreed, native solutions tend to have the longest shelf-life in a Jira installation. 😉 Atlassian, please don't deprecate workflow properties! 😆 @Tinker Fadoua - thanks for highlighting this tip! 🙏 For sure, having select fields editable via custom screens via a transition is a workaround for…

For anyone who's looking forward to things to do, there's an upcoming fireside chat with Zoom's head of IT infrastructure this Thursday - learn about cloud insights from one of the leading teleconferencing companies in the world! 🐣 Peep the link and register…

Thanks for sharing @Grace Chang ! Registered, and this is on my calendar! 📆 Curious on Zoom's take on cloud trends...

@Anthony Doudt - it's hard to keep track of what day it is, during a pandemic, much less recall where I was this time last year. 😆

@Anthony Doudt - First time's a charm! I've attended at least three Summits/Teams, maybe four?

@Gonchik Tsymzhitov - your moral is super important. Trying an approach, measuring performance, then trying again (if needed). If you can share: * How did your team handle performance measurement? * You tested in a non-production environment first, right? 😉

THAT CHONK! 😻

@Jimmy Seddon - kudos for gathering this - didn't even know about the Public Classes beta! 😆

@G subramanyam - thank you sir! * The summary on Atlassian training options is useful, and I hadn't even heard of the Public Classes option yet! * Naturally Atlassian Forge now in GA is useful for companies that invest in custom development.

@G subramanyam @Fabian A_ Lopez _Community Leader - Argentina_ Florida_ California_ - did I miss anything? I'm not in every group on Community. 🤣

As a former PM, I totally agree!

@Nancy Bonanno - try Botron's free add-on, Power Admin. They have a Server version, and you can run an analysis on the custom fields to see what workflows the custom field is used in. It's probably not foolproof but it's a good start.

@Monique vdB - I loved the retro 8-Bit for Jira Cloud so much that I posted about it in the Marketplace group. If anyone's bored, add faux responses there. 😆

@Andrew Kendris - thanks for highlighting the IT project charter play! It's one of the most valuable - how many projects start without bothering to make a charter? How many projects run without bothering to update the charter when needed? As a recovering project manager, I get a nervous tic when I join a project without a…

Glad to see you here! It's good to see a Community Leader on here that I've actually met in Real Life(tm) 😆

@Fabian A_ Lopez _Community Leader - Argentina_ Florida_ California_ - give up coffee? Never. That said, welcome! We can use your expertise here! 🙏

@Jack Brickey that's just mean! 💀 haha we still love you

I appreciate that! It wasn't clear how users are supposed to get more health, so I figure doing work helps with that. Seriously - this actually reminds me of Habitica. (Check it out if you haven't seen it!)

Performance, through and through. ⚡ One of the gripes I've heard from Cloud users over the years (and personally experienced) the sometimes pokey performance of Confluence and Jira Cloud versus competing products (including Confluence and Jira on-premise), so hearing about Atlassian's investment in improving performance is…

Thank you @Eike Meyer ! 🙏 It's so refreshing. Feature requests for the 8-Bit team to consider: * dark mode (beat Atlassian to it!) * give teams power-ups if they meet their sprint goal(s) (if they complete committed story points) * give teams more power-ups if they exceed their sprint goals (if they complete MORE than…