Dave LIAO Community Champion

@Jaime Capitel - just the thought of breaking into a market where I can't speak the native language (oh yeah, and have little experience with the local culture!) is pretty daunting. Thanks for summarizing a few approaches, and for mentioning a product that can help bridge the gap between customers and solutions at scale.…

Since you're asking for requests: walk through some of your favorite Trello board templates? 😅

@Renato weber - a Jira project and Jira Service Management portal may be named differently. In your project's settings, click "Portal settings", then edit the name (nome) there. If your Jira Cloud instance is in Portuguese, then hopefully the section is "Configurações do portal" 😅

I've escalated this thread to Atlassian Support, hopefully there's a resolution soon!

Glad to hear!

The joys of modern websites. Does this happen in a totally different browser on a different PC? I wonder if this is affecting a certain geographic region (I'm in NYC).

@Florian Weiss - on that particular link, I don't see Times New Roman anywhere (which is partial good news)?

@Radha Kandimuthu - hi Radha! To confirm, when you click "Watches", you're getting a 401 error? Can you attach a screenshot? (Have the option of upgrading your Bitbucket version to the latest (7.10, as of right now), or to a later version? I don't think that would fix your issue, but it comes with user-facing improvements.)

@Vero Rivas - I presume so, from what I'm reading about Data Lake. It should speed up Jira data loads for certain BI tool users. @Renee Zhang - thanks for the clarification! I noticed eazyBI wasn't in the initial list of supported BI tools, hope that changes eventually.

@Florian Weiss - for a single user, clearing your browser's cache might help resolve the issue. The webpage might be trying to retrieve a copy of a font that it *thinks* is saved to your PC, but isn't anymore for some reason. However if this is affecting a large group of users, it's possible there may be issue on…

Good inclusion of this bug - that's totally not obvious!

@Bryan Trummer - ReleaseTEAM - thanks for contributing to the community! 

@Yevhen Rohovets - as with most things, design your KB with the customer in mind: * What questions are customers (internal or external customers) asking? Keep these topics in mind to prioritize the content to make. * What practical groupings of content are sensible to establish? Hierarchy is important. Don't go overboard:…

Thanks for sharing @Joe Pursel ! Happen to have your talk saved anywhere else on the interwebs? The original link on Atlassian.com redirects to the Summit event page.

@Paul_Pagel - how has your Jira and Confluence journey been so far? Hopefully you've discovered the use of Confluence templates and blueprints to better capture your teams's knowledge.

@Christopher.shotwell - hope your experience with Jira has been good since the rollout! Here's a belated welcome to your post, and hope all's well in the DFW area. 🙏

@Ching Lee - be sure to post in the Trust & Security group if that wasn't already on your list!

@Nick Brown - how about issue in linkedIssues("CATS-21") where CATS-21 is the issue you're interested in?

@Radha Kandimuthu - I appreciate you marking my answer as accepted, but I didn't actually provide a correct answer to you (yet!). I've un-accepted my own answer. 😊 Radha: * Can you confirm what version of Bitbucket Server or Data Center you're on? (I presume you're not on Cloud based on the screenshot.) * Are you accessing…

@Soumya Mariyala - Yes, but it's not possible to modify a project's permission schemes via the API or manually via the UI.

@Nick Brown - can you elaborate on "QueryID"? Have an example where this is being done, or can you describe what a successful query might look like?

@Radha Kandimuthu - hi Radha! Can you confirm the exact version of Bitbucket you're using? I've moved your question from the "Jira Service Management questions" to "Bitbucket questions" section of Atlassian Community, FYI!

@Kieren - the article doesn't seem to mention Bitbucket yet, have you published the edit yet? Just checking :)

@[deleted] - fun trivia; some domain host providers won't even LET you set DNS records on domains if you're leveraging a different service (like Cloudflare) to handle your DNS records. Now I know Bluehost lets you. 😜

@[deleted] ha!! Wonderful. Thanks for sharing your solution - and you can always accept this thread as an Answer since your answer's here! :-D

@Ben Jackson - will Community Leaders be able to experiment with Data Lake, so we can help others on Atlassian Community who have questions about it? Hopefully someone's already requested the EAP for our sandbox. 🙏

p.s. I'm curious how permissions are exactly handled in Data Lake (Atlassian's already mentioned their permission model in the EAP article), and the performance of the data loads. For particularly large Jira Cloud instances, how long does it take to load data into Data Lake?

Try "Manage Watchers"! :) 

Since you have the concept of Customer, you have Jira Service Management enabled! Press G G on your keyboard, then type in "Permission Helper". Type in a user name (like yours), then check the permission "Watch Issues". 

p.s. your question seems to be about core Jira functionality. Joseph's answer applies to Jira Service Management (which you might have installed... or not!) when customers/requestors are accessing an issue from the customer portal view. If you don't have Jira Service Management, don't worry about it. If you do, his answer…