Dave LIAO Community Champion

@KOVA CONSULTORA - Sugiero contactar a "Soporte Trello" para su pregunta. https://trello.com/es/contact#/ Good luck!

@Emily Lukasik - hi Emily! Out of the box, it isn't possible to customize the dropdowns under the Requests pop-up. To explain the dropdown you're asking about: * Created by anyone - will show all issues matching #2 and #3 below: * Created by me - will filter for issues you have created via the support portal * Where I am a…

Like Jack said, linking is useful (at a minimum) so you know what's related to what, and how (via different link types). * If you want to bulk changes in an automated way, follow Jack's suggestion to use Automation. * If you want to bulk changes in a manual way, use JQL to find all related issues for an issue, then perform…

Good luck! ⭐

Hi @Mark Cogan ! Check out Atlassian's how to doc on this. Hope this helps?

@Brandon Grady - as a workaround, use actual Unicode emoji instead of asterisks. Example: These cats may have limited quantities: \\ • Norwegian Forest \\ • Scottish Fold will appear as: These cats may have limited quantities: * Norwegian Forest * Scottish Fold

@danielb - for Customers, be sure to check your Jira project's customer-facing notifications (which you said you want to leave on?). Go to Project settings > Customer notifications.

@Raymond Mao - you can totally do this: * Create custom fields (or use existing ones) to collect this info. I suggest select lists or radio buttons - that will speed up data collection, and you can report against this data. * Create a screen to hold those fields (the questions). * Edit the workflow for your Jira project.…

To add onto Tessa's response, I would review Atlassian's support doc on configuring email notifications. Good luck!

@Mathias Koprek - hi Mathias! There's no out of the box way to re-send recent comments in Jira or JSD. You could possibly leverage an add-on to do this. I suspect some customers would find this noisy/wasteful, maybe? Of course, if customers are receiving Jira notifications in their email inbox, kindly remind them that they…

@Zachary Miller - check your Jira application logs. Are there any errors involving the batcher app?

@Luke Bryant - hi Luke! Atlassian has migration suggestions documented here. Hope this helps!

@Mehdi MEGROUS - hi Mehdi! Agents: Unfortunately there's no built-in Jira functionality to hide the SLA panel from agents. There might be an add-on that suppresses this info, but I don't know of any. Why would it be desirable to hide an SLA from an agent, if they're being measured against it? Portal users: customers won't…

@CJ - if there's indeed a bug in the widget code on iOS, consider only loading the code if the the visitor's not using an iOS device? Say, with a CSS media query... * Visiting your site on Chrome (latest stable) Android device, the page loads, but nothing is responsive. * Visiting your site on Chrome (latest stable)…

Noticed that http://community.atlassian.com/community-leaders (linked in the original post) doesn't actually go anywhere. Hopefully someone fixes this soon!

Allow wildcard searches for versions, like the on-prem versions of Jira allow? 🙏

Good catch @Trevan Householder_Isos-Tech-Consulting_ , this is why one shouldn't respond to Community posts early morning... ;-p

@Varun Purohit - can you clarify? * You can customize the Priority field (or confirm its values) by following these instructions: https://confluence.atlassian.com/adminjiracloud/configuring-statuses-resolutions-and-priorities-776636333.html * Now, you can customize separate SLA goals based on criteria you wish, including…

@Lukasz Gancarz - feel free to accept my answer so it can help others!

@Lukasz Gancarz - time to upgrade 😉 Definitely review the upgrade notes for 4.9 (or move to 4.11!) - you may need to upgrade your version of Jira from 8.1 to a higher version. Good luck!

@Anand Kumar - ah, "Send email" doesn't allow more than that (out of the box). If you just want to want notify a user about an issue: * create Jira accounts for the intended recipients * use the automation action "Alert user" (not Send email) * set the intended recipient(s) as you like.

My pleasure!

Doesn't seem like this is possible (not without installing a Jira add-on). :(

@John Funk - that's not a bad idea, especially if you want a security levels to be picked based on another field value.

@danielb - also check "Issue Resolved"? Once an issue is transitioned to a Status that's of a "Done" type, that can trigger a notification.

Glad you resolved your own issue! Fun tip, you can have different versions (contexts) of custom fields that may apply to one or more Jira projects. Read more about configuring contexts for custom fields: https://confluence.atlassian.com/adminjiracloud/add-a-context-to-a-custom-field-991923881.html

@Lukasz Gancarz - what version of Jira Service Desk do you have? (Jira Software and Jira Service Desk have separate version numbers.) JSD 4.9 introduces the ability for customers to set the Security Level field from the customer portal. Until you upgrade to that version, you can only include that field as a Hidden field on…

@Adam Weise ST00504 - You can send people links to request forms, or embed these on your help pages. Navigate to your desired request type, then copy the URL and share that. Hope this helps!

@Anand Kumar - use Service Desk's built-in Automations feature (no need to adjust workflows): https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-rules-to-automate-repetitive-tasks/ You can set up automations like "WHEN issue created, IF checkbox custom field = Writer THEN notify X user". Hope this helps!

@Halby V - did you figure this out? Hopefully so... If not, go to "Jira Service Desk configuration" (add /secure/admin/SDConfiguration.jspa after your Jira URL), then change "Can customers create their own accounts?" to "No, only my team can create accounts". To turn on email requests for a service desk project, go to that…