Dave LIAO Community Champion

@ms - you can set estimation on a scrum board to Story Points to practically organize and prioritize the work and still log time against issues. Have you read the help doc on configuring estimation and tracking on a scrum board? If not, it describes the impacts of choosing specifying story points or hours as an estimation…

Gremlins IS a better Christmas film, for sure! I couldn't believe how grisly the movie was until I rewatched it a few years ago... 💀 Sizzling UI issues might be Gremlins 2 related...

Isn't it lovely how gremlins lurk in our browsers? 😂

@korotichas - if you're a Jira admin, impersonate the Tempo Timesheets user, then access a random issue (like AT-1566 in that screenshot). View the source for the page, then search the HTML for "ajs-remote-user". That value is what you can filter against. Example: <meta name="ajs-remote-user" content="tempo-timesheets">

The name obfuscation is pretty frustrating, especially if you have to manage filters with many names hardcoded in. For what it's worth, as long as I remember, sprints have always been referenced by ID in JQL...

@Emilie PERIGOIS - allo Émilie! If you link your Jira Service Desk project with Statuspage, you can have incidents in Statuspage appear on your JSD portal: https://support.atlassian.com/statuspage/docs/set-up-a-jira-service-desk-integration/ This doesn't directly answer your question, as you're looking to inform all…

@Alex Romano - hi Alex! To confirm, you're using Zendesk's "Zendesk Support for Jira" Jira app?

@Hector.Hood - as you suspect, you need to make custom fields to track this data, and the input of this data would be manual. (Out of the box Jira doesn't come with CTI capabilities.) With Jira Service Desk, you can track metrics like: * # of issues reported * # of issues resolved * You can break down the above by request…

My pleasure!

@alan_treston - have you checked out this article on Jira Cloud's Slack integration? Are you able to query Jira for specific issues from a Slack channel? Example: /jira HAPPY-21

@lzektser - can you provide more details? 🤔 * What browser are you using? Is it the most recent version? * What platform are you on? Windows? macOS? iOS? * Try starting over from scratch. Restart your machine. Log out of Confluence, clear your browser cache, restart your browser ... is this still happening?

@Sandy Lin - where did you get the Confluence space XML from? Confluence Cloud or a version of Confluence Server?

@JRodney Estrada - steps for replacing the global transition between "In Progress" and "Done" would be to: * Remove the "All" transition to "Done". * Make a transition from each non-"Done" status to the "Done" status. * Specify a transition screen for the "In Progress" to "Done" transition. (Since you still have "All"…

Ahh, this is good context. I suggest creating an issue filter that pulls the issues Finance wants insight on. Monthly, a Financial analyst can run the issue filter. Teach them how to adjust the filter to pull issues between two specific dates. This will avoid the piling of data on a fileshare somewhere. If Finance can pull…

The concept behind this add-on makes me so happy. Its price doesn't hurt either! 🍅

No problem! What's the question you're trying to answer? Ticket assignee by month? Can you rephrase your goal? Who needs to see this data? There are add-ons to connect Jira and Tableau, if you want to go that route...

The new page is: https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html Renaming existing sites depends on eligibility criteria, but anyone can always spin up a new Cloud site, and migrate their Jira projects and/or Confluence spaces across.

In for a future week? 😊

@Hector.Hood - try this JQL? project = TEST and "Follow Up Due Date" <= "0" AND status in ("Sent", "Waiting on Customer") Hope this helps!

Hi Anna! This isn't possible with native Jira functionality. What is your team trying to solve for? If you got this working, what would be done with the collection of exported spreadsheets/CSVs?

@FiRa Administration - hi Aaron! You'll want to ensure the custom field "Specification" is added to any screens your project uses, or issue layouts (if you're using the new Jira issue view): https://confluence.atlassian.com/adminjiracloud/defining-a-screen-776636475.html Hope that helps!

Depending on your admin permissions, you can look them up in https://admin.atlassian.com then choose "Log in as user", then look up their IDs individually. It's definitely not a workaround that works at scale...

@Hilary Deleonard - glad to hear Hilary! What was your fix?

Whoa, interesting. Same URL in both browsers, right? Try clearing Firefox's cache? In your screenshot, looks like you're highlighting on an Add-ons page. Try clicking "Kanban board" above? (Testing a few of my project boards in Firefox (version 80) and they're loading fine.)

@Eric - hi Eric! One workaround (that I just tested successfully on my Cloud instance) is to find your ajs-remote-user value: * Go to a Jira issue. * Check the source code for the page. * Search for the value "ajs-remote-user" in the code, and use that value as your username. For me, I found <meta name="ajs-remote-user"…

@Hilary Deleonard - can you attach a screenshot showing the "main page"?

@FiRa Administration - this resource on specifying field behavior will be your friend! You'll want to adjust an existing field configuration to get this done, or create a new one (depending on your exact business requirements).

My weird quirk is calendaring. Ever since I discovered digital organizers (Outlook, Google Calendar, whatever) I make calendar invites for everything. 📆 I found people generally appreciate this. But once I met someone else who shared the same habit; she hated it whenever I sent her invites. She said she had to…

@Jimmy Seddon - I used to do that as a kid!

Yes! Required readings should be a prerequisite for those who want to participate in the community. It'd be a form of onboarding, yeah?